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PowerPoint file crashes PowerPoint upon opening

Discussion in 'General Software' started by techbuzz, May 23, 2012.

  1. techbuzz

    techbuzz

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    I have a very perplexing situation on my hands. :banghead:

    I have 2 PowerPoint files that crash PowerPoint when attempting to open them. The problem is that this is only happening on some computers. All the machines I have attempted to open the files on are running Windows 7 and have Office 2010 installed. The computers also have Office 2010 SP1 install so I have ruled that out as an issue as well.

    Any ideas?
     
  2. micropage7

    micropage7

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    corrupt file?
    or if it could opened try to save it in ppt format than pptx
     
  3. techbuzz

    techbuzz

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    I just tried saving the file as a PPT and I'm still getting the same results. Is it possible that the files are corrupted and they can be opened on some computers? I haven't heard of something like this happening before.
     
  4. erixx

    erixx

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    look into Event Viewer to get an idea
    and also look into Reliability Index and those tools

    Thats what I would do!

    Could also be some bad code that makes only certain machines crash (different RAM, processor, chipset... ) You will need to somehow 'clean' the files of bad code, if this helps.
     
  5. DRDNA

    DRDNA

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    Create or use a different account on the PC to be sure it is not your user profile causing it.
     
  6. techbuzz

    techbuzz

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    I created a new account and the problem persisted.
     
  7. techbuzz

    techbuzz

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    What should I be looking for in the Event Viewer and the Reliability Index?
     
  8. DRDNA

    DRDNA

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    I am thinking there may not be much hope for the file...Try recent version on that ppd file and see if you can restore it to an earlier date....maybe to Powerpoint too if that didn't work.
    have you ever been able to open the file?
    I just reread the thread...I would run repair on the office install. You will need to point to the original install location in order to do so or have the disk.
     
  9. erixx

    erixx

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    Ok. Look for interesting info, like when thing went wrong and what other things happend the same day...

    In Activity Center, there is a "Maintenence" tab, look closely: it is all there

    Example: your problems started at a date that you also instaled something (and forgot it)... can help to trace problems...
     
  10. 95Viper

    95Viper

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    στο άλφα έως ωμέγα
    Firstly, I am not that familiar with Powerpoint.
    I have only messed it with a few times.

    Try this... Use one of these, or all of these, to open the file and see if they will run and save it:
    Kingsoft Office Suite Free 2012
    Lotus Symphony 3.0.1
    LibreOffice
    Apache OpenOffice 3.4.0

    Some other info that may be of use:
    The PowerPoint FAQ - PowerPoint Help
    PowerPoint won't open my older PowerPoint presentations
    PowerPoint crashes while opening certain presentations
    If the file is password protected... Remove password from a password-protected PowerPoint file
    Recovering a corrupt presentation

    Goodluck
    :)
     
  11. Chevalr1c

    Chevalr1c

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    I have had Office 2010 CTD too when opening files via the file manager. Either using LibreOffice or opening MS Office first (using contrl+o afterwards) usually works.
     
    Crunching for Team TPU
  12. jaydeee

    jaydeee New Member

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    since this happens in some of the computers only, suggest that you open the file on working computer and copy everything and paste to a new powerpoint file.
    most of the time it works to me. :)
     

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