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Windows 7 Pro 64 bit Random USB Disconnect + No BSOD Freeze

Discussion in 'General Hardware' started by niv13, Jan 11, 2014.

  1. niv13

    niv13

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    I'm in need some advice and help here. I've very recently purchased my mobo, CPU, PSU, RAM and SSD. After upgrading the PC, I've updated the drivers from my pre-existing Windows 7 Pro such that they stay recent to the new hardware.

    Problem right now is that at random intervals I hear the "USB unplugged music" being played followed by a 3-4 second freeze on both my keyboard and mouse. It feels like the computer had a momentary lock up or something like that but recovered from it.

    Aprox. once a day however the computer would completely freeze up with out BSOD. The freeze up is so bad that I cannot even force the desktop to shut down by holding on to the power button. I had to turn the master power switch of in the back of the case to turn the PC down.

    Things I have tried so far:
    - switching USB sockets: front and back
    - updating BIOS
    - re-installing drivers
    - checking temperature (CPU max 55C, GPU max 70)

    You can see my complete rig in my profile specs.
     
  2. newtekie1

    newtekie1 Semi-Retired Folder

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    Check your SATA wires, one might be loose.
     
    Crunching for Team TPU 50 Million points folded for TPU
  3. niv13

    niv13

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    I switched the SATA wire with another one. Also securely attached and problem still occurs. I'm currently running memtest.

    Can anyone also help me check the BIOS settling? I don't trust the new interface where everything is set to "Auto".
     
  4. zsolt_93

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    Reinstall and report back. If it was an old windows and you changed the system and just installed the new drivers it might be some conflict right there. If it still occurs on a clean install then you can start checking hardware. From your post i understand that this is not a new OS, an i know its hard to get all your stuff installed again, but trust me it is well worth the benefits of having a clean system. It might be even a bit faster after as the old windows installed on a completely different platform it seems and there are leftovers causing slowdowns and BSODs.
     
  5. niv13

    niv13

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    I was thinking the exact same thing. I was just short on time cause I'm in eSports and needed my comp running right away. I will wipe this OS and do a clean reinstall, then I'll brb.
     
  6. niv13

    niv13

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    Going to reformat & reinstall the OS now.

    USB sockets or devices are not the issue. I've tried swapping the mouse and keyboard onto my laptop, and they are fine. I've also noticed that it's actually the 3-5 sec computer lock up that causes the peripherals to be disconnected. How can I tell? While playing games I noticed that I suffer a fps drop thanks to the computer lock up. Even when watching videos, before the peripheral issues kick in, the videos would momentarily freeze. I don't think the PSU is also an issue... since it's less than 3 months old.

    http://www.newegg.ca/Product/Product.aspx?Item=N82E16817171083
    Yes it's a cheap PSU, but I was trying to save money.

    I ran the Memtest earlier today and this happened:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa80077bc028, 0x00000000be000000, 0x000000000100110a). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011114-8377-01.

    - System

    - Provider

    [ Name] Microsoft-Windows-WER-SystemErrorReporting
    [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
    [ EventSourceName] BugCheck

    - EventID 1001

    [ Qualifiers] 16384

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2014-01-11T18:10:12.000000000Z

    EventRecordID 11108

    Correlation

    - Execution

    [ ProcessID] 0
    [ ThreadID] 0

    Channel System

    Computer Invictus-13

    Security


    - EventData

    param1 0x00000124 (0x0000000000000000, 0xfffffa80077bc028, 0x00000000be000000, 0x000000000100110a)
    param2 C:\Windows\MEMORY.DMP
    param3 011114-8377-01
     
  7. xorbe

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    Is the CPU overclocked? I had weird USB disconnects on both my i7 920 system and my 2500k that were both due to a cpu overclock! Was very surprised because everything else seemed fine for months.
     
  8. niv13

    niv13

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    negative. I've actually set the BIOS to the "optimized default". Unless I can get this weird freeze fixed I won't be doing any OC which would potentially destabilize the system.

    I'm still hoping someone would actually walk me through the BIOS setting. Everything that seems important in the BIOS are set by "Auto" which I don't believe is properly configured.

    Update: I caught something interesting. The RAM is "auto" set in my Bios as the following: 11-11-11-28. While on the packaging it says 11-11-11-30. Is this an error?
     
  9. Hood

    Hood

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    You could try booting with 1 stick, then the other stick, then each one in different slots, etc. If nothing changes, it probably isn't memory related. Also try unplugging everything not required to boot Windows, including the 6970 (use on board graphics) the DVD burner (if used), and any storage drives. Since it's random, it doesn't sound like a motherboard or CPU problem - possibly your PSU? If you have access to another PSU, that's worth a try if nothing else works. Also, what model SSD do you have, and have you updated it's firmware? - SSD problems could also cause these symptoms. Good luck, and let us know what you figure out.
     
  10. niv13

    niv13

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    I've just installed Windows 7 fresh and already the system locked on me twice. I haven't even gotten to install anything else beside the drivers yet. At least the USB problem is gone, but when the computer locks down it REALLY locks down and I have to flip the master switch to restart.

    I ran the memtest and this time everything finished fine without issue. I don't think it's any problem with the RAM sticks since it's new, but I would really use the help in understanding what all these settings are in the BIOS. I've ready forums everywhere and I am quite convinced that it's the voltage settings in the BIOS causing me issues.

    Btw, then the computer freezes. I lose power to ALL my USB devices. I have to manually unplug and replug the devices to get them back up running, but since the computer freezes reconnecting the devices made no difference anyway.
     
  11. Kaynar

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    I think you should have a look at your voltages etc in your OC. I had a Gigabyte X58A-OC orange theme mobo for over a year (I changed system 3 months ago) and I was getting random USB device disconnects when the voltages for my OC were "low" but still where passing all stress tests. Even more slightly lower voltages where causing lockups, not BSODs. That included ALL my devices, mouse, camera, keyboard (which had no problem when used on PS/2 slot with adapter). I had to up the PLL and cpu voltage a bit to fix that, including up the CPU frequency from 4ghz to 4.2ghz (i7 930). Very weird problem indeed.

    EDIT: that was happening on both USB2 and USB3 ports, and USB3 was not native on X58, so its a system stability OR software issue, nothing to do with USB ports themselves. However, in my case, reconnecting devices was solving the issue most of the time, only for it to reappear 5 minutes or 5 days later (yeah, totally random).

    EDIT2: Anw, I'm blaming the Gigabyte board for this.
     
  12. niv13

    niv13

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    blaming Gigabyte board won't solve the problem. I've just fresh installed Windows 7 and first BSOD after 2 freezes without BSOD. Should I be happy now that I actually have a BSOD code to work with? Here it is. I don't know what it means really, can someone decode the error and walk me through how to fix it?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800AE114E0
    BCP2: FFFFF88004C8AD88
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\011214-15303-01.dmp
    C:\Users\Invictus\AppData\Local\Temp\WER-23836-0.sysdata.xml

    I also looked into eventviewer and found a few more issues:

    see attached file
     

    Attached Files:

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