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XFX' New Radeon R9 and R7 Series Of Graphics Cards Are An Evolution

Discussion in 'News' started by btarunr, Oct 11, 2013.

  1. AsRock

    AsRock TPU addict

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    A said but what was misseed is that the DD cooler carry lifetime warranty

    Stop talking out ya ass. Sure they screwed the 7k range but that don't make them bad and going by how the coolers are on these neeweer ones it looks like they corrected the issue..

    And what other company gives a warranty as good as XFX ?..
  2. The Von Matrices

    The Von Matrices

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    XFX voids your warranty for removing your heat sink, whether it is to clean it or to use alternative cooling. With that policy I won't be buying their boards.

    I just noticed that the database has these cards listed as PCIe 3.0 x8. Do they not support x16 operation?
  3. AsRock

    AsRock TPU addict

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    OMG, only if you live outside of the USA and then still with the warranty has changed they actually say call them 1st which they done for so long anyways.

    Maybe People from other country's might have a chance of the cool option.

    And anyways dissing a company for not allowing to change a cooler is silly and saying you will not buy there card is silly as do any others allow it and then give a possible life time warranty pending on which card you got ?.


    So get your facts right

    http://xfxforce.com/en-us/Help/Support/warrantyinformation.aspx
  4. loop New Member

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    F***** marketing, i like the fact that computer companies due to they know that their buyers are not fashion victim orks like apple fans, they continue to act like that.
    how is that? For example DADADA new generation graphics card from amd like R9 270X which supports dx 11.2 based on gcn 2.0 AND is battlefield 4 READY OK? but a two year old hd7870 which is EXACTLY the SAME card supports dx 11.1 and isn't battlefield 4 READY ok?
    BUT we are able to crossfire them so is there any problem? Not bad for someone who already has an hd7870 already, BUT where is the battlefield 4 support under this crossfire combination?
    Of course there is no problem at all BUT i give this example to show the how F****** marketing behaves to customers fanboys, ready ... platforms, bottlenecks etc. Remember the dx10? vista ready? geforce 9800gtx (at least it was a shrinkage of g80), amd 6 series and and..., sandy bridge to haswell (really men can you see the difference in performance)??
    But amds new card like r9 270x isnt at least a shrinkage from 28nm process is EXACTLY THE SAME CARD, wow paid reviews says overclock out of the box now a bigger WOW so F**** what is anyone so retarded who can not use software like msi afterburner or gpu twek????
  5. Sempron Guy

    Sempron Guy

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    I did sent XFX a technically detailed email about my gusto to remove the HSF and reapply TIM because I'm getting high temps at stock and I hate ramping the fan speed cause it sounds like a jet engine. Their reply? "Don't remove the HSF, it will void the warranty(period) So I did remove it anyway, reapplied Gelid Extreme, cause they just told me to suck it up. And the temps went down a bit but I still have to ramp the fan speed up. So as far as my experience goes with their CS. I'm not getting an XFX. I won't be fooled the second time around.
  6. AsRock

    AsRock TPU addict

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    I love to know why they treat any one other then the US differently, when was this btw ?.

    Yeah buy else were with a 3 or less year warranty why wouldn't you (HA!) and to be honest who allows you to remove the cooler from the card ?.
  7. Sempron Guy

    Sempron Guy

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    This was last march, and lifetime warranty doesn't apply here btw. 1 year store, and 2 year XFX warranty is all we got. Powercolor allows their cooler to be removed. But anyway it wouldn't be an issue in the first place if their DD cooler does work :rolleyes:
  8. AsRock

    AsRock TPU addict

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    It's in the warranty

    The following Graphics Cards are eligible for an extension of the standard two-year limited hardware warranty:

    1. XFX Radeon HD 7000 Series Dual Fan (Double Dissipation Edition) Graphics Cards with Ghost Technology; a floating cover design that maximizes airflow by creating exceptional venting throughout the card.

    2. XFX Radeon HD 7000 Series Graphics Cards with 10-digit model numbers ending in “R” (example: “FX-797A-TDFR”)

    3. XFX Radeon HD 6000, HD 5000, and HD 4000 Series Graphics Cards

    4. XFX GeForce GT 520, GT 430, 200, 9000, 8000, 7000, 6000 Series Graphics Cards purchased after April 17, 2007.

    If you register any of the specified products noted above online at http://www.xfxforce.com/ within 30 days of purchase, your limited warranty will be EXTENDED for the duration of your life. Registration within 30 days of the date of purchase is a condition precedent to receiving the lifetime warranty.***
  9. Rei86 New Member

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    I know this is discussing AMD cards but.

    EVGA allows you to do anything and everything with their GPUs.

    Wanna put a 3rd party HSF on your GTX 780 SC? Go ahead.
    Wanna put our ACX Cooler on your vanilla GTX 780? Go ahead.
    Wanna water cool your GPU with our HydroCopper? Go ahead.
    Wanna water cool your GPU with other blocks like EK/AC/XSPC/Koolance/HeatKiller? Sure, go right ahead.

    Now if you manage to damage the PCB....well you're screwed.

    On topic, can't wait till everyone gets the R9-290X reviews out. CC is ready for purchases!
  10. The Von Matrices

    The Von Matrices

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    No other manufacturer puts warranty stickers on the screws of the heatsink. Sure, they have warranty seals on other parts of the card and have clauses in their warranty terms that describe and (generically) prohibit modification. The issue is that breaking the warranty seal is a clear violation of a warranty, but modification is a much larger grey area.

    I read XFX's entire warranty policy today including that they will "update your profile" if you contact them prior to breaking a warranty seal. I don't trust XFX (or any manufacturer) to honor a warranty on a product with a broken warranty seal just because I contacted them first. I'd much rather the burden of proof be on the manufacturer to prove that the product was destroyed through some modification than on me to prove that I conversed with tech support to get approval prior to breaking the warranty seal.

    Let's compare this to the state of CPUs. I'm sure that both AMD and Intel both have clauses about modifying their CPUs. By XFX's logic, that includes alternative heat sinks. But do AMD and Intel void warranties for using alternative cooling? No, they even encourage it through selling CPUs without heatsinks. What is the chance of a heat sink alone killing a CPU? It's basically zero. An alternative heatsink has no negative effect on the longevity of a CPU or GPU. This is what XFX is trying to crack down on, and it's what I completely disagree with. They're just trying to make another excuse to refuse otherwise legitimate RMA returns.

    "Lifetime warranty" means that if it breaks after two years then you only have one year left of warranty. Since most replacement cards will last at least one year then this ensures that most people will make no more than one RMA. Its a sly way of making a three year warranty sound better than it really is. The policy also discourages sending in an RMA for a minor problem or else your warranty gets curtailed. It's a loss for consumers compared to any warranty over 3 years.
    Last edited: Oct 13, 2013
  11. AsRock

    AsRock TPU addict

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    Well i am not a dishonest person who lie to people. and from all the cards i have had of XFX i have had 0 trust issue's with them plus they always gone beyond whats expected when some thing has needed.

    Unlike companys like ASUS were they just send the same card back or even tell you nothing is wrong or another EVGA were you have to check warranty with all the silly asseed codes they use so please don't try to make OTHER company's sound so rosy when it's you with the trust issue's.


    Not my fault you did not register is it now ?, your own fault that is. And lets face it even at 2 years it's longer than some others out their.
  12. Sempron Guy

    Sempron Guy

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    Well I guess the bottomline here is if it works for you doesn't mean it's the same for everybody. I did register my card btw. But our distributor here doesn't do lifetime warranty. So if ever I'm liable for a lifetime warranty, I'd have to send the card directly to XFX which in my location is not cost efficient. Better off buying a new card.
    Last edited: Oct 13, 2013
  13. The Von Matrices

    The Von Matrices

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    Your point about other companies' practices is valid. I'm not condoning them; I'm just pointing out what I believe to be an example of XFX going above and beyond to deny warranty claims. For the record I do avoid ASUS products anymore due to ASUS's reputation on warranty claims. This all comes down to that I am very skeptical of companies' RMA processes because my experience has been that the RMA department is there to discourage as many people as possible from claiming warranty service.

    The problem with XFX's warranty exceptions is that the company can change at any time - remember this is a lifetime warranty. I don't see anything in their warranty stating that they are obligated to honor these exceptions. I worry that even 5 years in the future the company's internal policies may change and they no longer recognize these previous exceptions granted.

    I also disagree with the policy of providing an extended warranty only to people who register their product. Why should I have to share my personal information with a manufacturer unless I have a problem with my product? They only want my information to place me on a mailing list soliciting me to buy new products.

    This seems very similar in concept to a mail-in-rebate; mail-in-rebates are profitable because most people don't bother to go through the hassle to claim them, and they also provide easy ways for manufacturers to assemble mailing lists. Similarly, registration is another hassle for a product, and the costs of the few people who claim the lifetime warranty are offset by the large number of people who buy the product because of the lifetime warranty but never register for it.
  14. AsRock

    AsRock TPU addict

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    OMG not cost efficient on a $200+ card makes me wounder how much you paying for shipping ?, and of course the distributor don't.

    So you saying a $250 card like the one you own it's cheaper to buy a new one.. Again love to see thee shipping cost for you to send it them as i find it hard but not unbelievable that it cost you $150+ for postage..
  15. The Von Matrices

    The Von Matrices

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    I don't think he's referring to replacing the card immediately after purchase. He's referring to the lifetime warranty where many years later buying a new card with the same performance might only cost $100 compared to paying $50-60 each way for postage and only getting a refurbished card back.
    Last edited: Oct 14, 2013
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  16. Sempron Guy

    Sempron Guy

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    2-3 years from now, say the card goes kappoosh and I finally am able to use the "lifetime warranty". But wait, our local distributor doesn't accommodate lifetime warranty. So I'll send it back to XFX USA for rma. Assuming I'm the one who'll shoulder the cost back and forth then it would cost me around $120 and that is just the cheapest estimate. Not to mention how many months? it would took to get my card back. And whether they'd send me a new one or a refurbished one. 2-3 years from now, what gen. of cards do you think would be out? For $200 I could probably have a card as fast or faster than the HD7950.
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  17. AsRock

    AsRock TPU addict

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    WOW $120 sheesh. i have only had to pay one way..

    Well as long as ya can always afford to buy a new and better card it's all good.. But i see your point when your postage is so much as it's only like $23 here.

    Although last time i sent one back which was a XFX 4890 they sent a 6850 in return.
  18. Rei86 New Member

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    I must not be following these post right, but MSI does indeed put warranty void stickers on heatsink screws

    Top left screw
    MSI GTX 780 Lightning
    MSI R9-280X Gaming

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