Thursday, April 28th 2022

Apple's Self Service Repair Now Available

Apple today announced Self Service Repair is now available, providing repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store. Self Service Repair is available in the US and will expand to additional countries—beginning in Europe—later this year.

The new online store offers more than 200 individual parts and tools, enabling customers who are experienced with the complexities of repairing electronic devices to complete repairs on the iPhone 12 and iPhone 13 lineups and iPhone SE (3rd generation), such as the display, battery, and camera. Later this year the program will also include manuals, parts, and tools to perform repairs on Mac computers with Apple silicon.
To start the Self Service Repair process, a customer will first review the repair manual for the product they want to repair by visiting support.apple.com/self-service-repair. Then, they can visit the Apple Self Service Repair Store and order the necessary parts and tools.

Every genuine Apple part is designed and engineered for each product, and goes through extensive testing to ensure the highest quality, safety, and reliability. The parts are the same ones—at the same price—as those available to Apple's network of authorized repair providers. For certain repairs, customers will receive a credit when returning a replaced part for recycling.

The Apple tools available to customers on the Self Service Repair Store are the same as used by Apple's repair network. They are custom designed to help provide the best repairs for Apple products, and are engineered to withstand the rigors of high-volume, professional repair operations where safety and reliability are the utmost priority. The high-quality tools offered through Self Service Repair include torque drivers, repair trays, display and battery presses, and more.

Apple will offer tool rental kits for $49, so that customers who do not want to purchase tools for a single repair still have access to these professional repair tools. The weeklong rental kits will ship to customers for free.

Self Service Repair is part of Apple's efforts to further expand access to repairs. For the vast majority of customers who do not have experience repairing electronic devices, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.

Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 3,000 Independent Repair Providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, in the US, eight out of 10 Apple customers are located within 20 minutes of an authorized service provider.

Also today, Apple published a paper, "Expanding Access to Safe, Reliable, and Secure Service and Repair," which details Apple's approach to designing long-lasting products and increasing access to repairs.
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15 Comments on Apple's Self Service Repair Now Available

#1
GreiverBlade
rental for 49$ typical Apple ... a week of "Apple tools" for 49 or a "till it break" iFixit toolkit for 69, glad i did not wait on them.

well, glad they are supporting that now (albeit still in a closed controlled manner) but basically charging for what a lot of peoples did back, me included, is indeed typical Apple ...
their professional "Apple tools" make me laugh, and i dread of the price of the parts they will provide ... :laugh:

but yeah, that's a step forward (the supporting that behavior is.)
Posted on Reply
#3
R0H1T
AleksandarKApple will offer tool rental kits for $49, so that customers who do not want to purchase tools for a single repair still have access to these professional repair tools. The weeklong rental kits will ship to customers for free.
What's the logic behind this, except of course $$$ :wtf:
Posted on Reply
#4
Tigger
I'm the only one
No repair manual for anything below a iphone 12 though, bit cack.
Posted on Reply
#5
mb194dc
If you don't want to deal with the issues from being in a closed proprietary tech eco system, don't buy any apple products?

I guess they've been forced to do this by the right to repair movement, better than nothing...
Posted on Reply
#6
Lenne
S.T.A.R.S.
TiggerNo repair manual for anything below a iphone 12 though, bit cack.
Yep. I'd love to refurb my iP 8+ myself. Maybe they'll bring spare parts for older phones later? At least I hope so.
mb194dcIf you don't want to deal with the issues from being in a closed proprietary tech eco system, don't buy any apple products?
I used Android phones for ~5 years until I switched back to iOS and I don't regret that. Apple has its limitations but at least iPhones have a much longer support in general for example.
Posted on Reply
#7
noname00
mb194dcIf you don't want to deal with the issues from being in a closed proprietary tech eco system, don't buy any apple products?

I guess they've been forced to do this by the right to repair movement, better than nothing...
Which major phone manufacturer will sell you any of these: display, battery, ports, buttons?
Actually, who sells any of these even for laptops, mirrorless cameras, action cameras, drones, monitors, TVs, and basically any other device you can buy?

Louis Rossmann has a video where he complains that you can't buy anymore laptop displays to replace broken ones, and he works in this industry.

Don't get me wrong, I agree this is done only for the image and to make it look like they do something towards right to repair, but don't argue that only apple does it.
Posted on Reply
#8
trsttte
LenneYep. I'd love to refurb my iP 8+ myself. Maybe they'll bring spare parts for older phones later? At least I hope so.
Can you use parts from the SE? Some parts are probably compatible

edit: they are www.ifixit.com/News/41123/here-are-the-parts-you-can-swap-between-the-new-iphone-se-and-iphone-8
wait nevermind, just saw the + there
LenneI used Android phones for ~5 years until I switched back to iOS and I don't regret that. Apple has its limitations but at least iPhones have a much longer support in general for example.
Android were behind on that are for the longest time but hopefully things will continue to improve (especially since qualcomm will start to feel the pressure from in house SoCs and competition from mediatek and unisoc for example)
Posted on Reply
#9
mb194dc
noname00Which major phone manufacturer will sell you any of these: display, battery, ports, buttons?
Actually, who sells any of these even for laptops, mirrorless cameras, action cameras, drones, monitors, TVs, and basically any other device you can buy?

Louis Rossmann has a video where he complains that you can't buy anymore laptop displays to replace broken ones, and he works in this industry.

Don't get me wrong, I agree this is done only for the image and to make it look like they do something towards right to repair, but don't argue that only apple does it.
Point is you can get third party replacements and tools for a lot of brands.

Apple will sue anyone doing that...

You can also root most devices and take full control if you want to.

Personally don't get why anyone would buy apple gear, and get tied in. I have osx in a VM and that's enough for me.
Posted on Reply
#10
Tigger
I'm the only one
LenneYep. I'd love to refurb my iP 8+ myself. Maybe they'll bring spare parts for older phones later? At least I hope so.


I used Android phones for ~5 years until I switched back to iOS and I don't regret that. Apple has its limitations but at least iPhones have a much longer support in general for example.
I have used both, I prefer Android for drag and drop music files to the phone. If Apple did that it would make all the difference for me, hate using shitty itunes just to put music files on. It's not like it's even very user friendly even just for that. I went from a IP 8+ to a S20 plus 5g, and for now, not going back.
Posted on Reply
#11
bug
First they take away your repair rights and then they'll sell that back to you for the low, low price of "whatever we feel like charging". Did I get it right?
Posted on Reply
#12
Lenne
S.T.A.R.S.
trsttteCan you use parts from the SE? Some parts are probably compatible

edit: they are www.ifixit.com/News/41123/here-are-the-parts-you-can-swap-between-the-new-iphone-se-and-iphone-8
wait nevermind, just saw the + there



Android were behind on that are for the longest time but hopefully things will continue to improve (especially since qualcomm will start to feel the pressure from in house SoCs and competition from mediatek and unisoc for example)
Yep, I have the larger Plus. Sucks that they haven't made a Plus SE.
Posted on Reply
#13
ir_cow
EBay is about to flood with refurbished apple stuff lol
Posted on Reply
#14
Athlonite
bugFirst they take away your repair rights and then they'll sell that back to you for the low, low price of "whatever we feel like charging". Did I get it right?
Yup you got that right
Posted on Reply
#15
Lycanwolfen
LOL really, I just replaced a Imac power supply. I found a new one for 75.00 Apple wanted 400 bucks.
You can order a whole apple computer cheaper from china in parts and build it yourself.
Posted on Reply
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