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Problem with XSPC Razer HD7970 water block New Edition

Discussion in 'Overclocking & Cooling' started by SonDa5, Feb 22, 2013.

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  1. SonDa5

    SonDa5

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  2. HammerON

    HammerON The Watchful Moderator Staff Member

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    That is too bad about Performance PCS:(
    I have been using them for years and have had no difficulties. However I have not had a situation like yours arise either...
    I was actually looking at these blocks last night and had three in my cart at FrozenCPU...
     
    Last edited: Feb 22, 2013
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  3. SaiZo

    SaiZo

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    Those small "circles" looks like the workings of a milling machine. Not 100% on it, but I have used a milling machine earlier in my life, and they are more or less identical..
     
  4. SonDa5

    SonDa5

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    Shouldn't they be cleaned up before being fit for proper flat surface contact?
     
  5. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Its not PCS is not the issue, its XSPC for the bad quality control
     
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  6. ChaoticG8R

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    I don't understand the point of this thread? Make us go to another forum and bitch because you the block you received isn't up to par? And how is Performance PCS at fault?
     
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  7. erocker

    erocker Super Moderator Staff Member

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    I see the circle milling marks on the photo that PerformancePCS provides. Looks like you got what you paid for. This is something that should be taken up with XSPC, not the retailer. Perhaps they should offer you an exchange or refund with you flipping for postage and restocking fee.
     
  8. SonDa5

    SonDa5

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    The photos are on the other forum and they are there for those that consider buying the block. I haven't seen any photos like the ones that I have posted.


    Performance PCS is at fault for not offering me a quick solution to my problem.

    1. First they said we need photos.
    2. After I sent photos they said that XSPC was celebrating CHinese New year holiday and I would have to be patient to wait to get any help from them.
    3. They still haven't offered me any help that I have asked them in emails I have sent them.
     
  9. cadaveca

    cadaveca My name is Dave

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    When you buy a faulty product, you return it to the place you bought it, no?


    Milling marks are fine, but the missing 4th GPU mount....that's odd.:roll: That totally makes the thread worthwhile.


    Why only three?
     
  10. SonDa5

    SonDa5

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    I carefully looked at the photo of the block at XSPC and I don't see the circles on the ram or gpu die area. My block has the circle imprints on the ram and die area part of the block.

    Also in my photos you can see rough small jagged copper burs at a few edges of the ram surfaces near the edges.


    The photos at OCN can be enlarged to full resoultion and you can see greater detail.


    I have taken this matter up with XSPC and Performance PCS and no customer solution has been offered.

    I asked if they could email me a prepaid shipping label to send back and get a full refund and PPCS said they will not do that because they will lose money. PPCS will not do anything till a representative of XSPC looks at photos and makes a decision so that PPCS doesn't lose money on the item.


    XSPC rep did look at the photos and states the build quality is fine which I don't agree with.


    Milling marks are fine on the surface areas of the ram and gpu die where contact is made?

    What about the rough copper metal burs on the edges of the ram heat sink area? Is that fine?



    XSPC responded to the design of using 3 out of four and according to XSPC they have a few video card blocks that use only 3 of 4 and work well. :D

    I didn't notice the 3 out of 4 retention screw spots till after I got the block. To me there should be 4 around the die so that nice even pressure can be set between the PCB/DIE and surface of the block.

    XSPC didn't respond to my question about the material used on the VRM part of the block. I'm not sure what it is but it doesn't feel like aluminum and it feels more like plastic. **** Update XSPC responded to my question and told me that vrm block areas are aluminum. (They don't feel like it. Must be all paint on it)



    It becomes PPCS issue when they let XSPC dictate the customer service resolution in order so that they can be reimbursed any lost money due to the problem block.
     
    Last edited: Feb 23, 2013
  11. SonDa5

    SonDa5

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    I'm disappointed with the problem as well. I bought stuff from them on and off over the last few years without any problems like this.

    I'm still having problems fixing this problem.

    I asked for a partial refund and keep as is or for them to pay for shipping to send the block back to their shop and give me a full refund. PPCS will not give any type of refund unless they are reimbursed from the factory an after getting XSPC to approve a 10% off discount (which isn't enough) I asked for 20% and they will not budge and they will not pay to ship the problem block back to the shop and offer me full refund.

    You would think that after buying about $700 worth of water cooling equipment in the last few weeks from their shop and asking for some help with 1 item they would help me out but they are stone cold on customer service.

    I don't recommend their shop.
     
  12. Kaynar

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    I have heard from over forums that XSPC 7970 waterblock is terrible because the VRM is not cooled as it should. In fact a guy named Stern or smthing like that did a review or waterblocks for 7970 and all the models where about 3c apart in performance while the XSPC block is last with more than 5c.

    EDIT: On this review youcan see the inside of the waterblock as it has been opened by the reviewer. It is obvious that there is no water going to the VRM section.
    http://www.eteknix.com/xspc-razor-7970-water-block-detailed/

    and quoting the review "Mainly made out of copper, the portion covering the VRM is milled out of aluminium while the top is made out of CNC-cut stainless steel."

    I cant seem to find the review that I mentioned but this one is available and can be trusted: http://forums.bit-tech.net/showthread.php?t=230772
     
    Last edited: Feb 25, 2013
  13. SonDa5

    SonDa5

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    That is the first version of the block. The new version which I ordered is supposed to have better fin design directly over the GPU to help cool the GPU die better. VRM cooling is the same.


    This block has some unique things about it that I like. I have a few reasons to have chosen this block but I find the mill work and the burs on the finish unacceptable for a new condition retail ready block.


    I think the 3 out of 4 gpu die mount design is not good and I didn't notice that when I ordered it. The older version has better 4 mount around GPU die design.
     
  14. Kaynar

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    I didnt know there is a newer version for this block... :|
     
  15. erocker

    erocker Super Moderator Staff Member

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    Wait, there's only three mounting holes around the GPU area?!

    Pictures?
     
  16. Kaynar

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    Last edited: Feb 25, 2013
  17. SonDa5

    SonDa5

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    There is photos at the link at the start of the thread. 3 out of 4 seem like bowing of PCB or block could cause poor contact on die. Very poor choice in the design but I didn't catch that before I ordered it.

    I am more bothered about the burs and mill marks on the block's contact surface areas.
     
  18. jaggerwild

    jaggerwild

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    So basically your here in hope of XSPC will see your dribbling on this forum and quiet you down by giving tons of free stuff?
    Cause had you done your home work Before Buying It, you wouldnt be here........
    Oh and now TPU has vailidated it, by allowing you to post your dribble. Great job they will be here any minute begging for your forgivness.
    Suck it up debur the block your self, all water blocks have swirl marks on them from the CNC machine.
     
  19. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    DAMN!

    [​IMG]
     
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  20. SonDa5

    SonDa5

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    If you had this problem you would not be happy about it. This is a community right? I'm sharing good information.


    The mill marks are not swirl marks. Burs are unacceptable.

    I have no problem in busting out PPCS or XSPC on this.

    I don't want free stuff. I want a fair deal.
     
  21. ChaoticG8R

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    What do you think a fair deal is? You should get free blocks because you don't like the one you purchased?

    Maybe I'm still confused, but I believe that PPCS has a pretty detailed and posted refund process/policy. They refused this policy to you? Or do you want some service outside of this policy? I feel like most of your complaints resonate from your inability to read, and the fact that you are still persisting this issue even though you are now getting special treatment from PPCs per the overclock.net forums just reminds me how childish all of your complaints truly are. You get no sympathy here.

    ***I wish we could petition to lock/delete this thread as it really is a waste of everyone's time.***
     
    Last edited: Feb 26, 2013
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  22. SonDa5

    SonDa5

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    G8R not sure where you are getting the idea that I am asking for a free block. Chill out.
     
  23. ChaoticG8R

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    You are asking for free money and discounts. Sorry that if I over exaggerated a bit to emphasize the point.
     
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  24. james888

    james888

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    They got to be trolls. You have not once asked for a free block. You have asked for a refund and return. Not free money or any discounts.

    The offer they have givin you seems no worse than what you get from any other company. It may or may not be good but it is the status quo. Their handling of this may not of been the best lying about chinese new year and such. The only way I feel they should have to lose money is if it was their fault the block was the way it was. I do feel xspc should offer more than 10%, they should pay the shipping back in my opinion. That 10% back should just about cover shipping back. For an RMA you would get a refund back. Then just don't buy anything xspc again.

    Might as well just accept the offer.
     
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  25. ChaoticG8R

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    Not sure why you think anyone was lying, other then the OP.
    PPCS policy states: "Performance PC's warranties all products for 30 days from order date. Please note: Due to the high cost of shipping defective parts back and forth Performance PC's has set up direct returns to the manufacture for the majority of the parts we get from US suppliers. We will assist in any manner setting up or helping with any RMA but understand we will have most be sent back direct to them. This will not impact at all the speed you get a replacement or credit."
    Hence why they said they would have to wait for XSPC to respond.

    PPCS policy also states: "The customer is solely responsible for shipping any returned product to Performance PC's, Inc., including any shipping charges. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Performance PC's, Inc. Return Procedure will be breached and Performance PC's, Inc. will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Performance PC's, Inc. will not refund to the customer the original shipping charges. In addition, Performance PC's, Inc. will assess a 20% restocking fee against the customer's account on all returns for refund."

    So him requesting for a FULL REFUND AND RETURN SHIPPING, is actually him requesting for free money/discounts. Sorry that the relationship is not linear enough for you to understand.

    ****Only reason I am commenting so much is the OP needs to direct his frustration with the manufacturer, not the retailer. And the extent that he is blaming the retailer is beyond called for.****
     
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