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[Solved] Got access to Skyrim Interactive Map, but I still can't access it!

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(It's the first time I used primagames.com, so it might be I did something stupid :D)

So I just received my Skyrim Collector's Edition: Prima Official Game Guide, and with it you get access to some exclusive online interactive world map (which is one of the main reasons I bought the guide).

So I logged in to www.primagames.com/SkyrimMaps as per instructions, connected through facebook account, clicked my username, entered the access code..

Under my profile/purchases it says:
Elder Scrolls V: Skyrim - Jumbo Map Pack
Unlocked on 01/06/12
So all must be good.

When I try to access I get instructions to click on a link saying:

If you have purchased access to The Elder Scrolls V: Skyrim Jumbo Map Pack, please click here to access your pack!

When I do so, I get:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

:confused:
Does this mean their servers are down and I should just wait patiently? Or did I miss out something? I tried both on FF and IE.. Been trying intermittently for more than an hour now..
 
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mines working so idk?

this is the link mine gives for the map:
http://www.primagames.com/f/162

using chrome

That's the same link I get myself, yet mine is still not working and getting the same error :(

I was thinking perhaps it's a firewall/antivirus problem? So I disabled Malwarebytes just to be on the safe side. Still no go. I don't think it requires disabling Microsoft Security Essentials as well..

Are there any browser settings which could interfere with this?

I haven't got Chrome installed here but I have tried FF v.8 and IE 9

__________________________________


Quick question, I tried while on Steam Library with Skyrim selected, and I clicked on 'guide' on the right...

And I got "sorry this item is not available for your region"...

Does this have anything to do with the Prima Guide? Well I've got the Prima Guide hard-bound next to me on the desk (just received it for $36.50)... I just want to access the interactive map :(
 
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yeah that's just a digital guide anyway. it may give additional access to maps but not solve your error. it's $27usd
 
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I don't really need the guide, I have the book.
Just wondering on how to access the interactive map though.. It still won't let me. I've shut down and restarted the pc... still nothing.
 
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try chrome just to see, i know it sucks but it'll at least maybe narrow the issue
 
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try chrome just to see, i know it sucks but it'll at least maybe narrow the issue

Just tried it on Chrome, and didn't work either.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, feedback@primagames.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

I sent them an email about it.
 
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yeah that's very odd. do you have any other computer to try it from?

hopefully they will get back with something helpful :)
 
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I tried on the laptop. No go either.

In the meantime I received an email from PrimaGames:

We apologize for the inconvenience. It should work now.
Prima support

I emailed them back that it was still not working... :ohwell:
 
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Server took an arrow to the knee. Tech support is currently summoning a Dovakin to assist you. We will contact you by Mondas morning via courier.
 
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Update:

They fixed it for me.

You see, when I couldn't access the map when logging in through facebook I had created another account and tried registering the map through that other account. Obviously it didn't work because the access code was already tied through the fb account.

Well, they 'moved' the map to the new account I had created later, and now it works :)
 
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