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XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards

Discussion in 'News' started by btarunr, Jan 25, 2012.

  1. Maban

    Maban

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    You have issues if you found any of that unacceptable. I really have to agree with Kevin on "If you feel you were treated disrespectfully I apologize for providing you with the information of how the RMA process works."
     
  2. Raw

    Raw

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    I have issues?
    What KIND of issues?
    Please explain...this could be serious. I may have to make a quick appointment with my psycho based on your comment? OMG...more money.

    I just shared the entire RMA process and how it worked for me.
    It's just an FYI for the TPU folks.
    I didn't say I found anything unacceptable, did I? I found the whole transaction sort of funny, you did not? Well, I did find the initial response by Kevin lacking a bit. But after that all went well and I am pleased with XFX's handling of the RMA process.
    Would I buy from XFX again? No, probably not.
    I personally like EVGA products and I personally have never had any EVGA product fail on me. Just luck I guess, because I understand all products can and do fail.
    I have had 2 XFX graphics cards fail so far, both with very low mileage on them.
    Just sayin'
     
    Last edited: Jun 3, 2012
  3. GluteusMaximus New Member

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    XFX didn't even honor their double lifetime warranty in the first place!!

    I challenge you to find just ONE person who was able to take advantage of the Double Lifetime Warranty.
     
    Last edited: Jun 2, 2012
  4. AsRock

    AsRock TPU addict

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    Was only about 5 month ago when i sent in a 4890 and they sent a 6850 in about 2 weeks.

    XFX still place for me as any cooler a company puts on a card i always end up taking it off anyways haha..

    At least it's not as fucked up as eVGA are these days.

    Ask the TPU member ( dm3k ) who had my 4890 of me. Best part the card was faulty and i sent it to them and they sent it to the guy and yes they do honor it so stop with the BS.
     
    Last edited: Jun 3, 2012
  5. Jstn7477

    Jstn7477

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    I sent a ticket for the first time to XFX for a card I've had for 9 months (but didn't register until now) with a now dying fan, and I received a quick response saying they would actually ship me a new cooler and let me install it myself. I didn't hear anything for a few days after that thanks to Memorial Day weekend, but last Tuesday they told me they were shipping it out the next day via USPS. Haven't received it yet, but getting a brand new cooler no questions or payment asked seemed like decent support to me. Once I get the new cooler and install it, it goes off to Kantastic. :toast:
     
    Crunching for Team TPU More than 25k PPD
  6. Raw

    Raw

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    XFX - used 6870 2x beat up

    Well, I have to agree now...I DO have issues. I finally received my RMA replacement XFX 6870 2GB card from XFX yesterday.
    They sent me some beat up dented, scratched up piece of junk. This thing looks like it was put through a clothes dryer.
    I can't put this junk in one of my good machines, it's embarrasing. The plastic cover is total garbage. Looks terrible. Beat up bad.
    Yes, I seems to work ok after checking it out. But it looks like Fred Sanford & Son owned it.
    ARRRGHHHH.
     
    Last edited: Jun 9, 2012
  7. AsRock

    AsRock TPU addict

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    Would love to see some pics.

    Ever thought if you sent pictures of the replacement and how beat up it was that you might get it exchanged ?.
     
  8. cadaveca

    cadaveca My name is Dave

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    I accept that challenge. I am that one person. Can't say I had much issue doing so, either.

    Register card to myself. Doesn't work. Submit ticket. Call up XFX, give them ticket number, get them to add it to my profile. Call them back, say thanks, submit new ticket. call them back with new ticket number, explain issue, get RMA number, RMA card.

    If you go through the RMA process, without calling them...is very painful. I'll agree to that. But once on the phone...no problems.

    I've done this, they simply sent new replacements, with a return shipping label.
     
  9. Raw

    Raw

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    Hey, how can you beat that response!!!

    UPDATE:
    I got some good news from XFX yesterday.
    They are sending me a brand new cover after I told them what happened.
    And the Support Team member apologized. He said that should have never happened.
    Ok, so I'm pretty impressed now with their handling of the situation.
    I take back everything I said. My initial contact with XFX didn't impress me but the follow up and end result did. That's whats important to me.

    Here is the Support Team Final Response to me:

    [MICHAELC 6/9/2012 1:40:39 AM] Hi Jack; its not a problem, we just want to make sure you end up with a fully functional card that you paid for originally, I`ll go ahead and have a new fan unit sent out for you, it won`t have any decals on the plastic part because that`s how the factory sends them to us, but they are brand new fans so it should be free of defects completely. Have a good weekend. Thanks, Michael

    :)Hey, how can you beat that response!!!
    I hope Michael has a good weekend himself.
     
  10. RejZoR

    RejZoR

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    Personally i only plan to buy cards with TwinFrozr (MSI), Windforce 3x (Gigabyte) or DirectCU (ASUS). I'm not going to bother with other "revolutionary" cooler designes which have never been good anyway. I used to have famous Vapor-X on Sapphire (HD6870 Toxic) and it was rubbish. Insanely loud and hot. Either the vapor chamber was broken or it was plain rubbish.
     
  11. Kantastic

    Kantastic

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    Yeah? Why don't you send his manager, his manager's manager, and their regional supervisor an email praising the customer service? You went the whole nine yards for some petty and trivial thing, which means you're decent enough of a human being to do the same when you get excellent customer service.

    Right?

    And then you can post about it on the forums. I'll be waiting to read what humor you provide next.
     
    Maban says thanks.
  12. Raw

    Raw

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    You are providing ME humor, you just don't know you are.
    You seem to be pretty upset that I took a stand as a customer who spent my money and didn't like the response I got from some guy who basically blew me off initially.
    Here is why you are providing ME the humor:
    1. Your sig...
    Brands I boycott: HP, Sony, CoolIT
    Stores I boycott: Jab-Tech, Directron, Axiontech
    Care to join?

    Why don't you send their managers, their manager's manager, and their regional supervisors an email stating something like "I'm sorry, I really shouldn't try to influence so many others with my OPINION, which may or may not suck, in public forums"?
    That would be a start towards being a nice guy or decent enough of a human being, as you put it.

    2. You slapped me hard for my opinion and reverted to personally attacking me and calling me a few rotten names.

    I read that and just reported you to the admins. That ended that!

    3. Would you not consider your input to me trolling?

    Maybe you think I'm a noob here or something because I only have 155 posts and you have over 4000.
    That would not be the case.
     
    Last edited: Jun 10, 2012
    AsRock says thanks.
  13. Kantastic

    Kantastic

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    I have my reasons for boycotting the brands/stores I do, but I assure you that it's not because some level 1 customer service representative was courteous and polite to me throughout our entire ordeal.

    A few rotten names? All I said was you made an ass out of yourself. Are you really that sensitive? And I would suggest you not be so presumptuous as to refer to me as a troll. You're doing no different than what I did when I referenced your similarity to a donkey's behind.
     
  14. Aquinus

    Aquinus Resident Wat-man

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    I'm sure XFX was tired of people messing with their cards and frying them because they did something stupid. It costs a lot to pay for the mistakes of users and it makes sense that they did this because the people who are the most likely to want to try and alter the cooling and some way, shape, or form will typically have a high end card. Sounds like a cost saving strategy, I bet you it was costing the company too much money to cover stupidity under the warranty (it is a shame that a couple other things were dropped, I like it when warranties transfer from user to user though. I've still never had issues with MSI. :ohwell:


    I think this flame war can stop now because quite honestly you're being an ass and it is obvious that neither of you are going to see eye to eye on this, so I would drop it. He also isn't being presumptuous by calling you a troll, you're not posting about anything useful and you're strictly insulting him. Last I checked, that is trolling.
     
    Last edited: Jun 10, 2012
    Raw says thanks.
  15. eidairaman1

    eidairaman1

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    Considering most computer parts lables state to be installed by a A+ Certed tech or something like that. I knew about ESD before Taking that course and then plus before I joined the AF


     
  16. Aquinus

    Aquinus Resident Wat-man

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    I kind of just skipped the A+ cert and went right for a degree in Comp Sci. Worked out pretty well to be honest.

    Either way, I'm sure XFX is trying to mitigate the number of RMAs due to user error. It's just unfortunate that the people who know what they're doing have to suffer for it.
     
  17. Black Panther

    Black Panther Senior Moderator™ Staff Member

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    My guess is that this doesn't apply to cards purchased before this discontinuance?
    If I had bought an XFX card it meant I entered a contract with XFX to pay a given price and to get the promised warranty. They can't opt out of the warranty without rescinding the entire contract of sale. Or else compensate for loss of promised warranty.
     
  18. Aquinus

    Aquinus Resident Wat-man

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    You could always ask them unless they have something like WD where all you do is put in the device's serial number and it will tell you the status of the warranty.
     

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