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What Can Thermaltake Do For You?

Discussion in 'Thermaltake' started by Tt Enthusiasts, Aug 2, 2011.

  1. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    no worries, just here to help you guys out the best I can.
     
  2. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    are you referring to the complete motherboard tray? if you dont mind which part did you bend?
     
  3. Widjaja

    Widjaja

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    Only TT product I am using at the moment is an old Smart fan which I replaced my Tuniq Tower's manual fan controlled fan with since you can detach the fan controller from the fan itself unlike the Tuniq Tower.

    Is TT still releasing the smart fans?
     
  4. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    Last time I checked our store still had them listed.

    you are referring to the one with IO plate adjustment knob correct?
     
  5. AsRock

    AsRock TPU addict

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    It's the rear part. I got a reply of them again about it but it sound hard luck your out of luck, here's the reply. I guess shops like Newegg were selling your cases way past when they were discontinued.

     
  6. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    I think i have what your looking for.

    The rear part correct like this?

    [​IMG]

    if so please send me your shipping address via PM and ill send you it. :D

    Edit, but the one i have is for standard ATX mounting.
     
    AsRock says thanks.
  7. AsRock

    AsRock TPU addict

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    Cool sweet :toast:, Yeah it's the ATX one i am after.

    However if you find a BTX back with tray hanging around any were i'd buy that just in case i need one one day haha :p.
     
  8. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    theyre a lil harder to come by plus you would need the other btx plate as well... and ummmm liek teh tech support told you.... those are beyond scarce now days :D

    I do need your shipping info though... (PM please)
     
    AsRock says thanks.
  9. AsRock

    AsRock TPU addict

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    I just pm'ed you Thanks again. Just saying if you do :).
     
  10. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    no problem.

    This is a rare occasion as these are very hard to come by and luckily I have one.

    But I am always happy to help however I can when I can. :)
     
    AsRock says thanks.
  11. mlee49

    mlee49

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    Please take it to your supervisor that the members at TPU are grateful to have a rep visit and discuss opportunities. I really appreciate it. :)
     
  12. m4gicfour

    m4gicfour

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    +1

    It's always nice for companies to stand behind their products in this way.

    <RANT> The Tech Support/contact systems of most corporations can be poor at times, even from the very best companies with the very best reputations, and having someone to help out even just answering questions that the tech support guys tend to ignore (my personal pet peeve - if I asked a question related to my problem, address it. Even just to say that policy doesn't allow you to discuss it, or it's outside the realm of the department, or whatever. I don't care if it was the stupidest question the tech ever heard, or if he doesn't know. I don't know is a perfectly acceptable answer.). Having the ability to talk to someone who isn't strictly Tech support and isn't strictly sales goes a very, very long way to goodwill with the customers in my book.</RANT>

    That said, in my limited experience with Tt I've never had to deal with your guys' tech support system at all, so you must be doing something right ;)
     
  13. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    Well im here not as tech support or marketing tbh. Im an enthusiast just like you guys that works for Thermaltake and im trying to help bring us to the front with you guys. I want you guys to give us your feedback so that we can make products you want. knowone knows what you want better than you right?

    We make good products now its just a matter of getting them the way you want them or even making you aware of what we do offer and what will fit you.

    Also I personally feel that knowone really supports the enthusiasts forums so im happy to bring a level of support that is in your own home forum so that we come to help you. you dont necessarily need to find us. unless of course im not online which then your gonna have to wait :p
     
  14. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    No worries on that. just as long as you guys are happy to have us as part of your community and you guys feel comfortable providing feedback. We are here to do what we can to make what you want, and of course help with any issues you may have that we can help with. **Im sure there will eventually be an oddball issue that even I can do nothing about** :twitch:
     
  15. _JP_

    _JP_

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    I'm hanging with CM & Aerocool for now, but...

    I owned a Tt notebook cooler and a pair of 80mm Smart Fans II, making my experience with Tt products limited, but positive. I liked the Smart fans (both still work :rockout:). The notebook cooler (small one, can't remember the model, I don't have it anymore) was a cheap, plastic band-aid for a laptop, bit it did it's job with no issues. It seems, though, Thermaltake has given up a little on the DC fan department. If you ask me, I would love to see a high R.P.M fan again (most enthusiasts don't give a damn about noise) and a few PWM models, with your usual cunning innovations if possible.
    Also, I was/am a fan of the Xaser II and III, those were some awesome chassis for the time. Here (in Portugal), Tt's most abundant products are the chassis, CPU coolers, PSUs (although those a rare in my area) and WC parts. The rest is too scattered trough the country and in low stock.
    Another thing, MOAR front panel fan controllers, plzkthxbai! :D


    EDIT: Oh, by the way, welcome to TPU. I think it's great that you are giving this much attention to the enthusiasts! :toast:
     
  16. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    Thanks for the welcome :)

    we are actually working on our fan offerings presently to see how we can expand and innovate to offer fans for not just quiet but performance enthusiasts :D
     
    _JP_ says thanks.
  17. _JP_

    _JP_

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    So...can you give us an exclusive heads-up of what's done/knwon so far? :D
    Are you going to cover all sizes (standard and non-standard)?
     
  18. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    Im sorry some things I cannot disclose at this time but as soon as I can you know I will :cool:
     
    _JP_ says thanks.
  19. TheCrow

    TheCrow New Member

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    Can you tell me where to purchase case spares in the uk?

    The flap for the usb ports ontop of my Soprano Case has snapped, I emailed support several times but never got a reply. I had the same problem when trying to purchase a new side window, but gave up in the end as I couldn;t get a straight answer. Admittedly that was a year or so ago tho.

    Thanks.
     
  20. Steevo

    Steevo

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    How about some fans that you can attach to a liquid cooling loop that are driven off the coolant or ambient temperature?
     
    10 Million points folded for TPU
  21. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    Please try support again, and let me know if you dont get a prompt reply via PM and I will be happy to push the info.

    are you referring to fans that do not use power?
     
  22. c12038

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    More hardware for the AMD HD5750

    i.e heatsinks and fan combos and such like please

    :)
     
  23. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    That wouldnt be too difficult but with the higher TDP of todays higher end cards it would likely require an aftermarket cooler being triple slot just to be affective.
     
  24. Steevo

    Steevo

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    I should have said RPM modulated off the temperature of coolant or ambient.
     
    10 Million points folded for TPU
  25. Tt Enthusiasts

    Tt Enthusiasts Thermaltake Rep

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    That could be accomplished but would require a source signal.... so either an inline temp probe fitting, or a simple thermal diode connection which varying temperature would throttle the fan.
     

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