Any idea what's wrong with my bro-in-law's laptop? He recently (finally) just got an internet connection at his base in Iraq, and a lot of his software updated. Now WMP and iTunes won't play anymore, and this REALLY needs to be fixed. His computer is all he has there. Here is the error he gets in WMP: "Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct." No other program is using any of the files, he's not doing anything differently from when it did work. iTunes just doesn't do anything. You tell it to play a file, and it ignores you. What can be done? Obviously I don't have access to his laptop, but I can send him stuff to run and tell him what to do. Please help ASAP.