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Thumbs up to Thermalright Cooling customer support

Joined
Mar 8, 2009
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System Name Primary Rig
Processor e8500 Q822A549 4.5ghz AIR
Motherboard Foxconn Mars P35
Cooling TRUE
Memory 2 x2GB Patriot Viper 1066 5-5-5-12 @ 1.8v
Video Card(s) Sapphire 5870 Unlocked
Storage 300gb Velociraptor
Display(s) Dell 24" Ultrasharp
Case Coolermaster CM690
Power Supply PC Power & Cooling 750w Quad Silencer
Software Windows 7 Ultimate x86
Not sure which forum this belongs in so here goes:

Bought a Thermalright Silver Arrow SB-E Extreme high end air cooler, one of the few air coolers capable of handling an overclocked Devil's Canyon i7-4790k.

Was missing an Intel backplate nylon washer.

Emailed Thermalright customer support, and within the space of a few days received 2 replacement washers in the mail.

Kudos to Thermalright for doing the right thing and great customer support :clap:
 
Joined
May 13, 2010
Messages
5,703 (1.12/day)
System Name RemixedBeast-NX
Processor Intel Xeon E5-2690 @ 2.9Ghz (8C/16T)
Motherboard Dell Inc. 08HPGT (CPU 1)
Cooling Dell Standard
Memory 24GB ECC
Video Card(s) Gigabyte Nvidia RTX2060 6GB
Storage 2TB Samsung 860 EVO SSD//2TB WD Black HDD
Display(s) Samsung SyncMaster P2350 23in @ 1920x1080 + Dell E2013H 20 in @1600x900
Case Dell Precision T3600 Chassis
Audio Device(s) Beyerdynamic DT770 Pro 80 // Fiio E7 Amp/DAC
Power Supply 630w Dell T3600 PSU
Mouse Logitech G700s/G502
Keyboard Logitech K740
Software Linux Mint 20
Benchmark Scores Network: APs: Cisco Meraki MR32, Ubiquiti Unifi AP-AC-LR and Lite Router/Sw:Meraki MX64 MS220-8P
This is what companies should be doing, unlike Logitech did to @Mussels !!
 
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