Mushkin Support Thread

allen337 · Dec 11, 2008

johnspack said:
I'm surprised by that, have you tried posting in the Mushkin forum, I'm sure someone would help right away.

Posted there before, greg seems like the only one who cares. Dont seem to matter my business computer has bitten the dust afterall they have family too. Only difference is my business computer supports my family and mushkin wont be a part of that from now on.

EnergyFX · Dec 11, 2008

MushkinGreg said:
Sounds like you got a mis-programmed kit.
I would return to place of purchase for a direct exchange.
or if in north america , setup an rma by creating an account
http://www.mushkin.com/passport/
Then setting up an rma here https://www.mushkin.com/doc/support/request/

Let me know which way you choose, I can help speed up the rma process when direct with us.

Interesting... too bad it didn't get programmed to something better... instead of worse

I'll set up an RMA trhough Mushkin. I'll shoot you a PM tomorrow after I get it done.

Thanks Greg.

Brandothe2nd · Dec 11, 2008

Hey guys I am having some problems with utilizing all of the memory that I have installed. I have 4x2GB of DDR2 PC8000 mushkin ram installed. Also I am running Vista x64 Home Premium. In the msinfo32.exe it shows 8GB installed physical memory and 4GB total physical memory. I have memory hole remapping enabled on my board but still only 4GB is being used. Do you have any suggestions?

Here is a list of the hardware that would seem relevant:
ASUS M3A79-T DELUXE
AMD ATHLON 64 X2 6400 Black Edition
Vista x64 Home Premium

Solaris17 · Dec 11, 2008

by chance did you play with anything in msconfig?

Greg0101 · Dec 12, 2008

DMF said:
Say, what's the normal turnaround for Mail In Rebate. It's been almost 6 weeks. Mushkin registration site confirmed some time ago that it had been received.

12-14 weeks would be normal.
Rebates submitted late july have been received about a week ago. Early august's will be in the mail now.

SystemViper · Dec 12, 2008

MushkinGreg said:
12-14 weeks would be normal.
Rebates submitted late july have been received about a week ago. Early august's will be in the mail now.

that is why i never figure in rebates/MIR in any pricing, it takes forever to get anything.

Greg0101 · Dec 12, 2008

allen337 said:
Back again with a dead 996599 stick of mushkin these are 2x2 gig sticks 8500 5-5-5-15 2.0-2.1v. Cant seem to get in touch with anyone at mushkin on the phone all mailboxes are full and no way of getting a service rep or support personel on the horn they want you to leave a message? I have had about enough to give them a message of my own.

Sorry about this, with the move things have gotten a bit backed up. :shadedshu

Greg0101 · Dec 12, 2008

allen337 said:
Posted there before, greg seems like the only one who cares. Dont seem to matter my business computer has bitten the dust afterall they have family too. Only difference is my business computer supports my family and mushkin wont be a part of that from now on.

Sorry :shadedshu , I'll find out whats happening in the morning.
Please email me your ticket # and I'll see what I can find out right away.

Greg0101 · Dec 12, 2008

EnergyFX said:
Interesting... too bad it didn't get programmed to something better... instead of worse

I'll set up an RMA trhough Mushkin. I'll shoot you a PM tomorrow after I get it done.

Thanks Greg.

Sounds good. PM w/ ticket # so I can get it ready to go for morning.

Greg0101 · Dec 12, 2008

Brandothe2nd said:
Hey guys I am having some problems with utilizing all of the memory that I have installed. I have 4x2GB of DDR2 PC8000 mushkin ram installed. Also I am running Vista x64 Home Premium. In the msinfo32.exe it shows 8GB installed physical memory and 4GB total physical memory. I have memory hole remapping enabled on my board but still only 4GB is being used. Do you have any suggestions?

Here is a list of the hardware that would seem relevant:
ASUS M3A79-T DELUXE
AMD ATHLON 64 X2 6400 Black Edition
Vista x64 Home Premium

Not exactly sure, it could be wrong.

Whats showing under task manager
Under Performance
and Physical Ram (MB)
Total

Since memory hole remapping is enabled and its also showing all 8GB as installed.

Greg0101 · Dec 12, 2008

SystemViper said:
that is why i never figure in rebates/MIR in any pricing, it takes forever to get anything.

Ya, I never buy based on rebates either.

EnergyFX · Dec 12, 2008

MushkinGreg said:
Sounds like you got a mis-programmed kit.
I would return to place of purchase for a direct exchange.
or if in north america , setup an rma by creating an account
http://www.mushkin.com/passport/
Then setting up an rma here https://www.mushkin.com/doc/support/request/

Let me know which way you choose, I can help speed up the rma process when direct with us.

Hi Greg, I set up a support ticket. The number is 81375

Thanks again... and especially thank you for making yourself available to us here on TPU.

Solaris17 · Dec 12, 2008

EnergyFX said:
Hi Greg, I set up a support ticket. The number is 81375

Thanks again... and especially thank you for making yourself available to us here on TPU.

i agree thanks greg

Greg0101 · Dec 12, 2008

EnergyFX said:
Hi Greg, I set up a support ticket. The number is 81375

Thanks again... and especially thank you for making yourself available to us here on TPU.

Ready to go

EnergyFX · Dec 12, 2008

MushkinGreg said:
Ready to go

Wow that was fast... hey if you're ever in Annapolis I'll buy you a beer. :toast:

allen337 · Dec 17, 2008

allen337 said:
Back again with a dead 996599 stick of mushkin these are 2x2 gig sticks 8500 5-5-5-15 2.0-2.1v. Cant seem to get in touch with anyone at mushkin on the phone all mailboxes are full and no way of getting a service rep or support personel on the horn they want you to leave a message? I have had about enough to give them a message of my own.

UPDATE

12/11/08 Got in touch with RMA on phone, seems with holidays their overloaded (understandable) Talked with tech guy who couldnt understand why the chip was dead. Shipped me 2 new chips up front (gave credit card #) and they arrived 12/16/08. 5 day turn-a-round gets :toast:

. I was a little pissed to begin with because of it being multiple rmas. I feel Mushkin went out of their way to make me happy. And they did. Thanks ALLEN

rtwjunkie · Dec 20, 2008

Hi Greg, While I wait to order order the XP8000 Redline, I was wondering if you could tell me based on my signature system, what voltage I should be running my current XP2-6400 Memory I have. It's the 996580 2x2GB kit. I want to get good performance out of it, but don't want to burn it out. Thanks again for all your advice in the past!

eidairaman1 · Dec 20, 2008

http://www.mushkin.com/doc/products/memory_detail.asp?id=647

http://www.mushkin.com/doc/products/memory_detail.asp?id=634

http://www.newegg.com/Product/Product.aspx?Item=N82E16820146726

http://www.newegg.com/Product/Product.aspx?Item=N82E16820146755

they state range is 2.0-2.1 V but im sure it can go up to 2.3/2.4 but i wouldnt recommend goin that high unless if you have active cooling on the Ram itself, or replaced the heatspreaders with heatsinks.

Greg0101 · Dec 20, 2008

rtwjunkie said:
Hi Greg, While I wait to order order the XP8000 Redline, I was wondering if you could tell me based on my signature system, what voltage I should be running my current XP2-6400 Memory I have. It's the 996580 2x2GB kit. I want to get good performance out of it, but don't want to burn it out. Thanks again for all your advice in the past!

2.0-2.1v is very safe

Greg0101 · Dec 20, 2008

eidairaman1 said:
http://www.mushkin.com/doc/products/memory_detail.asp?id=647

http://www.mushkin.com/doc/products/memory_detail.asp?id=634

http://www.newegg.com/Product/Product.aspx?Item=N82E16820146726

http://www.newegg.com/Product/Product.aspx?Item=N82E16820146755

they state range is 2.0-2.1 V but im sure it can go up to 2.3/2.4 but i wouldnt recommend goin that high unless if you have active cooling on the Ram itself, or replaced the heatspreaders with heatsinks.

2.3-2.4v will normally result in ddr2 dieing, regardless of cooling.

Greg0101 · Dec 20, 2008

Sorry, won't be around anymore guys, I've resigned.

Have a Merry Christmas

Solaris17 · Dec 20, 2008

MushkinGreg said:
Sorry, won't be around anymore guys, I've resigned.

Merry Christmas

why?

rtwjunkie · Dec 20, 2008

Well Greg, we'll miss you. You've been a wealth of knowledge, and I thank you for all your tireless help!

PaulieG · Dec 20, 2008

I heard this yesterday over at XS. No reason given.

Solaris17 · Dec 20, 2008

rtwjunkie said:
Well Greg, we'll miss you. You've been a wealth of knowledge, and I thank you for all your tireless help!

+1 on that thanks greg

Processor	I7 4770k
Motherboard	ASUS z87 pro
Cooling	Corsair a50
Memory	4x4 gig Gskil aries ddr3 1866
Video Card(s)	Gigabyte r280x windforce
Storage	intel 520 120 gig ssd
Display(s)	24 inch Asus IPS
Case	Cool Master
Audio Device(s)	realtek onboard
Power Supply	hiper 880
Software	win 7 ult

System Name	n.audBl
Processor	E8500 @ 3.80GHz
Motherboard	ASUS Striker Extreme
Cooling	Full liquid (everything except power supply)
Memory	4Gb OCZ DDR2 PC9600
Video Card(s)	Dual EVGA GTX 280 SSC Edition
Storage	Dual WD Raptor in RAID 0 (300Gb), Dual WD 1Tb Cavair in RAID 1
Display(s)	Dell 2407 24" HD+ Widescreen
Case	Theraltake Tai-Chi
Audio Device(s)	X-Fi Fata1ty (bleh!)
Power Supply	Ultra X3 1000W
Software	Win 7 64bit

System Name	Rocinante
Processor	I9 14900KS
Motherboard	EVGA z690 Dark KINGPIN (modded BIOS)
Cooling	EK-AIO Elite 360 D-RGB
Memory	64GB Gskill Trident Z5 DDR5 6000 @6400
Video Card(s)	MSI SUPRIM Liquid X 4090
Storage	1x 500GB 980 Pro \| 1x 1TB 980 Pro \| 1x 8TB Corsair MP400
Display(s)	Odyssey OLED G9 G95SC
Case	Lian Li o11 Evo Dynamic White
Audio Device(s)	Moondrop S8's on Schiit Hel 2e
Power Supply	Bequiet! Power Pro 12 1500w
Mouse	Lamzu Atlantis mini (White)
Keyboard	Monsgeek M3 Lavender, Akko Crystal Blues
VR HMD	Quest 3
Software	Windows 11
Benchmark Scores	I dont have time for that.

Processor	Intel C2D Q6600 @ 3.6Ghz 1.575V Bios
Motherboard	Asus Commando - 400X9, 1066Strap, FSB Term @ 1.2, NB@1.5 , SB 1.65, ICH 1.15
Cooling	Thermaltake Big Typhoon VX + 6 120MM Case Fans
Memory	Mushkin HP2-6400 2X2GB + XP XP2-8500 @ 800Mhz 4-4-4-10 2.1V , 1066 Strap
Video Card(s)	Diamond HD2900XT 512MB
Storage	4 - Samsung Spinpoint 250GB SATA2 raid 0 , 2 - Seagate 7200.10 320GB raid 0
Display(s)	Prima 32" 720p TV @ 1080p
Case	CM Stacker 830 with all dust filters removed , 6 out of 8 120MM fan spots used
Audio Device(s)	Onboard with Logitech Z-5300e speakers and Sennheiser HD 280 Pro Headphones
Power Supply	Ultra X-Finity 800W Power Supply (won it from the christmas 3dgameman contest) Mushkin XP-650 Soon
Software	Windows Vista X64

Processor	Intel C2D Q6600 @ 3.6Ghz 1.575V Bios
Motherboard	Asus Commando - 400X9, 1066Strap, FSB Term @ 1.2, NB@1.5 , SB 1.65, ICH 1.15
Cooling	Thermaltake Big Typhoon VX + 6 120MM Case Fans
Memory	Mushkin HP2-6400 2X2GB + XP XP2-8500 @ 800Mhz 4-4-4-10 2.1V , 1066 Strap
Video Card(s)	Diamond HD2900XT 512MB
Storage	4 - Samsung Spinpoint 250GB SATA2 raid 0 , 2 - Seagate 7200.10 320GB raid 0
Display(s)	Prima 32" 720p TV @ 1080p
Case	CM Stacker 830 with all dust filters removed , 6 out of 8 120MM fan spots used
Audio Device(s)	Onboard with Logitech Z-5300e speakers and Sennheiser HD 280 Pro Headphones
Power Supply	Ultra X-Finity 800W Power Supply (won it from the christmas 3dgameman contest) Mushkin XP-650 Soon
Software	Windows Vista X64

System Name	Bayou Phantom
Processor	Core i7-8700k 4.4Ghz @ 1.18v
Motherboard	ASRock Z390 Phantom Gaming 6
Cooling	All air: 2x140mm Fractal exhaust; 3x 140mm Cougar Intake; Enermax T40F Black CPU cooler
Memory	2x 16GB Mushkin Redline DDR-4 3200
Video Card(s)	EVGA RTX 2080 Ti Xc
Storage	1x 500 MX500 SSD; 2x 6TB WD Black; 1x 4TB WD Black; 1x400GB VelRptr; 1x 4TB WD Blue storage (eSATA)
Display(s)	HP 27q 27" IPS @ 2560 x 1440
Case	Fractal Design Define R4 Black w/Titanium front -windowed
Audio Device(s)	Soundblaster Z
Power Supply	Seasonic X-850
Mouse	Coolermaster Sentinel III (large palm grip!)
Keyboard	Logitech G610 Orion mechanical (Cherry Brown switches)
Software	Windows 10 Pro 64-bit (Start10 & Fences 3.0 installed)

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

Processor	5800x(2)/5700g/5600x/5600g/2700x/1700x/1700
Motherboard	MSI B550 Carbon (2)/ MSI z490 Unify/Asus Strix B550-F/MSI B450 Tomahawk (3)
Cooling	EK AIO 360 (2)/EK AIO 240, Arctic Cooling Freezer II 280/EVGA CLC 280/Noctua D15/Cryorig M9(2)
Memory	32 GB Ballistix Elite/32 GB TridentZ/16GB Mushkin Redline Black/16 GB Dominator
Video Card(s)	Asus Strix RTX3060/EVGA 970(2)/Asus 750 ti/Old Quadros
Storage	Samsung 970 EVO M.2 NVMe 500GB/WD Black M.2 NVMe 500GB/Adata 500gb NVMe
Display(s)	Acer 1080p 22"/ (3) Samsung 22" 1080p
Case	(2) Lian Li Lancool II Mesh/Corsair 4000D /Phanteks Eclipse 500a/Be Quiet Pure Base 500/Bones of HAF
Power Supply	EVGA Supernova 850G(2)/EVGA Supernova GT 650w/Phantek Amps 750w/Seasonic Focus 750w
Mouse	Generic Black wireless (5)
Keyboard	Generic Black wireless (5)
Software	Win 10/Ubuntu

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