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Why I'll Never Buy Anything Gigabyte Again.

newtekie1

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This is after sending the card in, they returned it like this:


I contacted them showing them the video and they said I could ship it back again and they'd fix it. I asked them to pay shipping to send it to them, as well as to overnight it both way, since I've already paid to ship it to them once and waited 2 weeks while they had the card. Nope, no chance they would even pay for the shipping to them. What an absolute crock of shit!
 

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They should give you a new board instead of repairing it.
 
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When they test cards they use basically tech benches and the cards are sideways, so the fan usually wont show signs/sounds of grinding.

Seems like a simple fix just see if its fastened well or maybe grease them.
 

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Regardless to how it was tested Gigabyte should be taking care of the customer.
 

newtekie1

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When they test cards they use basically tech benches and the cards are sideways, so the fan usually wont show signs/sounds of grinding.

Seems like a simple fix just see if its fastened well or maybe grease them.

The thing is, I told them the fan was bad, that is why I RMA'd it.

Why not just throw a new fan on the card and send it back, even if they didn't hear the problem? What is the cost to them for these fans? I'm guessing pennies.
 
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This is after sending the card in, they returned it like this:


I contacted them showing them the video and they said I could ship it back again and they'd fix it. I asked them to pay shipping to send it to them, as well as to overnight it both way, since I've already paid to ship it to them once and waited 2 weeks while they had the card. Nope, no chance they would even pay for the shipping to them. What an absolute crock of shit!

I feel for ya, capitalism is a disease.
 

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That is not a reason to avoid Gigabyte - though certainly you can be upset with them. The repair center was most likely some 3rd party contractor who plugged it in, saw that the fan worked and sent it back out.

And note too that sticking your finger in a fan could be considered abuse.

I might be tempted to not buy a Gigabyte graphics card, but that would not stop me from buying a Gigabyte motherboard - especially since they replaced one for free for me that was 4 years old - a year out of warranty.
 
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That is not a reason to avoid Gigabyte - though certainly you can be upset with them. The repair center was most likely some 3rd party contractor who plugged it in, saw that the fan worked and sent it back out.

And note too that sticking your finger in a fan could be considered abuse.

I might be tempted to not buy a Gigabyte graphics card, but that would not stop me from buying a Gigabyte motherboard - especially since they replaced one for free for me that was 4 years old - a year out of warranty.

Jokes aside but yeah correct me if im wrong but we all had bad experience whatever the manufacturer shit happens.
 

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AFAIK GB mobos are good but they're one of those "me-too" graphics card manufacturers; they present "good" looks and the same performance as everyone else without caring about how long the card lasts or longevity of components.

I guess this is where I praise EVGA and Sapphire (Vapor-X) for using ball-bearing fans but I'm not sure exactly how much those contribute to longevity.
 

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Jokes aside but yeah correct me if im wrong but we all had bad experience whatever the manufacturer shit happens.
True enough. And not saying this as an excuse, but these repair center techs really have little to no technical knowledge when it comes to repairing electronics. They are trained to go by a checklist or flowchart and don't know how, if even allowed, to vary off that check list.

The thing is, I told them the fan was bad, that is why I RMA'd it.
Again, if it started spinning, to them it probably was not seen as "bad". And no doubt, this tech sat in a room with dozens of other techs, all making noise - not to mention the radio or TV was on too. If you did not say specifically the problem was, "the fan is making a ticking noise", they did not check for it.

I do agree Gigabyte should be taking care of the customer. I would do some research and write to the corporate offices and explain nicely your problem and complaint.
 
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True enough. And not saying this as an excuse, but these repair center techs really have little to no technical knowledge when it comes to repairing electronics. They are trained to go by a checklist or flowchart and don't know how, if even allowed, to vary off that check list.

True that no argument there.
 
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I've generally had good treatment from Gigabyte and I've been to their offices many times. However, I will say this...the fans on the GPUs seem to die within a short time after warranty runs up. Both of my 460s had fan problems like this. You can buy new fans for about $5 from them but still, they die so easily.

I've got other cards from other makers still going strong. Fans working well. So its not really a bad board its just whoever Giga uses for fans is probably the issue.
 

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I've generally had good treatment from Gigabyte and I've been to their offices many times. However, I will say this...the fans on the GPUs seem to die within a short time after warranty runs up. Both of my 460s had fan problems like this. You can buy new fans for about $5 from them but still, they die so easily.

I've got other cards from other makers still going strong. Fans working well. So its not really a bad board its just whoever Giga uses for fans is probably the issue.

cheap bearings
 
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And yet you quote Henry Ford.

Dear member don't be so naive, capitalism is the high peak of the monetary system but that does not mean i support it. The quote for me have a totally differentiate meaning.
 

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Dear member don't be so naive, capitalism is the high peak of the monetary system but that does not mean i support it. The quote for me have a totally differentiate meaning.
And yet you quote HENRY FORD!
 
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Had the same with my 7970, the told me to gtfo... FAN noise(rattle) isn't a RMA claim they don't get paid from gigabyte for that work... only company that is worse is BENQ...

btw my 980Ti with same type of FAN... yes the front and only one with the tachometer... does exactly the same under specific RPM.
 

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Barstewards. Thanks for the heads up NT.
 
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This is after sending the card in, they returned it like this:


I contacted them showing them the video and they said I could ship it back again and they'd fix it. I asked them to pay shipping to send it to them, as well as to overnight it both way, since I've already paid to ship it to them once and waited 2 weeks while they had the card. Nope, no chance they would even pay for the shipping to them. What an absolute crock of shit!
That's an annoying noise, its a shame Gigabyte let that one go back like that. If your tired of sending it in, have you attempted to see what is causing the fan to make that noise, it almost sounds like something hitting against it.

But it could also be a bearing or some vibration as well.
 
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That's an annoying noise, its a shame Gigabyte let that one go back like that. If your tired of sending it in, have you attempted to see what is causing the fan to make that noise, it almost sounds like something hitting against it.

But it could also be a bearing or some vibration as well.

It's the bearing...
 

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the bearings warbling, its worn, perhaps some sewing machine oil might help it
 
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Just ask if they will send a new fan?
 
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