new tower for granddaughter

[krusha03]

Maybe it's one of those USB powered ports that are always on? no idea to be honest

 

[cookiemonster]

Hi I have tried everything that was mentioned even tried onboard graphics but still nothing, so I am in the middle of removing my power supply to try that.

 

[cookiemonster]

Tried our power in granddaughters tower and nothing happened tried granddaughters power supply in ours and it started up , what now that just leaves the processor and the mono.

 

[krusha03]

Did you confirm that the gpu or ram from your granddauther pc work correctly? if yes unfortunately that means that either the motherboard or cpu are broken. To be on the safe side I would test the cpu on your own board but not the other way around as to avoid the motherboard damaging your new i7. Is the i5 still under warranty?

 

[cookiemonster]

Hi I tried two sticks of my ram in my granddaughters and nothing,when i get my power supply back in I will try them.

 

[st2000]

check 24pin slot on mobo, both mobos that i had(or both PSUs) had strange reaction if it's not fully conected(looks like fully connected, but i should push a little more): LEDs on mobo and fans on, but working only ~5 sec. then restart and same thing(i thought cpu or ram problem)

 

[cookiemonster]

Hi checked both 24pins and tried granddaughters ram and graphics card in mine and it worked okay, I think I have had enough for today, don't know what to do about the processors the i7 mine and the granddaughters motherboard came from Scan and I paid for the extra 28 day accident cover the i5 isn't so it would be better if I tried my i7 in the granddaughters motherboard as they have both got the 28 day accident cover.

 

[krusha03]

Hi checked both 24pins and tried granddaughters ram and graphics card in mine and it worked okay, I think I have had enough for today, don't know what to do about the processors the i7 mine and the granddaughters motherboard came from Scan and I paid for the extra 28 day accident cover the i5 isn't so it would be better if I tried my i7 in the granddaughters motherboard as they have both got the 28 day accident cover.

AFAK the accident thing is if you did something that is your fault (spilled water on the PC). This should be covered by the normal warranty. Plus normally if something happens to new hardware withing the first 30 days you should get it exchanged to new part for free and no need to send it and wait for repairs. Check the EU laws and the local consumer protection agency if scan is making problems but i think they are a reputable company and will make the exchange no problem

 

[cookiemonster]

I will try the i7 in my granddaughters system tomorrow and see what happens as I know the processor works .

 

[cookiemonster]

Hi good news and bad first the good news, I tried my granddaughters i5in my tower and when I turned it on it started and stopped just repeating that so I am thinking there must be something wrong with the processor. So I thought I will put the i7 chip back into my system but and I know it was wrong but I thought I will put the i7 into my granddaughters as I thought it was the i5 processor that was at fault but her system with the i7 in it wouldn't start, so I thought it must be her motherboard as well that is Brocken. So now the bad news when I put the i7 back into my system it starts up and then reboots and repeats the starting and stopping. If you manage to follow this by the time you do I will be in tears.

 

[krusha03]

Well I recommended against it but I told you so it's not helpful luckily both the i7 and the motherboard are under warranty so that should be easily fixed excluding the downtime without a rig. What I would be worried is if that i5 is not under warranty. Maybe it's worthwhile checking if a broken motherboard destroying other components warrant a change for those other components as well.

 

[Caring1]

Was Windows already installed on the hard drive when you put the system together?
From reading your description, you booted the system and it was working prior to drivers and updates.

So now the bad news when I put the i7 back into my system it starts up and then reboots and repeats the starting and stopping. If you manage to follow this by the time you do I will be in tears.

You may have to clear the CMOS for your system to work properly again.
Remove the CMOS battery after powering off and discharging all power from the system.

 

[cookiemonster]

Hi it was a new hard drive and it was when I had installed the first group of updates and it was when I restarted it happened then but I wasn't in the room. The other news is I phoned scan and from what I understand the motherboard and the i7 are getting replaced and they suggested that I get my motherboard checked by Gigabyte as I had problems with bent pins as there might be a weakness.

 

[cookiemonster]

Hi just to keep you posted I heard back from Scan today and the i7 processor is okay but the motherboard is faulty according to them it is not posting, so they have sent a replacement motherboard and I should receive them tomorrow, so the bad news is my motherboard must have a problem but I have been in touch with Gigabyte and they requested pictures of the pins (which they previously repaired) so I am just waiting to hear from them, as my motherboard was only bought last October.

 

[krusha03]

So what you are saying by moving the cpus the socket got damaged again? also good to hear that the i7 is okay. That means the old i5 should be also

 

[cookiemonster]

it looks like it, the person from Scan (where I never bought it ) said once they sort the pins there is always a weakness there they just straighten them not replace them, so keep your fingers crossed.

 

[Iceni]

Jeez you been having a bad few days! hope all this blows over and everything is running again for you soon!

 

[cookiemonster]

Gigabyte want me to return my motherboard for repair and also to send the i7 processor with it, so that's more bubble wrap and parcel tape.

 

[krusha03]

Gigabyte want me to return my motherboard for repair and also to send the i7 processor with it, so that's more bubble wrap and parcel tape.

I would sent them your i5 instead of i7 because if they conclude that the motherboard has damaged the cpu as well and decide to change it, your i7 is under warranty your i5 is not

 

[cookiemonster]

Hi krusha03, I see where you are coming from the only problem with that is I told them that the i7 didn't work in my motherboard mind I tried the i5 and it didn't work either so as you said I will send the i5.

 

[cookiemonster]

Hi after a run of bad luck my grand daughters system is up and running here it is:
Zalman Z3 Plus ATX/M-ATX Tower Case - Black
Intel Core i5 4690 3.50GHz Socket 1150 6MB L3 Cache Retail Boxed Processor
Cooler Master Hyper TX3 EVO 3 Heatpipes/1x92mm Fan CPU Air Cooler
Gigabyte Z97X-UD3H, Intel Z97, Socket 1150, Motherboard
Kingston HyperX Savage Red 8GB (2x4GB) DDR3 PC3-19200C11 2400MHz Dual Channel Kit
Asus R7250-1GD5 graphics card
Coolermaster VS-Series 550W Semi Modular 80+ Gold Power Supply
Liteon Ihas324 24x Dvd±rw (dual ±r)/ram Sata Drive
Windows 7 Home Premium w/SP1 64bit
Microsoft Wired Keyboard 600 Black - USB
Kensington Mouse-in-a-Box - optical - wired - USB - black
Xenta 2.1 Speaker System
a bit more costly than I intended but she is worth it.

regards and thanks to all for advice, help and great patience.

 

[krusha03]

Hi after a run of bad luck my grand daughters system is up and running here it is:
Zalman Z3 Plus ATX/M-ATX Tower Case - Black
Intel Core i5 4690 3.50GHz Socket 1150 6MB L3 Cache Retail Boxed Processor
Cooler Master Hyper TX3 EVO 3 Heatpipes/1x92mm Fan CPU Air Cooler
Gigabyte Z97X-UD3H, Intel Z97, Socket 1150, Motherboard
Kingston HyperX Savage Red 8GB (2x4GB) DDR3 PC3-19200C11 2400MHz Dual Channel Kit
Asus R7250-1GD5 graphics card
Coolermaster VS-Series 550W Semi Modular 80+ Gold Power Supply
Liteon Ihas324 24x Dvd±rw (dual ±r)/ram Sata Drive
Windows 7 Home Premium w/SP1 64bit
Microsoft Wired Keyboard 600 Black - USB
Kensington Mouse-in-a-Box - optical - wired - USB - black
Xenta 2.1 Speaker System
a bit more costly than I intended but she is worth it.

regards and thanks to all for advice, help and great patience.

Nice to hear that you finally solved everything. What happened with the cpu and motherboard that got damaged?

 

[cookiemonster]

Hi the CPU was okay and after the second failed motherboard I asked Scan that if they gave me a refund on the failed mobo that I would buy a more expensive one and they agreed.