NEED HELP - WHO's up for a challenge

[briancornilles]

I think this all started when somthing from the internet was installed that was supposed to update our video player. Then we had some kind of virus or company saying that we have to buy one of their products to have it removed from the computer. We couldn't get on the web and surf without it defaulting on this certain page of this company. We finally found someone that could remove the default problem and the prompt for us to buy their products. Since then the computer stops or freezes when surfing the web or when video is being played and then the screen goes black. I have to move the mouse to get it to go back to the web page. The videos continue running but the image stays the same then goes black and thats when I have to move the mouse to get it to return. My video card is only about a year old, and I have not had any problems with it overheating. When I try to play a video game now all it I somtimes cant even see anything on the screen or I see stuff put the light burst scatter all over the screen and then it will go back to normal, but most of time it's not visible. When I try to move the mouse when video games are on the screen freezes worst than on the web and It somtimes doesn't even unfreeze when I move the mouse. Someone out there will earn the computer tech master if they solve my problem.

 

[Thermopylae_480]

Please use titles that describe your problem in the future.

 

[Solaris17]

run a boot time virus scan and run a spyware sweep go into run type msconfig and kill the messanger service under the services tab. then reboot but b4 you do delete everything in your temp and prefetch folders under c:/windows

 

[francis511]

Think you`d need to format and re-install windoze. Do you remember the name of the video player update ?

 

[briancornilles]

Help

I'm really not that computer savy. So, could you walk me through the process .SORRY

run a boot time virus scan and run a spyware sweep go into run type msconfig and kill the messanger service under the services tab. then reboot but b4 you do delete everything in your temp and prefetch folders under c:/windows

 

[briancornilles]

No, I think it might of been a fake sight saying for windows media player. All the players work fine though.

Think you`d need to format and re-install windoze. Do you remember the name of the video player update ?

 

[briancornilles]

Dude, that picture of your girlfriend is hot.

Think you`d need to format and re-install windoze. Do you remember the name of the video player update ?

 

[Black Panther]

Google it and download Spybot S&D. It looks like spyware to me.

Also, google and download 'hijackthis'. Do a scan and post your log file here.

 

[briancornilles]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:21:14 PM, on 2/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
I:\WINDOWS\system32\spoolsv.exe
I:\WINDOWS\Explorer.EXE
I:\PROGRA~1\SYMANT~1\VPTray.exe
I:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
I:\Program Files\Common Files\Symantec Shared\ccApp.exe
I:\WINDOWS\ALCXMNTR.EXE
I:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
I:\WINDOWS\system32\rundll32.exe
I:\Program Files\iTunes\iTunesHelper.exe
I:\WINDOWS\system32\RUNDLL32.EXE
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
I:\Program Files\Messenger\msmsgs.exe
I:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
I:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
I:\Program Files\Bonjour\mDNSResponder.exe
I:\Program Files\Kuma Games\hcsystray\hc_tray.exe
I:\Program Files\Symantec AntiVirus\DefWatch.exe
I:\WINDOWS\system32\nvsvc32.exe
I:\WINDOWS\system32\PnkBstrA.exe
I:\WINDOWS\system32\PnkBstrB.exe
I:\Program Files\Symantec AntiVirus\SavRoam.exe
I:\Program Files\Symantec AntiVirus\Rtvscan.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [vptray] I:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SpyHunter] "I:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [IgfxTray] I:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] I:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "I:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "I:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE I:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "I:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE I:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "I:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: hc_tray.lnk = I:\Program Files\Kuma Games\hcsystray\hc_tray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = I:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://I:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - I:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1194906191609
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab
O16 - DPF: {B9940246-4344-4D1B-BD82-DBAF7E657FF9} (AudioClient Control) - http://baldpeakcam.isplabnet.com/SysCamInst.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - I:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - I:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Bonjour Service - Apple Inc. - I:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - I:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - I:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - I:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - I:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - I:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: SAVRoam (SavRoam) - symantec - I:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - I:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 7384 bytes

QUOTE=Black Panther;660422]Google it and download Spybot S&D. It looks like spyware to me.

Also, google and download 'hijackthis'. Do a scan and post your log file here.[/QUOTE]

 

[sendkeys]

1-Spybot scan and delete
2-msconfig remove anything starting that isn't normal
3-in IE goto tools-manage addons-enable disbale add ons- turn off everything but what you need -(i only have 4 running adobe reader/mediaplayer/real player/shockwave(ie flash))

 

[briancornilles]

Yea, there was a bunch of stuff on there that said help browser search. I disable all of that stuff. Should I try running the video game now?

1-Spybot scan and delete
2-msconfig remove anything starting that isn't normal
3-in IE goto tools-manage addons-enable disbale add ons- turn off everything but what you need -(i only have 4 running adobe reader/mediaplayer/real player/shockwave(ie flash))

 

[briancornilles]

I tried the game and it said Directx encounterd an unrecoverable error, check the readme for possible solutions. what does readme do and where to i find it.

Yea, there was a bunch of stuff on there that said help browser search. I disable all of that stuff. Should I try running the video game now?

 

[Solaris17]

1. go to start my computer drive c windows folder....click show files if neccisary...find the 2 folders named temp and prefetch delete everything in those folders

2. go to Start/run type "msconfig" enter under services search for messenger disable that exit and dont reboot.

3. get spybot s&D and run it every hard drive every folder delete anything it finds...

4 download avast anti virus after its done installing it will ask you if youd like to do a boot time virus scan select yes. reboot your computer. and delete anything that shows up
http://www.avast.com/

 

[erocker]

1. go to start my computer drive c windows folder....click show files if neccisary...find the 2 folders named temp and prefetch delete everything in those folders

2. go to Start/run type "msconfig" enter under services search for messenger disable that exit and dont reboot.

3. get spybot s&D and run it every hard drive every folder delete anything it finds...

4 download avast anti virus after its done installing it will ask you if youd like to do a boot time virus scan select yes. reboot your computer. and delete anything that shows up
http://www.avast.com/

+1 for sure.

 

[lemonadesoda]

I once had a similar problem.

UNFORTUNATELY, once you let one of these nasties into your PC, you are farked. Although, in theory, you can remove it... it will take you a VERY VERY LONG TIME. It's often quicker to reinstall. Why?

1./ It installs malware. These can be deleted.

2./ It will attach itself to system files. These are harder to remove, and usually require replacing some files from a clean working system.

3./ It screws up your ACL. Forget it. Once your ACL is screwed up you are doomed. You can check this... go to task manager. All those running tasks have owners, like "your user name", "system", "network service", "local service". If you just see blanks for the user names then your ACL is really screwed. It's going to take you so long to fix this you might as well reinstall.

LESSON

1./ Clean OS install

2./ Very hard antivirus and script/install/activex BAN

3./ All security settings high

4./ STOP downloading keygens and pr0n

 

[syphorous523]

I would say before you wipe. Download yahoo toolbar its free. It has a spyware sweeper. Its the little yellow icon with red bullseye. If it doesnt appear in firefox or ie when you download it go to C:\program files\yahoo\ and then I think its something like ystb or something close to that is the name..


Good Luck

 

[Silverel]

I tried the game and it said Directx encounterd an unrecoverable error, check the readme for possible solutions. what does readme do and where to i find it.

Reinstall DirectX

Spybot S+D has a TeaTimer extension that constantly monitors system file changes and will prompt you for them, I've caught many things trying to do what I didn't ask for. Basically when you get a prompt, make sure YOU are the one installing something.

Spybot S+D also has a number of tools that you can use to disable unwanted startup programs, Browser "enhancements", and is very good at getting rid of spyware/malware. They have a nice tutorial to get you started.

Use multiple Antiviruses. AVG is (allegedly) slow on detecting the newest stuff, but I've never had a problem removing something with it. Also it's very much FREE. avast! is another good FREE anti-virus to use. I wouldn't recommend running both of them simultaneously, but scanning daily on a schedule and alternating them day to day isn't a bad idea.

Now you might just be better off getting a fresh install to get everything clean and shiny. I'd try these free alternatives first just in case you can avoid it. I've had my machine for close to 5 years now, and been hit with dozens of viruses and countless spyware attempts. She's still up and running and clean. Some viruses are incredibly difficult to remove, but I haven't had one yet that was impossible. It's up to you how much time you want to spend getting your things in order, but I feel it's much more rewarding to defeat a virus, than succumb to one and reinstall.

Good luck.

 

[sendkeys]

I tried the game and it said Directx encounterd an unrecoverable error, check the readme for possible solutions. what does readme do and where to i find it.

YA i would reinstall directx atleast you fixed your other problems. http://www.petri.co.il/download_directx_90c.htm