- Joined
- Dec 29, 2011
- Messages
- 27 (0.01/day)
System Name | red |
---|---|
Processor | AMD 1090T |
Motherboard | ASRock 970 Extreme3 R2.0 |
Cooling | Corsair H70 (w/ AP-15's) |
Memory | Corsair XMS DDR3 2 x 4GB |
Video Card(s) | Sapphire 6950 (unlocked) |
Storage | Crucial M4 128GB |
Case | Cooler Master Centurion 541 |
Power Supply | OCZ ModXStream Pro 500w |
I just voted "I will not be buying an HP product in the next 12 months" in a TPU popup poll and I felt the need to expand on why to no one in particular.
I was just working on a 14 month old HP laptop that wouldn't boot. No thanks to the worthless Hard Drive Diagnostic built into the BIOS, I determined that the Seagate hard drive had failed and couldn't complete a short or long S.M.A.R.T. using SeaTools. So I look up the model and serial numbers to see if I can RMA the drive, but Seagate doesn't warranty OEM parts and I am instructed to contact HP.
Now I have the pleasure of dealing with HP customer support. Apparently after a year HP tech support doesn't do anything free of charge. I was given the option of letting them "diagnose the problem" for a fee slightly greater than the value of the drive after which I would have the option to buy a replacement part, awesome.
I find it rather irritating that the drive essentially lost at least 2 years of warranty just because HP installed it.
I was just working on a 14 month old HP laptop that wouldn't boot. No thanks to the worthless Hard Drive Diagnostic built into the BIOS, I determined that the Seagate hard drive had failed and couldn't complete a short or long S.M.A.R.T. using SeaTools. So I look up the model and serial numbers to see if I can RMA the drive, but Seagate doesn't warranty OEM parts and I am instructed to contact HP.
Now I have the pleasure of dealing with HP customer support. Apparently after a year HP tech support doesn't do anything free of charge. I was given the option of letting them "diagnose the problem" for a fee slightly greater than the value of the drive after which I would have the option to buy a replacement part, awesome.
I find it rather irritating that the drive essentially lost at least 2 years of warranty just because HP installed it.