- Joined
- Apr 23, 2006
- Messages
- 3,558 (0.54/day)
- Location
- Enschede, The Netherlands
System Name | Lian Li Carbon fiber ed. |
---|---|
Processor | Intel i5 2500k 4.6Ghz 24/7 Max OC 5Ghz |
Motherboard | Asrock Z68 Extreme3 Gen3 |
Cooling | Swiftech blocks, 360 Xflow rad, Swiftech 120 rad, Liang with XSPC res/pump top. |
Memory | 8Gb Mushkin 1600Mhz 8-9-8-24 |
Video Card(s) | Sapphire HD6950 2Gb |
Storage | OCZ Vertex 4 128 / Western Digital 160 |
Display(s) | ASUS 25,5" wide VW266h |
Power Supply | Corsair HX620 modular |
Software | Windows 7 64 |
Hi guys.
Few weeks back i noticed my Liang pump acting weird. It was going on and off.
I checked my setup and noticed water leaking from the reservoir in my pump.
Pretty lucky my pump is on the bottom of the case. But anyhow i disassembled my setup and noticed hairline cracks in the res.
Also i took the cover of the pump and i could see the water damage.
So i contacted HighFlow here in Holland. They said to me that i should contact XSPC directly. So i did.
I asked them if they could check it out. Even made a Youtube clip to show them.
Directly they said ok we will replace the reservoir.
Now the stupid part. I told them that i thought the faulty reservoir was the reason my pump broke. Especially when you make a product that belongs on that pump!
They claimed because the pump was not their brand they could not do anything for me.
I replied that was kinda dumb and it was not very customer friendly from them. They could easily tell HighFlow to give me credit for a new pump as well.
I told HighFlow about my problem and they also claimed their hands were tied.
So my question is, Does anyone has experience with these kinda problems?
I feel they are running away from their responsibilities. Or am i the one that sees this wrong?
Few weeks back i noticed my Liang pump acting weird. It was going on and off.
I checked my setup and noticed water leaking from the reservoir in my pump.
Pretty lucky my pump is on the bottom of the case. But anyhow i disassembled my setup and noticed hairline cracks in the res.
Also i took the cover of the pump and i could see the water damage.
So i contacted HighFlow here in Holland. They said to me that i should contact XSPC directly. So i did.
I asked them if they could check it out. Even made a Youtube clip to show them.
Directly they said ok we will replace the reservoir.
Now the stupid part. I told them that i thought the faulty reservoir was the reason my pump broke. Especially when you make a product that belongs on that pump!
They claimed because the pump was not their brand they could not do anything for me.
I replied that was kinda dumb and it was not very customer friendly from them. They could easily tell HighFlow to give me credit for a new pump as well.
I told HighFlow about my problem and they also claimed their hands were tied.
So my question is, Does anyone has experience with these kinda problems?
I feel they are running away from their responsibilities. Or am i the one that sees this wrong?