Logitech Support= Awesome

Mussels · Apr 16, 2010

epicfail said:
Arent they forced to do warranty for the time after you bought the item?

It still says it has a 3 year warranty when i go to the logitech australie site.
couldnt you call them up and bitched at them until they give you a new one if being nice doesnt work that usually does on companies

nope, they dont do shit. when i dealt with them, they gave me an RMA number- but told me only the STORE could use that number, not me.

apply for RMA through logitech, get it, go to place of purchase, provide them with item + RMA, they test it and if they deem it faulty, they send it to logitech.

this is slow and shite - but its just how they are.

AlienIsGOD · Apr 16, 2010

This is good kno as I have several Logitech products. glad to see companies backing thier product up w/o any hassles that usually accompany RMA.

vbx · Apr 16, 2010

My logitech headset just died (mic stopped working) and they stopped replying to my emails after I told them I didn't have a receipt.

Sucks that I didn't buy this online because then I would have been able to pull the invoice from my order history.

Headset died after 7months of ownership and only 1 month of actual use. My nephew uses it for his PS3 modern warfare crap.

FreedomEclipse · Apr 16, 2010

I have always been a great supporter of logitech products even if some of them are a little expensive. Ive had their, keyboards, mouses, joysticks & headsets & they have always served me very very well & survive to the point where they are old, ragged & i want something new. all with exception of the precision gaming headset -I kinda kicked the cable as i walked across the room on day & the wire for the audio snapped somewhere that i cant find - otherwise i would have repaired it myself.

Im proud of the fact that logitech makes good products that last n last n last & i am equally as proud to have never needed to deal with their support service within 15 years of owning so much of their gear.

Mussels · Apr 17, 2010

FreedomEclipse said:
I have always been a great supporter of logitech products even if some of them are a little expensive. Ive had their, keyboards, mouses, joysticks & headsets & they have always served me very very well & survive to the point where they are old, ragged & i want something new. all with exception of the precision gaming headset -I kinda kicked the cable as i walked across the room on day & the wire for the audio snapped somewhere that i cant find - otherwise i would have repaired it myself.

Im proud of the fact that logitech makes good products that last n last n last & i am equally as proud to have never needed to deal with their support service within 15 years of owning so much of their gear.

yeah i like their products too, i just wish support was consistent around the globe.

Like, around the world if your massive, heavy Z5500's died they just needed proof (destroy it and send pics, or send the control pod back) and all was well. here, i had to post the entire lot off (cost $50) to where i bought it, and wait nearly 3 weeks before i even got an email about it.

FordGT90Concept · Apr 17, 2010

I'm surprised my MX518 is still working. The only Logitech products I had problems with are the cheap mice...because they are cheap. I've never had to contact them for anything so I can't speak on experiences.

Mussels · Apr 17, 2010

FordGT90Concept said:
I'm surprised my MX518 is still working. The only Logitech products I had problems with are the cheap mice...because they are cheap. I've never had to contact them for anything so I can't speak on experiences.

next time, i am so trying the "can you offer me a deal on a new one?" route

vbx · Apr 19, 2010

Update: After providing the PID, they decided to offer a one time replacement.

vbx said:
My logitech headset just died (mic stopped working) and they stopped replying to my emails after I told them I didn't have a receipt.

Sucks that I didn't buy this online because then I would have been able to pull the invoice from my order history.

Headset died after 7months of ownership and only 1 month of actual use. My nephew uses it for his PS3 modern warfare crap.

Fourstaff · Apr 19, 2010

vbx said:
Headset died after 7months of ownership and only 1 month of actual use. My nephew uses it for his PS3 modern warfare crap.

Everybody knows that Mordern Warfare breaks things :laugh:

Have your nephew been abusing your headset?

epicfail · Apr 19, 2010

vbx said:
My logitech headset just died (mic stopped working) and they stopped replying to my emails after I told them I didn't have a receipt.

Sucks that I didn't buy this online because then I would have been able to pull the invoice from my order history.

Headset died after 7months of ownership and only 1 month of actual use. My nephew uses it for his PS3 modern warfare crap.

Call them over the phone they cant ignore that

Mussels said:
next time, i am so trying the "can you offer me a deal on a new one?" route

hey man dont diss what works

vbx · Apr 19, 2010

Fourstaff said:
Everybody knows that Mordern Warfare breaks things

Have your nephew been abusing your headset?

No, he just uses them to talk and strategize with his online buddies. Never witness him slamming the headset.

He's not a psyhco like this dude.
http://www.youtube.com/watch?v=g6LoC9KUVtI

But anyways, I'm getting a replacement so its all good.

Fourstaff · Apr 19, 2010

vbx said:
No, he just uses them to talk and strategize with his online buddies. Never witness him slamming the headset.

He's not a psyhco like this dude.
http://www.youtube.com/watch?v=g6LoC9KUVtI

But anyways, I'm getting a replacement so its all good.

Oh, I have a few cousins who are like little wrecking balls. Would never allow them to touch my things.

niko084 · Apr 19, 2010

For sure man, I wrote them once just concerning the print they used on a keyboard I had after a few months the letters were wearing off the keys! Not a big deal to me, I just wanted to bring it to their attention.

They followed up by sending me a box of 5 replacement keyboards, I called them about it, they said nope that was what was marked, thank you for your business.

Ok.... Cool I guess

Laurijan · Apr 19, 2010

Good feeling to own a G11 and G9

epicfail · Apr 20, 2010

Laurijan said:
Good feeling to own a G11 and G9

nice i have the g15, and ill own the g500 when it arrives.

but an addon to the story, i got an email from logitech saying my order was canceled,

i called and asked why, they said it was a system error,

i just told them i wasnt very impressed, and they gave me free purolator ground shipping with tracking(which was suppose to be 15$ ) lmao i love logitech

WhiteLotus · Apr 27, 2010

Hey all,

After reading this thread a few days ago I decided to go through the channels of their customer service.

I have a pair of shitty Logitech speakers (like £20 ones, basic 2.1 setup nothing fantastic) and a couple of months ago they started to generate a background hum. I told Logitech this and they ran me through the usual, check your drivers, is your sound card working bla bla bla.

I got back to them telling them that the hum was coming from the sub so it was hard ware related. They then got back to me saying that they could replace them with a another set of 2.1 basic speakers. I was rather happy about this, I mean a free set of speakers! On the off chance however I asked them if instead I could have a part payment on the next model up, slightly better. I mean this was just a shot in the dark, I totally expected them to get back to me with a giant "LOL".

They however did not, instead they are offering me a 50% off on ANY Logitech speakers that I want.

So lets recap, I bought a basic sub standard 2.1 Logitech speaker, they generated a hum and now they are offering me a 50% off promotional code.

Can customer service get ANY better than that?!?!?!?!?!

Logitech customer service is fan-fucking-tastic.

entropy13 · Apr 27, 2010

Go with a 5.1 from Logitech then? Or that's not enough and you want 7.1?

DrPepper · Apr 27, 2010

WhiteLotus said:
Hey all,

After reading this thread a few days ago I decided to go through the channels of their customer service.

I have a pair of shitty Logitech speakers (like £20 ones, basic 2.1 setup nothing fantastic) and a couple of months ago they started to generate a background hum. I told Logitech this and they ran me through the usual, check your drivers, is your sound card working bla bla bla.

I got back to them telling them that the hum was coming from the sub so it was hard ware related. They then got back to me saying that they could replace them with a another set of 2.1 basic speakers. I was rather happy about this, I mean a free set of speakers! On the off chance however I asked them if instead I could have a part payment on the next model up, slightly better. I mean this was just a shot in the dark, I totally expected them to get back to me with a giant "LOL".

They however did not, instead they are offering me a 50% off on ANY Logitech speakers that I want.

So lets recap, I bought a basic sub standard 2.1 Logitech speaker, they generated a hum and now they are offering me a 50% off promotional code.

Can customer service get ANY better than that?!?!?!?!?!

Logitech customer service is fan-fucking-tastic.

I'd take advantage of that and get those Z5500's or whatever they're called.

WhiteLotus · Apr 27, 2010

DrPepper said:
I'd take advantage of that and get those Z5500's or whatever they're called.

I was thinking that, do I spend £180 on those, or £80 on the ones down (z-2300)???

Mussels · Apr 27, 2010

WhiteLotus said:
I was thinking that, do I spend £180 on those, or £80 on the ones down (z-2300)???

z55 has 5.1, Z2300 are 2.1 (and only analogue)

HossHuge · Apr 27, 2010

They replaced a set of x-530's for me about a year and a half ago without issue. And because of that pleasant experience I bought a set of x-540's. It pays to be nice.

WhiteLotus · Apr 27, 2010

Mussels said:
z55 has 5.1, Z2300 are 2.1 (and only analogue)

But i don't have a sound card.

1Kurgan1 · Apr 27, 2010

I had one great experience with them, then I had another where they didn't even respond to my email.

Mussels · Apr 27, 2010

WhiteLotus said:
But i don't have a sound card.

but one day you will...

oh and dont forget the whole home cinema deal, it gives you those connections too.

FreedomEclipse · Apr 27, 2010

WhiteLotus said:
I was thinking that, do I spend £180 on those, or £80 on the ones down (z-2300)???

IMHO - youd be hard pressed to find a better offer for a set of Z5500s - I bought mine for £220, over a year ago but since the recession hit - the same place i bought mine from now sells them at £260.

Id got for the Z5500 - you cant go wrong. even if you dont want to wire the rear speakers up & just keep the set 2.1 - that would definitely be £180 well spent.

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

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Memory	8GB X 2 DDR4 3000mhz Team Group Vulcan \| 16GB DDR4
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Power Supply	EVGA SuperNOVA G3 650w 80+ Gold \| 500w
Mouse	Steelseries Rival 500 15 button mouse w/ Razor Goliathus Chroma XL mousemat \| Logitech G502
Keyboard	Logitech G910 Orion Spark RGB w/ Romer G tactile keys \| Logitech G513 Carbon w/ Romer G tactile keys
Software	Windows 10 Pro \| Windows 10 Pro

Processor	E8500 Core 2 Duo
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Memory	32GB XPG Gammix D10 {2x16GB}
Video Card(s)	ASUS Dual Radeon™ RX 6700 XT OC Edition
Storage	Samsung 970 Evo 512GB SSD (Boot)\|WD SN770 (Gaming)\|2x 3TB Toshiba DT01ACA300\|2x 2TB Crucial BX500
Display(s)	LG GP850-B
Case	Corsair 760T (White)
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Corsair AX760
Mouse	Logitech G900
Keyboard	Duckyshine Dead LED(s) III
Software	Windows 10 Pro
Benchmark Scores	(ノಠ益ಠ)ノ彡┻━┻

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

System Name	BY-2021
Processor	AMD Ryzen 7 5800X (65w eco profile)
Motherboard	MSI B550 Gaming Plus
Cooling	Scythe Mugen (rev 5)
Memory	2 x Kingston HyperX DDR4-3200 32 GiB
Video Card(s)	AMD Radeon RX 7900 XT
Storage	Samsung 980 Pro, Seagate Exos X20 TB 7200 RPM
Display(s)	Nixeus NX-EDG274K (3840x2160@144 DP) + Samsung SyncMaster 906BW (1440x900@60 HDMI-DVI)
Case	Coolermaster HAF 932 w/ USB 3.0 5.25" bay + USB 3.2 (A+C) 3.5" bay
Audio Device(s)	Realtek ALC1150, Micca OriGen+
Power Supply	Enermax Platimax 850w
Mouse	Nixeus REVEL-X
Keyboard	Tesoro Excalibur
Software	Windows 10 Home 64-bit
Benchmark Scores	Faster than the tortoise; slower than the hare.

System Name	Orange! // ItchyHands
Processor	3570K // 10400F
Motherboard	ASRock z77 Extreme4 // TUF Gaming B460M-Plus
Cooling	Stock // Stock
Memory	2x4Gb 1600Mhz CL9 Corsair XMS3 // 2x8Gb 3200 Mhz XPG D41
Video Card(s)	Sapphire Nitro+ RX 570 // Asus TUF RTX 2070
Storage	Samsung 840 250Gb // SX8200 480GB
Display(s)	LG 22EA53VQ // Philips 275M QHD
Case	NZXT Phantom 410 Black/Orange // Tecware Forge M
Power Supply	Corsair CXM500w // CM MWE 600w

System Name	GavinComp/// Laptop
Processor	Intel Core 2 Duo E8500 3,16//I7 920m
Motherboard	ASUS P5Q PRO P45//
Cooling	stock// looks like a bad ass f117
Memory	2x2gb gskill DDR2-1066// 8gb ddr3
Video Card(s)	Palit 4870x2 2gb//5870m
Storage	500gb Hitachi Deskstar//2x 500gb harddrive
Display(s)	22 inch Samsung Vsyng t220/ 17.3
Case	antec 900
Audio Device(s)	x-fi titanium pro
Power Supply	750w PC power and cooling
Software	Windows 7 ultimate x64

System Name	Back to Blue
Processor	i9 14900k
Motherboard	Asrock Z790 Nova
Cooling	Corsair H150i Elite
Memory	64GB Corsair Dominator DDR5-6400 @ 6600
Video Card(s)	EVGA RTX 3090 Ultra FTW3
Storage	4TB WD 850x NVME, 4TB WD Black, 10TB Seagate Barracuda Pro
Display(s)	1x Samsung Odyssey G7 Neo and 1x Dell u2518d
Case	Lian Li o11 DXL w/custom vented front panel
Audio Device(s)	Focusrite Saffire PRO 14 -> DBX DriveRack PA+ -> Mackie MR8 and MR10 / Senn PX38X -> SB AE-5 Plus
Power Supply	Corsair RM1000i
Mouse	Logitech G502x
Keyboard	Corsair K95 Platinum
Software	Windows 11 x64 Pro
Benchmark Scores	31k multicore Cinebench - CPU limited 125w

System Name	Enslaver :)
Processor	Ryzen 7 7800X3D
Motherboard	ASUS TUF Gaming B650-Plus
Cooling	CPU: Noctua NH-D14 with LED fans, Case: 2 front in - 1 rear out
Memory	2x16GB Kingston Fury Beast RGB 6000MHz
Video Card(s)	ASUS TUF RTX 4070Ti OC
Storage	Samsung Evo Plus 1TB NVMe , internal WD Red 4TB for storage, WD Book 8TB
Display(s)	LG CX OLED 65"
Case	Lian Li LANCOOL II Mesh C Performance
Audio Device(s)	HDMI audio powering Dolby Digital audio on 5.1 Z960 speaker system
Power Supply	Corsair RM850x
Mouse	Logitech G700
Keyboard	ASUS Strix Tactic Pro
Software	Windows 11 Pro x64

System Name	Vintage
Processor	i7 - 3770K @ Stock
Cooling	Scythe Zipang II
Memory	2x4GB Crucial DDR3
Video Card(s)	MSI GTX970
Storage	M4 124GB SSD// WD Black 640GB// WD Black 1TB//Samsung F3 1.5TB
Display(s)	Samsung SM223BW 21.6"
Case	Generic
Power Supply	Corsair HX 520W
Software	Windows 7

Processor	AMD Ryzen 5 7600
Motherboard	Gigabyte B650 Aorus Elite AX
Cooling	Thermalright Peerless Assassin 120 SE
Memory	Kingston Fury Beast DDR5-5600 16GBx2
Video Card(s)	Gigabyte Gaming OC AMD Radeon RX 7800 XT 16GB
Storage	TEAMGROUP T-Force Z440 2TB, SPower A60 2TB, SPower A55 2TB, Seagate 4TBx2, Samsung 870 2TB
Display(s)	AOC 24G2 + Xitrix WFP-2415
Case	Montech Air X
Audio Device(s)	Realtek onboard
Power Supply	Be Quiet! Pure Power 11 FM 750W 80+ Gold
Mouse	Logitech G304
Keyboard	Redragon K557 KAIA RGB Mechanical Keyboard
Software	Windows 10

System Name	Rusky
Processor	Intel Core i7 D0 3.8Ghz
Motherboard	Asus P6T
Cooling	Thermaltake Dark Knight
Memory	12GB Patriot Viper's 1866mhz 9-9-9-24
Video Card(s)	GTX470 1280MB
Storage	OCZ Summit 60GB + Samsung 1TB + Samsung 2TB
Display(s)	Sharp Aquos L32X20E 1920 x 1080
Case	Silverstone Raven RV01
Power Supply	Corsair 650 Watt
Software	Windows 7 x64
Benchmark Scores	3DMark06 - 18064 http://img.techpowerup.org/090720/Capture002.jpg

Processor	AMD Ryzen 5 2600
Motherboard	MSI B450 Gaming Plus
Memory	GSkill 8GB Dual Channel DDR4-2800
Video Card(s)	MSI GamingX RX580 4GB
Storage	Kingston V300 240GB SSD + WD Green 2TB
Display(s)	ACER K212HL 27" + Haier 55" + Lenovo Explorer Mixed Reality Headset
Case	Enermax Ostrog (Red)
Power Supply	EVGA SuperNOVA B2 750W
Software	Win10 64bit

System Name	My Comp \| Fiancees Comp
Processor	i7 5820k @ 4.6Ghz 1.285v\| i5 2500k
Motherboard	MSI x99 SLI Plus \| AsRock Z77 Pro 3
Cooling	Watercooled
Memory	16GB DDR4 2400 @ 2666 \| 12GB DDR3 1600
Video Card(s)	AMD R9 290x \| MSI 5850 OC
Storage	128gb SSD + 2x 2TB \| 2TB
Display(s)	Asus 27" LCD \| 25" Hanns G
Case	CM Storm \| CM Elite 430
Audio Device(s)	Creative Recon 3D PCIe
Power Supply	Enermax Galaxy 1250W \| Rosewill 630w
Mouse	Logitech G700s \| Logitech G100s
Keyboard	Logitech G901 \| Logitech G105
Software	Win 8.1 Ultimate x64 \| Win 8.1 Ultimate x64
Benchmark Scores	3D Mark - Fire Strike Extreme - 4403

Logitech Support= Awesome

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