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Printer wont install XP

Discussion in 'General Hardware' started by ckydmk, Jul 6, 2010.

  1. ckydmk New Member

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    So Im trying to install an HP printer on a new computer with XP and the driver software is not recognizing it. XP does when using the add hardware way, but it has the yellow ? beside it. When I click on it, it says it is working properly although when I check in the printers menu, it doesnt show up. I dl'd the latest drivers, but maybe I should try a different OS version. any thoughts?
  2. IINexusII

    IINexusII

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    yes you should try windows 7 :p
  3. ckydmk New Member

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    I run 7, the computer in question is my dads work computer, he doesnt want 7 because of the bad taste Vista left.
  4. zithe

    zithe

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    Have you tried different ports? Does it work on other PCs? Did you uninstall old drivers/are there other printer drivers on there that could be causing problems?

    I can't think of many other ideas atm lol
    95Viper says thanks.
  5. 95Viper

    95Viper

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    What printer model and type of connection?
    What file did you try (like, where did you get it)?

    Edit:
    @zithe> you change your avatar... sorry, I type slow; great minds think alike...scary thought, huh?:)
    Last edited: Jul 6, 2010
    zithe says thanks.
  6. ckydmk New Member

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    Hp photosmart 1215, and it did work on another computer. I got the driver from the the hp site
  7. 95Viper

    95Viper

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    Well, whatever connection, check bios make sure usb or parallel ports are set up correctly.
    Check device manager, that the drivers and ports are good.

    Un-install all printer drivers and software for that printer, run ccleaner(junk scan and registry scan).

    Re-boot, install software and drivers, re-boot then plug in printer(if using usb) or plug in printer then boot(if using parallel port).

    Info from manual: "There may be a conflict with your virus protection program. There may be a conflict with another software program. There may be a conflict with a peripheral device connected to the printer."

    Try turning off anti-virus while you install.

    hp photosmart 1215/1218 color printer user’s guide
    hp photosmart 1215/1115 color printer basic users guide
    'Device Setup Failed to Complete' Message Displays during Software Installation in Windows XP
    'Unknown Device' Message Displays during Software Installation in Windows XP
    Setting up and Connecting the Printer
    HP Photosmart Printer Software and Driver (32 bit only; per HP's website, they do not support 64 bit windows os with this printer)

    Sorry, I couldn't be of more help, if I think of anything or find any more info... I will post it.
    Goodluck.:)
    Last edited: Jul 7, 2010

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