Ok, first if this is the wrong place where I am posting the thread - please move it. A friend of mine bought an ASUS laptop, and it came with Vista. He then bought Windows 7 x64 (since system has enough power for it). After installing, updates came. Before the updates he could use Google, Altavista even Bing search engine. If he today types in Google.com then he gets an "400" error message. If he goes to Altavista.com and tries to search - then he gets same "400" message. I'm like "wtf"?! Never seen this before. I thought it was some options that needed to be set, so we called his ISP and everything was ok, the modem worked properly, it can connect both wireless and with an ethernet cable. Now the fun part is, that he can go "anywhere", even here. But he can not use a search engine. Yes. We have tested to search for virus and malware - no results. I want to go back to a version when the browser did work, but he has like 3000+ pictures on it and does not want to lose them. NOTE: His ex-wife once dropped the laptop on the floor from a table (not too high up) so that the harddrive was moved away from the connectors. That has been fixed, but the problems were even before that. I want to do a clean install. We have also tried to get Google Chrome just to test - rather hard when we can't even reach google. What can we do now?