scan and Aria are the only ones who dont refund Postage bastards!
I actually got a refund....after a year n a bit - Aparently - SCAN have a lot of reps at Bit-tech forums (UK based tech forum aka CustomPc) and they done some sort of 'best of 2010' thing and SCAN came out top for returns. So i made a big fuss about it - I still have no idea how the came tops -apprently people say SCAN has the best returns department - But I know more then a handful of people that have very very bad experiences with their returns department (me included) so after a long rant which pretty much ended with "I refuse to do business with SCAN" the returns dept manager inboxed me and tried to resolve the matter.
I was told to send a copy of the reciept to their returns department - sent it once = not recieved - sent it by recorded mail = not recieved, then i was asked to email a member of staff with a copy of the reciept = recieved no email from me - I was asked again to email a copy of the reciept to another douche at the returns department - I did = email not recieved. I was promised a refund. over the phone, while my RMA was in status i was on the phone to them like 3 times a week asking what the fuck was going on.
I never knew the emails wasnt recieved until he said he would have a look at it and then told me they got nothing on their systems - and I told him i still have all the emails i sent to SCAN in my inbox if he wanted me to forward them as proof ---- I think Michael.W@SCAN deserves a special mention here as he was dealing with my RMA claim and also my refund. DONT MAKE PROMISES YOU CANT FUCKING KEEP!
anyway long story short - after i had a rant on the bit-tech forums and how Bit-tech and SCAN are sucking each others dicks (i didnt say the dick part but a lot of people were - how else could SCAN have come first in so many categories???) Manager saw my rant and had a look into my problem and refunded me £23.
now if it was under £10 for returns - I couldnt give a fuck about £10 but since it was £23 - thats some serious money dawg! thats like...almost 3 or 4hrs work!!
Even though the issue has finally resolved over a year later I still wont do business with SCAN. resolved or not - its dragged on too long and given me too much fucking agro.
Fool me once, shame on you; fool me twice, shame on me.
Just because their one of the biggest names in techsales aparently it gives their staff the right to treat customers like a bunch of halfwit morons --- I really hope Michael.W got the boot.
and i cant find the original bios anywhere online - even the ones on TPU arent the right ones - so Im gonna go chat to some Novatech peeps n see if i can return this n get another sent out.....
