1. Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

PSU comes back from the dead. Advice?

Discussion in 'General Hardware' started by PrudentPrincess, Jul 13, 2008.

  1. PrudentPrincess

    PrudentPrincess New Member

    Joined:
    Jun 28, 2007
    Messages:
    669 (0.26/day)
    Thanks Received:
    53
    Location:
    Eugene
    Well, I got a new PSU in the mail, plugged in all of my cables, turned it on and it started smoking out of the molex connector (my PSU is modular). Not like a puff of smoke but a steady stream for about 10-20sec. I was a little freaked out. But being the dumbass that I am I plugged everything back in (except to that molex connector) and it looks like its running fine. Am I risking a lot here? It seems like it just shorted out that specific connector not the entire system, not like that makes me feel anybetter. I need advice please. (I should have gotten a pic, dammit)
    -Prude
    (PS I didn't post the PSU model because its irrelevant and I don't want comments like "That PSU is crap" etc. Its a generic full-sized ATX 720W modular power supply.)
    (PSS I'm using it right now and I'm gonna run PRIME95 for about 5 hours)
  2. p_o_s_pc

    p_o_s_pc F@H&WCG addict

    Joined:
    May 2, 2007
    Messages:
    13,009 (4.86/day)
    Thanks Received:
    2,183
    Location:
    Newark ohio
    get it out. something isn't right with it your risking your rig and maybe even a fire
    Crunching for Team TPU
  3. Ketxxx

    Ketxxx Heedless Psychic

    Joined:
    Mar 4, 2006
    Messages:
    11,510 (3.72/day)
    Thanks Received:
    570
    Location:
    Kingdom of gods
    Ditto.
  4. Darknova

    Darknova

    Joined:
    Nov 8, 2006
    Messages:
    5,037 (1.77/day)
    Thanks Received:
    535
    Location:
    Manchester, United Kingdom
    What he said ^

    I've got a PSU that's started making a high-pitched noise, and I've taken it out awaiting an RMA on it now. I'm not risking the rest of my PC on the off-chance it might be ok.

    Replacing a PSU may be a hassle, but imagine replacing your entire PC?
  5. Ketxxx

    Ketxxx Heedless Psychic

    Joined:
    Mar 4, 2006
    Messages:
    11,510 (3.72/day)
    Thanks Received:
    570
    Location:
    Kingdom of gods
    A high pitch noise just means a capacitor is on its way out. pop the hood off the PSU an ull likely be able to immediately identify the dodgy cap, jus unsolder it an put a new one in. Much quicker than waiting for an RMA ;)
  6. Darknova

    Darknova

    Joined:
    Nov 8, 2006
    Messages:
    5,037 (1.77/day)
    Thanks Received:
    535
    Location:
    Manchester, United Kingdom
    As great as my soldering skills are, I'd much much much rather go through RMA. If it was a £40 PSU I might do it, but it was £100 :p
  7. Ketxxx

    Ketxxx Heedless Psychic

    Joined:
    Mar 4, 2006
    Messages:
    11,510 (3.72/day)
    Thanks Received:
    570
    Location:
    Kingdom of gods
    Put it down to me being impatient then :p Well not just that.. I'd much rather know the PSU has been fixed properly, only way for that is if I do it myself. Untrusting? Maybe.. but the only good RMA experiences I have are with memory, HDDs and graphics. Anything else what I have got back has been worse than what I sent in for RMA.
  8. Darknova

    Darknova

    Joined:
    Nov 8, 2006
    Messages:
    5,037 (1.77/day)
    Thanks Received:
    535
    Location:
    Manchester, United Kingdom
    It's Tagan though mate, and trust me, I'm really impatient, I cant use my 4870 with my current PSU :(
  9. PrudentPrincess

    PrudentPrincess New Member

    Joined:
    Jun 28, 2007
    Messages:
    669 (0.26/day)
    Thanks Received:
    53
    Location:
    Eugene
    Hey guys I just emailed Newegg and told them the whole story and I hope they take pity on me, it really wasn't my fault. I don't feel like typing this up more fluently or explaining it much more because I'm using my old laptop and I'm quite distressed ATM.
    This is the email I sent them.
  10. Ketxxx

    Ketxxx Heedless Psychic

    Joined:
    Mar 4, 2006
    Messages:
    11,510 (3.72/day)
    Thanks Received:
    570
    Location:
    Kingdom of gods
    Erm.. you would be lucky if they RMA it tbh with the warrenty seal broken. GL.
  11. p_o_s_pc

    p_o_s_pc F@H&WCG addict

    Joined:
    May 2, 2007
    Messages:
    13,009 (4.86/day)
    Thanks Received:
    2,183
    Location:
    Newark ohio
    +1

    now would you tell us what kind of PSU it is?
    Crunching for Team TPU
  12. imperialreign

    imperialreign New Member

    Joined:
    Jul 19, 2007
    Messages:
    7,043 (2.71/day)
    Thanks Received:
    909
    Location:
    Sector ZZ₉ Plural Z Alpha
    TBH - many a time it's better to just call the egg directly instead of going through their email routes;

    breaking the warranty seal typically isn't a good thing, but it's better to mention it before hand than have them deny an RMA once they recieve the unit; if they know about it in advance, and the unit is new (like you just got it within a day or two), they're typically very helpful.
  13. PrudentPrincess

    PrudentPrincess New Member

    Joined:
    Jun 28, 2007
    Messages:
    669 (0.26/day)
    Thanks Received:
    53
    Location:
    Eugene
    Thanks. I've been a customer with them for a while, I'm sure they'll understand. It really wasn't my fault, I just didn't want it to catch on fire. I've been working on computers for about five years now and have never seen that much smoke. :laugh:

  14. p_o_s_pc

    p_o_s_pc F@H&WCG addict

    Joined:
    May 2, 2007
    Messages:
    13,009 (4.86/day)
    Thanks Received:
    2,183
    Location:
    Newark ohio
    well i just wanted to know what it was but ok... Good luck with getting that RMA


    i looked on the egg i think it is the OCZ
    Crunching for Team TPU
  15. PrudentPrincess

    PrudentPrincess New Member

    Joined:
    Jun 28, 2007
    Messages:
    669 (0.26/day)
    Thanks Received:
    53
    Location:
    Eugene
    I just talked to them and they're accepting it! Justice has been served!
    Now I feel like I should buy more OCZ products...time for some memory!
  16. PrudentPrincess

    PrudentPrincess New Member

    Joined:
    Jun 28, 2007
    Messages:
    669 (0.26/day)
    Thanks Received:
    53
    Location:
    Eugene
  17. WhiteLotus

    WhiteLotus

    Joined:
    Jul 30, 2007
    Messages:
    6,532 (2.53/day)
    Thanks Received:
    847
    good customer services win over product in most cases!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guest)

Share This Page