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MSI GT780 Laptop Shuts Off During Games

Discussion in 'General Hardware' started by rak526, Nov 25, 2012.

  1. rak526

    rak526

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    I've had an MSI gaming laptop for about 8 months now, has worked great. While playing a game yesterday, it instantly shut off. Did it a couple a more times. I monitored temps and logged them using GPU-Z. Highest I've seen is 90 C. But it's shut off anywhere between 65 C - 90 C. Last one was running steady at 71 C. Vents are clean. I don't "think" its an overheating problem, but I could be wrong. Any ideas? Is my Nvidia GTX 580m beginning to bite the dust?
    Jannelientje says thanks.
  2. Pehla

    Pehla

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    use hwmonitor...,to chek all components temps..maybe is something ellse that heat up??
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  3. stinger608

    stinger608 Dedicated TPU Cruncher & Folder

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    Sounds more like a CPU overheating problem. I could be the thermal paste has a "bake out" issue. I would pull the cpu and gpu heat sinks, clean them, and reapply some good quality thermal paste and try it again. Also be sure to clean the thermal fan as well.
    rak526 says thanks.
    Crunching for Team TPU More than 25k PPD
  4. rak526

    rak526

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    Just cleaned and put on some Arctic Silver. Ran hwmonitor as well a game in windowed mode, so I could watch the temps. Computer turned off with a CPU temp around 65 C and GPU around 73 C. Neither seem that hot. All other temps were below those. Fan was running at full speed. If there is no load, the laptop will stay on all day. There is no temp on hwmonitor for the SSD... could that be a problem?
  5. sneekypeet

    sneekypeet Unpaid Babysitter Staff Member

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    does it turn off immediately when the load is applied? How long is this running, and when it does shut off is it a more demanding part of the game when it happens?
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  6. rak526

    rak526

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    The shut off seemed to be random, regardless of demand during the game. Not immediate either, would play for about 15 minutes before it happened. I actually found a lead on Google that led to me running a few malware scans. Turned up a PUP.Bundleoffers.IIQ. Deleted it, restarted and have been running the game for about 45 minutes now. Everything looks good. Although I have no idea where that file came from. Thanks for the help guys.
  7. rak526

    rak526

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    And back where I started. Temps were fine, and it just shut off again.
  8. rak526

    rak526

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    I just ran Prime95 for a bit, no problems. Then ran FurMark and shut off instantly. Restarted the laptop and ran FurMark without AA, ran for a few minutes, then still shutdown. Could it be the power cord? The supply gets pretty hot. Any clue on how I could check this?
  9. KainXS

    KainXS

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    yea thats what I was thinking, does it cut off with the battery/does the battery charge at all, check your power cord with a multimeter if you have one.
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  10. rak526

    rak526

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    Ran the FurMark test on battery, the laptop won't ramp up the clocks on the card so I don't think it's too accurate of a test. It does charge when plugged in. I'll check it with a multimeter, just have to go get one.
  11. [Ion]

    [Ion] WCG Team Assistant

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    I've found on my laptop that running an intensive CPU & GPU load simultaneously is enough to actually drain the battery even while plugged in. It has a 65W adapter, and if I'm running WCG in the background and playing Portal/Portal 2, the battery drops at a rate of about 8%/hour. So it is possible that your laptop isn't getting enough power (what wattage is the adapter rated at?)
    My Dad's Thinkpad W520 also shuts down randomly while playing games--regardless of whether it's on battery or plugged in. Temps seem fine--we're stumped.
    rak526 says thanks.
    Crunching for Team TPU
  12. rak526

    rak526

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    Rated for 180 w. It is a pretty big one. Percentage doesn't drop while playing, stays at 97%. Haven't seen it above 98% in a while.
  13. rak526

    rak526

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    All right, did a reading on the power adapter, rated for output of 19V. I got 19.5V. I think that narrows it down to the actual card. I'll let MSI know what I found and we'll see how they want to do it. Once again, thanks for the help everyone.
  14. Jannelientje New Member

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    And?

    What is the conclusion? I have the same problem with the same laptop. I can add: I played Hitman: Absolution trough the end. Now I wanna start again and it turns itself off like if you would hold the startupbutton after a random number of minutes into a level. I didnt change any settings but I updated my videocard drivers a while ago. Could a driverupdate cause your laptop to use more power? :|
  15. werez

    werez New Member

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    You don`t have a power issue . The laptop would just switch to the battery if the adapter couldn`t supply enough amps . It`s either overheating ( and not necesarilly the video chipset itself , the mosfets might be the cause ) . Anyways try to downclock the card while on adapter say maybe 10% , and also the mem freq. if possible . That would also reduce the power consumption and the stress on the mosfets . I`m not saying it`s a fix , but at least you will narrow it down ..
    You could also try to block a part of the exhaust holes , and see if the laptop will shutdown faster ( while in gaming ofc. )
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  16. CJCerny

    CJCerny

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    Seems like you should pursue the warranty on this laptop. Hopefully, opening it and applying Artic Silver did not void your warranty.
    Jannelientje says thanks.
  17. Jannelientje New Member

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    Look what i found

    This is from the official MSi forum:

    You think this is the problem? Im not an hardware expert but I replaced an Intel processorcooler in a normal (big) PC before, cleaned, applied new cooling paste etc., do you think I can pull this off on this laptop? =)

    *edit*
    The strange thing is: it didnt happen before.. but maybe some dust IS in there, that combined with the MSi fail manufacturing...
    Last edited: Jan 22, 2013
  18. werez

    werez New Member

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    After it turns off , can you imidiatley turn it back on again ?
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  19. Jannelientje New Member

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    results

    Did it. Didnt make much notible difference. i.e. Shut down MUCH more quickly. But the time it takes to crash is slightly different every time so its hard to find out.

    It takes about 3 seconds before laptop responds to the turn on button again.

    Also I notice that there are different forms of shutting off. Sometimes the screen turns black. and after 3 seconds it drops off completely, sometimes it drops off imideately. I figure I maybe shouldnt do this anymore because it could damage the laptop isnt it?

    hope this information helps!

    PS its awesome that you pay attention to my problems!
  20. werez

    werez New Member

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    After you turn it back on , does the fan run at full speed when booting up ?
    it shuts down every single time ? did it ever restarted ? or hang with a blue screen ?
    I`m asking because the screen going black and the laptop shutting down after a while is not good ...
    Did it ever fail to POST after you turned it back on ? ( black screen ) .
    Before shutting down do you see any kind of artefacting on the screen ? dots , missing pixels , lines , etc . ?
    Last edited: Jan 22, 2013
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  21. Jannelientje New Member

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    hm

    Yes
    Yes No No
    No
    No, just black/off

    3seconds is not much for a bad overheat right? Did you see my big post (#17) do you think it could be that in my laptop the cooling isnt done properly either like in that guys case (and the original posters)? IT DIDNT happen before awfafawkfn this frustrates me so badly :D
  22. werez

    werez New Member

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    well you could try to clean it and replace the thermal compound and whatnot , but i have no idea if that voids your warranty .
    Well to be honest i think the whole thing has something to do with GPU throttling . The voltage drops when the card reaches a temperature of lets say 80C or a full load and also the core speed . The drivers are also involved here . Also if the card fails to downclock when it should .

    I don`t own a laptop with such high end graphics card so i can`t really help you .
    But i would advise you to get Afterburner and try to lower the core speed from 770 to about 600 and see if that helps .

    80C is not "that" high , and as you can see cleaning and replacing TC did not help the OP ...
    Last edited: Jan 22, 2013
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  23. Jannelientje New Member

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    i

    Im a bit afraid to let the laptop crash more times. I did it 6 times in total so far. I use Speccy to watch tempretures. Idle = 65 celcius I did it before during gaming (CS:GO, see below) and it was high. Maybe this information helps: I installed CounterStrike: Global Offensive a while back. The graphics were way too much for my machine (nonstop fpsdrops + screen reacted a second later to my mousemovement) but after tuning the grapicsettings ingame down it went to: perfect solid 60fps (i limited it to that) -> sometimes 2/3minutes of the lag i had with high settings -> back to solid 60fps. This was not in crowded area's or on any special event. it just happened sometimes. After that I updated my nvideadriver which I didnt feel the need for before. This fixed the problem mostly. The solid 60fps is held much much longer and the random-drop-periods are shorter & much less intense. So i was thinking: maybe the driverupdate is overruling a overheating-reaction of the laptop. And maybe for Hitman Absolution this ends up in a shutoffprocedure because the laptop doesnt get enough time to cool down. So it would be a coolproblem still if my thinking is right. But im NOT an computerexpert in any way but what is your take on this story?
    Last edited: Jan 22, 2013
  24. werez

    werez New Member

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    Is there a Power Management Mode option in Nvidia Control Panel ? What option do you currently have selected ? Adaptive or Max performance ?
    If it`s set on max performance , try using adaptive and see if that helps ... I guess using max performance the card won`t downclock when it should .
  25. Jannelientje New Member

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    I searched for it and cant find it. Install old drivers and try if it is gone?

    *edit* I also noticed permanent FPS drops in Company of Heroes, a game I used to play before the driverupdate. Its barely playable anymore on the settings I used to use. AND lower settings make no difference :|

    I installed the drivers by first uninstalling the old ones -> Reboot -> Installing the new ones -> Reboot
    Last edited: Jan 22, 2013

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