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Ive RMA'd a XFX 4890 and received a 5770

Discussion in 'AMD / ATI' started by Reefer86, Feb 21, 2010.

  1. Reefer86

    Reefer86

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    hi guys, im kinda happy that im receiving a 5 series card but not happy as the 4890 overclocked had far more horse power then a 5770. tbh i was at least exspecting a 5850.

    Should i complain? i paid £150 for the 4890 and they are sending me back a £120 pound card.
    I know the price difference is not alot but i think im going to fight for a 5850 tbh.
    The rma procedures state the same or better replacement, i personally wouldnt say this was a better card imo.

    I wouldn't want to just stick with this card as i have a 4870x2 under the hood and a 5770 would hardly replace it and im also hoping to receive a 5870 this week.

    So this might end up on the BST section.

    What would you do?
     
  2. erocker

    erocker Super Moderator Staff Member

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    If it comes down to being stuck with the 5770, I guess I'd be happy with it, though I would try to get a 5850 anyways.
     
  3. Assassin48

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    No reason to complain the 5770.

    Lower power consumption, dx11 and they oc like mad
     
  4. Reefer86

    Reefer86

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    @erocker o yeah im going to try thats for sure.

    @Assassin48 I should be happy yeah, but i have no use for it tbh, a 4870x2 wipes the floor with it and as ive said above i should have a 5870 soon from another rma.

    Would this card match a 4890?
     
  5. mlee49

    mlee49

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    The absolute worst you could do is try to request a 5850. They could say yes or no. Just let them know that your grateful but think the older 4980 had much more potential power than a 5770. Most of the time being nice and asking politely for a justified matter will benefit you.
     
  6. Reefer86

    Reefer86

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    apparently the online retailer that i returned the card to sent it off to XFX and this is what XFX returned to them for me. I think a 5850 would be a fair trade tbh, but the 5850 is around the £230 price tag and i only paid £150.


    Tbh on the other hand i should be happy that they replaced it..... my loop leaked on the 4890 and it had 2 screws missing from the heatsink. Lucky i got anything lol
     
  7. TeXBill

    TeXBill

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    +1 agreed they will send back what is comparable in perf. wise,... not cost.....
     
  8. InTeL-iNsIdE Guest

    it came from the fact the op is asking whether he should have received a £250 card for a £150 card instead of another £150 card, and your post has no relevance to the op, infact it looks a little like troll bait with all those cute little smileys :rolleyes:

    I rest my case about the trolling :slap:

    Do you care to back up your "trolling" with facts or are you just out to play the fool ? at least I kept on topic and actually explained my reasons for my post

    Yes I can edit also :slap:
     
  9. Reefer86

    Reefer86

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    Im not even going to reply to you on the fact that im deluded!?

    I simply feel that no matter what the cost, this card came from XFX not the retailer so retail price is not the issue clearly only manufacturing costs. if we look at release prices the 4890 was alot more expensive then the 5770, so price really has no relevance here.
    They cannot replace me with a 4890 as XFX dont make them.

    I personally feel they have replace my high end series card with a mid range card. I am entitled to have that opinion if i want without being labelled deluded.

    I dont know why you think i deluded for starting a conversation and talking point, that's what the forums are for.

    If i wanted to feel deluded i would be having this conversation with my missus.
     
    Last edited: Feb 21, 2010
  10. qubit

    qubit Overclocked quantum bit

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    At stock speeds the 4890 is a actually a bit faster than a 5770 - see these UT3 TPU benchies for a quick example.

    However, when you take into account the good overclockability of the 5770, DX11 and EyeFinity, I think the 5770 is a better card and they've given you a fair replacement, even though it's technically lower down the range. If I was choosing between the two today, I would take the 5770 hands down.

    From what I can see of previous threads like this, a company will always replace with a card having similar benchmarks, rather than position in the product range. If you were to go by range then you could argue that a 4890 should be replaced by a "5890", or a 5870, as 5890s don't exist (yet).
     
  11. qubit

    qubit Overclocked quantum bit

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    I don't think you're deluded either and it's annoying to get a card that's lower down the pecking order. You could argue that the fact that the next gen card at the same level in the range is much faster, so you're getting something better than you initially paid for is their problem not yours. Unfortunately, they hold all the aces, so you get a card of similar performance instead, :ohwell: as I explained in my previous post.
     
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  12. InTeL-iNsIdE Guest

    A mid range current gen card is always comparable to a higher range last gen card, dont focus on my statement of being deluded lol your detracting away from the whole point and reasoning of my post, put simply you will not get a 5850 for a 4890 no way no how, a 5770 is wholly comparable in terms of perf and more so in features and power consumption, though you are welcome to ask for another 4890 if you so wish, I for one would take the 5770. They oc like no ones business and easy match a 4890, oc its a midrange card, but again mid range new gen cards are comparable to high end last gen cards, heck if it was tit for tat you should be entitle to a 5870 as thats high end same as your 4890 no? see where I am going with this ? :toast:
     
  13. bpgt64

    bpgt64

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    You should have asked for a refund for the original purchase price. And purchased a more relevant card..like a 5850.
     
  14. Reefer86

    Reefer86

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    i do intel and thats why its worth asking for a better card as mlee49 said they can either say yes or no, its a better card a 5850 but im gona try dam hard to get one. Its not a matter of what i should or should not get its a matter of why the hell not. I was never going to ask for another 4890....hell no

    I might end up asking for the £150 back tbh, as ive said im hopefully receiving a 5870 soon.

    Remember this was XFX that sent me this not the retailer, if i complain they might just send me the 5850 to keep me happy.
     
  15. InTeL-iNsIdE Guest

    Ok, I see where you are coming from and asking for a 5850 and deserving for a 4890 are 2 different things, heck ask you never know, maybe you might get lucky, but should you automatically get a 5850 for a 4890? No! Thats all my point was.

    I feel your pain, I am about to rma my 2nd raptor x 150gb in 4 months, I am going to ask them for either a 1tb black/blue or 2x640gb aaks drives, do they have to honour that? hell no lol, but asking gets you things (sometimes only!! ) :toast:
     
  16. Paulieg

    Paulieg The Mad Moderator Staff Member

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    Just make your points without being insulting. Your obnoxious post was deleted.

    On topic. It never hurts to ask, though I would fight them too hard for a 5850, as we are all aware that 5770 is the most logical card to replace it with in terms of performance and cost.
     
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  17. DaedalusHelios

    DaedalusHelios

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    I think they should have sent you a 5850 as the 5770 is a neutered card in a hard place. A 5770 is far too weak to take advantage of DX11 features in the upcoming DX11 games from what I have seen. A 5770 CrossfireX setup is its only saving grace, yet why not a 5850 so two cards aren't needed for proper one card DX11 performance. Not to mention the weak compatibility of multi card configurations to begin with. Perhaps the company might have taken the 5850 from XFX and given you a XFX 5770 from their shelves to profit from the ordeal?
     
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  18. Reefer86

    Reefer86

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    yeah i know that the logical choice would be a 5770, i thought thats what i might get i was just hoping for a 5850 like we all would.

    Tbh they might have done Daedalus, im going to contact them, of course im not going to go mad, im just going to inform them of my upset at receiving an inferior product and hope they empathise with me.
     
  19. Reefer86

    Reefer86

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    i see a naughty stick flying towards you as I type, you not in a good mood tonight due to your raptors? Seriously intel your not normally like this on here, or not what ive come across.
     
  20. InTeL-iNsIdE Guest

    Hey look dont take offence, I know this is your thread and the last thing I want to do is thread crap like so many other people seem to get away with, I think my original reply to this thread was taken in the context it was meant until someone decided to point out 1 word I used in a bunch of 20/30? yet people still get to get away with posting these irrelevant replies with no comeback, I still stand by my original statement, you should not get a 5850 for a 4890. I see too many people posting a one line reply to a post and that has no0thing to do with the topic on hand and is just set out "stir it up" yet they seem to be able to do it time and time again, at the end of the day we are all (supposedly) grown ups here and as long as we remember that and interpret what people say then there should be no issues, its only when people are being intentionally insulting there should be any issues, for me saying you are deluded for wanting a company who is out to make money to give you something more than what you have given them is wholly accurate. Night anyway am knackered lol
     
  21. newtekie1

    newtekie1 Semi-Retired Folder

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    I'd fight for a HD4890 back. The HD5770 performs right about the same as an HD4870, not an HD4890. So they kind of screwed you.

    Just tell them you require the matching card because you run crossfire, they will likely replace it.

    As for the price of the cards, as you metion in your first post, it doesn't matter one bit. It is entirely performance based. I can't RMA my 7800GTX that I paid $400 for and expect a $400 GTX295 card as a replacement, just a card that performs the same or better.
     
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  22. Reefer86

    Reefer86

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    i agree newtekie, i feel the 5770 is under par tbh and thats why i feel i should get a 5850, They cant replce with a 4890 due to XFX no longer manufacturing.

    @INTEL
    your right intel, this is 'my' thread and i simply wanted to ask other here about the above question i posed as i value people's opinion here. I dont care about what people do in other threads, i care that your whining and going off topic in this thread.
    Your original statement holds no grounds at all, as it does not matter that you think i should not be entitled to a diffrent card, its for me and XFX to decide, ofc we are all entitled to our own opinion..... the reason for me starting this thread to read others opinions, not to be belittled. I didnt post here to ask should i complain .... im able to do that without deluding myself, i simply did it to contribute to the forums and create a talking point.
     
    Last edited: Feb 22, 2010
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  23. newtekie1

    newtekie1 Semi-Retired Folder

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    I don't believe you are entitled an HD5850, as that card is way out of the HD4890's performance range. The HD5770 is actually closer in performance than the HD5850 is...

    TBH, I'm surprised XFX couldn't fine an HD4890 to replace it with, they should have some, even if they are refubished, in stock somewhere.
     
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  24. aCid888*

    aCid888* New Member

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    Do you think when I finally get round to RMAing my 2 dead XFX 4870's I'll get 5770's in return???


    I hope so as they OC like a bastard. :roll:
     
  25. Paulieg

    Paulieg The Mad Moderator Staff Member

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    I just about promise that's what you'll get back.
     

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