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NZXT. Official Support

Discussion in 'NZXT' started by Retell, Aug 11, 2011.

  1. xD3aDPooLx

    xD3aDPooLx NZXT Rep

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    Empkody,

    The US number is the only one to call. The phones are always on the reach us at any time. What I am guessing is taken place, is you're trying to reach us after hours. We are open 9-5 M-F PST.

    Now on to your problem, How are the cables wired up to the motherboard? I am talking about the 4 2 pin female wires.
  2. empkody New Member

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    well i called from 9 am today 10 am 11am and 12am as i could for being here at work

    and we assembled everything last night so couldn't get through last night so youd have to give me a few more hrs to get home and check

    at this [point in time all i can tell you is its a phantom nzxt case phan-003rd-r

    and the mother board is a asus maximius vi formula
  3. xD3aDPooLx

    xD3aDPooLx NZXT Rep

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    Where are you located at and what number are you calling?
  4. empkody New Member

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    k i retract that statement bout the time sorry guess i was a lil bull headed bout it jus realized the time differential im in ohio so my mistake
  5. kikva New Member

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    Problem solved...
    Last edited: Jun 28, 2014
  6. BetterWBacon627 New Member

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    I've been trying to find out if the Kraken G10 bracket will work with my Sapphire 7970 Dual-X 3gb OC GPU's? I see that is says that some 7970's require a shim to work correctly. Would this be the case or can the just be installed normally?
  7. BetterWBacon627 New Member

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    Sweet....this forum is jst as helpful as emailing NZXT directly...which is no use at all. I want to buy your product but am looking for info, is that so hard?
  8. guerkchen New Member

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    Well is that sapphire 7970 a custom pcb or a reference layout?
  9. BetterWBacon627 New Member

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    From what info i can find Sapphire's Dual-X card is a reference PCB with the addition of the missing VRM components....
  10. xD3aDPooLx

    xD3aDPooLx NZXT Rep

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    Hey Better and everyone else,

    There is a compatibility checker built into NZXT's website that is a collaboration with PC Part Picker. It can and will answer about 95% of your questions.

    But Yes that Sapphire 7970 will work.
  11. BetterWBacon627 New Member

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    Thank you for the response! For this particular card the part picker just gave me a general "Check, the Sapphire Radeon 7970......will work" but doesn't list weither I'll need the shim for proper contact. So to clarify, will I need the shim?
  12. xD3aDPooLx

    xD3aDPooLx NZXT Rep

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  13. BetterWBacon627 New Member

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    Actually I already have them on the way from frozen and my second bracket is arriving today. I'll be installing the coolers on my cards this weekend so I'll update on if I actually need them or not...
  14. Nabarun

    Nabarun

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    My very new NZXT RGB Hue Controller has stopped working. It's not lighting up. I have tested with a different PSU as well. Do I call the retailer or contact NZXT? I'm in Kolkata, India.
  15. xD3aDPooLx

    xD3aDPooLx NZXT Rep

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    Contact the retailer if its under 14 days. They should replace it. If not submit a ticket on the NZXT support site.
    Nabarun says thanks.
  16. Nabarun

    Nabarun

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    It's been more than 14 days, so I have submitted a ticket. (Ticket ID #NPA-153-48626)
  17. Snufkin

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    Could i get a mention of some compatible all-in-one water coolers for the NZXT Source 220 please? I use an ATX mobo so not sure how much space need for these things.
  18. BetterWBacon627 New Member

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    20140712_183138.jpg Update: shims ARE needed for Sapphire 7970 3gb Dual-X....and they look awesome!
  19. guerkchen New Member

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    Pretty nice one ^^
  20. BetterWBacon627 New Member

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    Thank you! Now for overclocking!!

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