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WD Slashes HDD Warranties By A Third – But You Can Buy Them Back

Discussion in 'News' started by qubit, Dec 15, 2011.

  1. qubit

    qubit Overclocked quantum bit

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    Way back in 2008, we reported that Seagate was lowering warranties of its hard disk drives from 5 years to 3. This trend quickly spread throughout the HDD industry and unsurprisingly, wasn't something that customers were too happy about. Now, Western Digital is lowering the warranty on some of its HDD lines from 3 years to a mere 2, with the affected lines being the Caviar Blue, Caviar Green and Scorpio Blue. Lines not affected are the Caviar Black, Scorpio Black, A/V drives and externals. Also, as the stock feeds through the channel, there will be a transition period where the same model in a store will have either a 2 or 3 year warranty, depending on its serial number, which can be checked on WD's support site. It will be interesting to see if retailers will clearly differentiate to customers which drives have which warranty, as it might be rather convenient for them not to.

    Channel partners have received a letter from SelectWD about this:

    The letter goes on to say "In the near future we will be unveiling an extended warranty offering with special pricing." At this time, there's no explanation why WD is reducing its warranty term.

    So now, hard drive prices are very high across the board due to the Thailand flooding, which will be compounded by rubbish warranties that one can "buy back" the missing period by giving WD even more money. Does anyone sense a money grab here? It would be surprising if Seagate didn't follow WD's lead on warranties. SSDs are looking more attractive every day, aren’t they?

    Source: The Register
     
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  2. suraswami

    suraswami

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    Greedy.
     
  3. v12dock

    v12dock

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    Time of the age of SSDs!
     
  4. qubit

    qubit Overclocked quantum bit

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    Thanks to Static~Charge for the tip. :toast:
     
  5. radrok

    radrok

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    This is something awful, warranty should be extended not cut, such sadness :shadedshu
     
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  6. qubit

    qubit Overclocked quantum bit

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    I wonder how long until we get a "standard" one year warranty with hard drives with the option to buy more years cover at some silly markup. :rolleyes:
     
  7. DarkOCean

    DarkOCean

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    And this is happening now when the prices for hdds are sky high.
     
  8. _JP_

    _JP_

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    RAMDisk (and other alternatives) here I go!
     
  9. Aleksander

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    For me it is normal
    In my country the hdds warranty are 6 months at most
     
  10. qubit

    qubit Overclocked quantum bit

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    Say, wut! :eek:

    Are they all stolen, or something? How can they screw over Albanians like this?
     
  11. DaedalusHelios

    DaedalusHelios

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    :laugh:

    Albania = Everything stolen

    ^^Thats what I always hear from people in the UK. :roll:
     
  12. Aleksander

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    Lol at least we have ebay ;)
    and they are second handed or stolen
    it is not the peoples fault though!
    hdd companies discriminate us T_T
     
  13. DaedalusHelios

    DaedalusHelios

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    Thats alright. I live in the USA where we are 30% obese. We need some of our food stolen. :laugh:
     
  14. Widjaja

    Widjaja

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    This is the worst time to do such a thing.
    This may also make me change to seagate in the future for mechanical storage.

    By the way things are going, more and more people are going to opt for SSDs.

    But then again, who knows, maybe with the increasing availability of SSDs due to pricing, it is actually affecting HDD manufacturers more than we realize.
     
  15. FordGT90Concept

    FordGT90Concept "I go fast!1!11!1!"

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    This means is the manufacture quality of the drives is declining. That's a greater issue than warranties being shortened. Hard drives used to be meant to last 15-25 years--a death within 5 years was considered infant mortality. Now, drives probably don't even last 15 years so infant mortality is over in three--and now two--years.

    Shame on them for going shoddy. At the same time, it might be a consequence of the technologies implemented (like perpendicular recording).
     
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    Crunching for Team TPU
  16. Andrei23 New Member

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    The HDD industry is making all the wrong moves, price gouging, warranty period reductions. I say this is the time for SSD companies to swoop in for the kill.
     
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  17. Mega-Japan

    Mega-Japan

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    Hell yes about the SSD's. A couple of years ago, I'd stay away from SSD's due to their outrageous prices, but now I'm waiting for those Intel 520's and grabbing myself a couple for a RAID 0 set up.

    HDD's will be for nothing but media storage :).
     
  18. TheMailMan78

    TheMailMan78 Big Member

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    Blame the fact the Fed forced them all to use lead free solder. If you wanna sell in the US then you better have ZERO lead in your solder. Made ALL electronics less reliable.
     
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  19. DaedalusHelios

    DaedalusHelios

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    That would only make a difference if it was a thermal issue, which it isn't.
     
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  20. TheMailMan78

    TheMailMan78 Big Member

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  21. NC37

    NC37

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    Its because people demand cheaper and cheaper tech. The same happened with the TVs. First LCDs and such that came out were super high, but they last longer than current models because they've all cheapened on materials to cut costs since.

    Microwaves are another real bad industry. Any microwave made in China, is almost guaranteed to fail within 6 months if not sooner. They make them extremely cheap. Talked to numerous repair guys over the years who keep saying, don't throw out your old stuff if you got it. Made in USA, Japan, Europe, or anywhere but China...will usually last longer.

    Now there are exceptions. We bought a Frigidare Microwave that was built in China but we read up on it. All the internals were US. They make lines that are US made and US assembled but this was one where they just had them assemble it. Sure enough, going on about 5 years now whereas the Panasonics/etc died within a few months. Same with our Breville toaster. Australian made, China assembled. You pay a ton more but the thing lasts, doesn't burn toast, and actually cooks evenly.

    WD does honor the warranty well. I've had to contact them once on it before and it was very well handled. But this change will impact my buying choice. I'd still consider them but, they will not be my first pick.
     
  22. tttony

    tttony

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    Same on my country :mad: (Chavezland)
     
  23. Completely Bonkers New Member

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    It demonstrates that WD has little faith in their products.

    = I have little faith in their products.

    = I will not buy their products.
     
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  24. spynoodle New Member

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    This is extremely irritating. When Seagate lowered their warranty to 2 years, I lost some of my trust in them. It wasn't too big of a deal, though, since we still had WD and Samsung which were both good. Then Seagate bought Samsung's hdd division, and now WD lowered their warranty. WHO DO WE HAVE LEFT???
     
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  25. Mega-Japan

    Mega-Japan

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    Ever since my WD VelociRaptor died and taking a lot of critical information with it, I swore to never buy a WD HDD ever again. Just buying Seagate's GoFlex drives for media storage in the meantime.

    lol Venezuela. I love Chavez, he's one funny dude :D.

    Hitachi?
    ...
    Oh wait...
     

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