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NewEgg RMA..

Discussion in 'General Hardware' started by reverze, May 18, 2009.

  1. reverze

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    When you send an RMA to NewEgg, they don't pay for the shipping of the item back correct?

    Has anyone been succesful to get them to pay for shipping the item back? I'm going to call them on the phone tm.. I got bad RAM and a Monitor, and i'm trying to do 1 or 2 day shipping back.. Not trying to pay for the shipping costs though.
  2. freaksavior

    freaksavior To infinity ... and beyond!

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    get on chat and bitch.
    reverze says thanks.
    Crunching for Team TPU
  3. reverze

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    Even better.. Was going to do a phone call @ 7AM ;)

    Was hoping they would give in..

    You've had luck though?
  4. LiNKiN

    LiNKiN Staff

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    If you paid for shipping originally and the items were defective, more than likely you can get that refunded. You will still have to pay out of your pocket to get it back to them though.
  5. freaksavior

    freaksavior To infinity ... and beyond!

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    yes, i just get on chat and complain.

    Like one day i bought a his 3870 for like 169 it dropped to 149 the next week so i got on chat and complaing and complainged till they gave me $20.

    i told them they can either pay the shipping, processes an rma, and i'll buy it again or you can just credit me $20

    they credited me $20
    Crunching for Team TPU
  6. reverze

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    Nice nice..

    See I mean I just spent $2000 on computer parts. When something breaks I don't want to spend another $100 to ship it out to them even if its not their fault. So they better cover the damn shipping so I can get this together by the end of next week!
  7. freaksavior

    freaksavior To infinity ... and beyond!

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    See, i buy a lot of stuff from them. Have a newegg cc and i better get service. there are plenty of online retailers you can buy from but i choose newegg.

    See say something like.
    Hey i just spend 2k on a computer here at newegg, i've had good luck with you guys but the monitor and the ram is dead. Im hoping you can work with me and pay the shipping back so i can get the replaced.

    if they complain then you say

    Since i spent 2k, i was hoping for a little help. i've spent plenty of $$ here and if you wont help me then thats fine, i'll return it all and buy from someone else that actually cares about the customers.

    Have a nice day ass hole.
    _jM says thanks.
    Crunching for Team TPU
  8. Paulieg

    Paulieg The Mad Moderator Staff Member

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    You really don't have to "bitch". Just ask nicely. When you get on chat, tell them that you are a loyal customer, and have to set up an RMA. Tell them that you'd appreciate a UPS shipping label for the RMA free of charge. They always are more than happy to do this. I've done it at least 5 times.
  9. freaksavior

    freaksavior To infinity ... and beyond!

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    my use of "bitching" is asking nice first. that doesn't work then complain. i almost never complaing right of the bat. it doesn't come off well. makes you look like a doosh
    Crunching for Team TPU
  10. reverze

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    Do they usually hook you up with good shipping?

    And you think I'll be ok just doing this over chat?

    I guess I will try over chat and if I don't have luck there I will give them a call..

    And yeah.. I always buy off NewEgg and have spent plenty of money on there.. I'd say $15,000 is enough to get free shipping for the first time i've ever had to RMA some stuff.. maybe second time
  11. dark2099

    dark2099

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    When they give you the shipping label for free it's UPS ground both ways. And I wouldn't be surprised if every time you asked they gave you everything for free for an RMA, just if you're foolish enough to do it on the website, they charge for everything.
  12. reverze

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    Ground?

    Wonder if I can squeeze 2 day out of them...

    Maybe i'll pull the "It's for my kids birthday on Friday and I need it done by then.. Can you upgrade the shipping too?"
  13. Paulieg

    Paulieg The Mad Moderator Staff Member

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    I've tried that. It's ground only. 2 day costs them twice as much.
  14. reverze

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    Damn. Guess i'll just hope they send a replacement from a warehouse that's close to me, not like out in CA.
  15. AsRock

    AsRock TPU addict

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    No need to bitch just let them know and say HEY any chance i'm not paying for postage ?. and it's been free every time. And RMA's are free IF it's not damage in the sense of scratches and such and is done though UPS for were i live and it's pre payed.

    And as seen as you live in the same state as me it should be the same :).
  16. freaksavior

    freaksavior To infinity ... and beyond!

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    i revised my answer ;)
    Crunching for Team TPU
  17. AsRock

    AsRock TPU addict

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    Well if he was on about any other company you likley have to bitch but after 6 years dealing with newegg i don't have a single complaint and always tried to make me as happy as possible.
  18. freaksavior

    freaksavior To infinity ... and beyond!

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    true. newegg is usually pretty good about this stuff. ;)
    Crunching for Team TPU
  19. a111087

    a111087

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    wow... paying for shipping is like paying for gas to get to the store.
    I've been talking to customers on the phone and i absolutely hate when some one calls in and starts to say some BS. then you realize that it will not stop until you give them something for free.
    that's why I hate to deal with people at work.
  20. reverze

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    Got to save money any way possible :D
  21. allen337

    allen337

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    I get ups shipping labels from them every RMA I dont even ask anymore they send them. As long as its under their 30 day return. ALLEN
  22. enaher

    enaher New Member

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    you know newegg great i got these sparkle 6600 for 20$ and the thing never worked and they just credited me the card plus the shipping on my credit card.
  23. reverze

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    RMA on the RAM and Monitor no problem. Sent me UPS Ground Shipping labels. Just ordered new RAM and the same monitor, and should be back in business by Wednesday!
  24. Icewind31 New Member

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    yea, anything under 20$ they don't bother
  25. enaher

    enaher New Member

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    Yeagh i love newegg:p

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