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printer won't work on network but will over usb

Discussion in 'General Hardware' started by macscottsman88, Oct 3, 2007.

  1. macscottsman88 New Member

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    today at work a customer called in about a printer. The printer wouldn't print when he connected to it though a wireless/wired network but it would print fine though a usb cable. I didn't have time to look into it so i just told him to bring it back but i was wondering if any of you have encountered this problem.
     
  2. von kain New Member

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    ok tell as the printer brand,type the os and then if your costumer does have wifi on others computers yeah it happend before
     
  3. macscottsman88 New Member

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    it is an hp im not sure what model they have windows vista home premium and im not sure about the wifi on the other computers but the one they got from us is wired into the router
     
  4. Polaris573

    Polaris573 Senior Moderator

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    Does the printer have a network port or was he trying to share it over windows?
     
  5. macscottsman88 New Member

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    network port + built in wireless
     
  6. von kain New Member

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    simple action for this is


    start->printers and faxes-> select your printer which you want to share left click-> sharing -> share this printer (change the name if you like) apply

    if this haves already been done then it might be another problem
     
  7. ktr

    ktr

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    his printer has a built-in print server.

    What you need to know what ip is being give to the printer. Perhaps you can print a status sheet from the printer.

    Then Go to printers in control panel

    add a new printer

    local printer attached, uncheck automatically detect and install PnP printer

    create a new port, select standard tcp/ip port

    a new window should open and enter the ip there where it says printer name or IP address (port name then should be also be filled as you go)

    and pretty much follow the rest of the steps, you will need to install the printer drivers.


    These steps is the easy, but not the right way.

    The right way is to use the network option on the initial screw and search for the printer server...but that can be tricky to configure.
     
    Last edited: Oct 3, 2007

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