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NZXT. Official Support

Discussion in 'NZXT' started by Retell, Aug 11, 2011.

  1. ranviper

    ranviper

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    No prob man! Totally understandable. Them CES parties. Whew! Haha.
  2. ranviper

    ranviper

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    When can we expect the new LED fans? I'm looking to get some for my heatsink. =)
    Damn_Smooth says thanks.
  3. Retell

    Retell NZXT Rep

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    Sometime mid March. It's closer than it sounds :D
  4. ranviper

    ranviper

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    +1 for nzxt customer service. Had an issue, been resolved no problem, and quickly.
    Retell and brandonwh64 say thanks.
  5. CrAsHnBuRnXp

    CrAsHnBuRnXp

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    No its not. :(
  6. boomstik360

    boomstik360

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    NZXT is awesome. The side of my Vulcan came bent and they sent me 2 more lol.

    That being said I bought another NZXT case because of the awesome support;D 410 Elite!
    Retell says thanks.
  7. Chicken Patty

    Chicken Patty WCG Moderator Staff Member

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    The case in my systems specs is my first ever NZXT case and I love it. Haven't had to deal with customer support just yet, only one time that I bought their premium sleeved cables and they were very friendly and professional. NZXT is always a choice when purchasing something. :toast:
    Crunching for Team TPU
  8. CrAsHnBuRnXp

    CrAsHnBuRnXp

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    You know, come to think of it, I had an NZXT case about 6 or 7 years ago that was a mid tower but I dont remember what the name of it was. Was like an NZXT samurai or ninja or something like that. Awesome case.
  9. Sir B. Fannybottom

    Sir B. Fannybottom

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    Yesterday was my first day dealing with NZXT support, it was awesome! I was looking for some HDD rails for a discontinued case and they sent em to me for free! With support like this I'm gunna buy NZXT a lot more often :)
  10. ranviper

    ranviper

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    Hey NZXT and/or Rob. I don't wanna seem like I am taking advantage of you guys, but I just discovered the audio jack in the front of my LEXA S only partially works. Basically, regardless of what headset I plug into it, sound only comes out of the left earphone.

    I am going to double check the drivers for REALTEK HD audio again and get back to you.
  11. boomstik360

    boomstik360

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    I had the older black version, the Alpha w/ window. I liked that a lot, too. Shoot that was back when the Crysis beta multi-player came out! Good times!

    Edit: I love my Tempest 410 Elite. Thanks NZXT. Cable management is superb, much better than expected!


    [​IMG]
    Retell and Chicken Patty say thanks.
  12. ranviper

    ranviper

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    +10 for customer service. Had a wobbly case fan and bum audio jack in my Lexa S. The replaced both, with 2 parts instead of 1! I am officially an nzxt customer for life. Thanks Rob!
    Retell says thanks.
  13. Chicken Patty

    Chicken Patty WCG Moderator Staff Member

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    ^^^^Now that's good customer service. :toast:
    Retell says thanks.
    Crunching for Team TPU
  14. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Retell > I have a question. Can I purchase the temptest elite sidepanel from NZXT direct?
    Crunching for Team TPU
  15. Retell

    Retell NZXT Rep

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    Hey Brandon, do you mean the Tempest Evo? I think we still have some.
  16. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Nope, I mean that I will be buying the non elite version today sometime but later on if I wanted to get the ELITE versions side panel (The one with the window as shown below) could I order the side panel from NZXT directly?

    talking about the 410 not the 210

    [​IMG]

    *Edit*

    This is what the 410 NON elite comes with

    [​IMG]
    Crunching for Team TPU
  17. Retell

    Retell NZXT Rep

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    Ohh, yes. You can purchase the window from us in the future. :)
    brandonwh64 says thanks.
  18. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    *HUGS RETELL WITH ALL HIS MIGHT!!*

    Then today! I will order a Temptest 410 NON ELITE!!! You have made my day!
    Crunching for Team TPU
  19. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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  20. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Ok case arrived today and it was very nice! The only issue I had was the power button.

    This is what the issue was. It seems to have a big pit in the silicon between the solder point and the copper leads. As you see from the second picture I simply soldered both together and it works fine now.

    I thought about RMA but it would have taken at least a week or so to get the new front panel/panel connector board to replace this one

    [​IMG]
    [​IMG]
    Crunching for Team TPU
  21. satyajit

    satyajit New Member

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    Hi Retell,

    I just bought a NZXT Lexa S case for my new build. I really like it and it's an Awesome case.
    But I ran through a problem and I need some help. The microphone jack on the front panel stopped working. e-Sata port, USB ports, headphone jack all are working properly but microphone port on front panel is not working. When I insert the microphone jack it still shows unplugged. I checked with the connection on MB and it's fine. Back panel is also working fine. Also after lot of trying it didn't work, but what I noticed was that the microphone is detected for a second or two till I am holding it in a certain position by slightly pushing it forward from side but as soon as I leave it it shows unplugged. So I guess it's problem with faulty front panel microphone jack circuit. Any idea if and from where I can get a new circuit board for front panel ??

    Thanks.
  22. ranviper

    ranviper

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    I ran into a similar problem with my Lexa S. My front panel headphone jack wasnt working. They sent me a new jack and a new front panel. Love NZXT.
    satyajit says thanks.
  23. satyajit

    satyajit New Member

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    Wow ! Where did you inform them about the problem ?
  24. ranviper

    ranviper

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    Here in fact. Talked with Retell. He's a pretty busy dude, and I get the idea their company doesn't have enough people for the rate they are growing. That's good and bad I suppose. Either way, right or wrong, just shoot retell and email and he should be back to ya in a day or so.
    satyajit says thanks.
  25. satyajit

    satyajit New Member

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    Thanks Man !!! :D I messaged him.

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