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WD Rma

Discussion in 'Storage' started by JrRacinFan, May 8, 2012.

  1. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    What's it like? I heard they are the best RMA dept. when it comes to turnaround time and allows advance rma. Anyone that has had experience with them, please chime in.
     
  2. Aquinus

    Aquinus Resident Wat-man

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    I have a drive that I RMA'ed to them a week ago for one of our backup drives at work. I got an email this morning saying they received it. They have specific packaging guidelines, but they update you every step of the way. It's pretty easy since you can start the RMA process without having to speak with a rep. Honestly, the process is pretty simple and WD makes it easy.
     
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  3. Fatal

    Fatal

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    Had a friend send a laptop hard drive in they sent the wrong one. He had a Black they send him a blue and if that was not bad enough they sent a SATA instead of a IDE. They did however get the size right lol.
     
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  4. qubit

    qubit Overclocked quantum bit

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    I RMA'd a drive with them about a year ago and was very pleased with the service. I did everything according to their procedures, sending back a bad 750GB drive and quickly got back a refurb 1GB Caviar Black, which is still working fine. :)
     
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  5. ChristTheGreat

    ChristTheGreat

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    sent ALOT of drive, always been fast. Sent a 1TB 32mb Black, received a 64mb cache 1TB.

    I have confidence all the way into WD drives and RMA is really excellent!!
     
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  6. Mindweaver

    Mindweaver Moderato®™ Staff Member

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    I've sent a lot of WD VelociRaptor drives from my RAID 5 arrays. There RMA department is great and fast. You can't beat that 5 year warranty. :toast:
     
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  7. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    Question; I lost my box and invoice in a basement flood. Are those items required to rma?
     
  8. ChristTheGreat

    ChristTheGreat

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    No you can send in another box, as long as the hard drive is well secure, in an anti-static bag, and you have the RMA number on the box. You an always ask them if it's okay !

    If you don,t have the invoice, if the hard drive is an OEM, you can check the warranty here: http://websupport.wdc.com/warranty/...738&custtype=end&requesttype=warranty&lang=en

    With the serial number (the warranty comes with the fabrication date or the invoice) :)
     
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  9. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    They have great RMA service. I had a older 400GB 5,400RPM sata drive that died so I tried to RMA. Come to find out that it was out of warranty BUT I had bought it less than 3 years ago and the drive suppose to have a 5 year warranty SO I emailed them and they adjusted the warranty date to the purchase date and I sent it in. Within a week or so I get a package from WD back and instead of the older 400GB replacement, they sent me a brand new WD 500GB 7,200 RPM Blue drive!

    In the end GREAT SERVICE!
     
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  10. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    Ahh crap. Its not OEM. I bought it in 2010 at Best Buy during a sale when they were 80 each.
     
  11. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Did you buy it as a external drive or internal? I know they have a deal were if it was originally installed in a enclosure that you MUST include it due to the serial number being registered as a external drive.

    OEM should not matter
     
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  12. ShRoOmAlIsTiC

    ShRoOmAlIsTiC

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    ive had nothing but amazing experiences with wd rma's. Sent in a few 150gb raptors, got back 300gb velociraptors. Sent in 500gb external, got back 1tb external, sent in 1tb black 32mb cache, got back 1tb 64mb cache. they have always seem to one up everything ive sent in and turn around times have been great.
     
  13. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    Internal, drive in question, Caviar Black 1TB FALS.
     
  14. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Have you went to the WD support site and did the warranty checker yet? Do that and it will show how long it has left on warranty.
     
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  15. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    2015 but mainly worried about having to RMA it with an invoice.
     
  16. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    I never had an invoice on my RMAs?
     
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  17. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    Answers my question then! :toast:
     
  18. ChristTheGreat

    ChristTheGreat

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    When you give an Invocie to WD' it you want the purchase date as warranty and not the farication date.

    Like if the HDD has been built in March 2012, and you bought it in April, the warranty will be from March until you show them the proof you bought it in April, that's it ;)
     
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  19. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Yea thats the great thing about WD. They will honor the warranty date by manufacturing date plus if you have the invoice were you recently purchased it (EVEN SECOND HAND). They will adjust this date accordingly.
     
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  20. ChristTheGreat

    ChristTheGreat

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    That is correct, asus do the same things with Monitor and maybe all their products!
     
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  21. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    Forgot to update you guys! Got the hdd last week and they paid for all shipping expenses. Got a 1TB Black 64mb sataIII back about 6 days later, sent in a 32mb sataII.
     
  22. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    I told you! WD keeps a good reputation!
     
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  23. natr0n

    natr0n

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    You will get a referb unit no matter what you send them.
     
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  24. JrRacinFan

    JrRacinFan Served 5k and counting ...

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    I assumed so. So far it's been good to me.
     
  25. theeldest

    theeldest

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    Glad it worked for you. I'd sent a couple drives in and was also always treated well. +1
     
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