Tuesday, March 11th 2025
Retroid Pocket Mini Scaling Issue Deemed Unfixable, $10 Discount Announced For Customers
The Retroid Pocket Mini handheld was announced with an AMOLED display boasting a resolution of 1280 x 960, which was plenty for its tiny 3.7-inch display. However, the product has suffered from a pretty severe scaling issue, with the device extending a 1280 x 928 image to fit the panel's native resolution. While that may not sound like much, the scaling issues have adversely affected a sizeable chunk of is customers, particularly those who enjoy CRT filters, ultimately leading Retroid to issue a response. For a detailed understanding of the implications of the scaling issues, be sure to check out Retro Gamer Corps' detailed video on the matter.
According to Retroid, the aforementioned issue is not fixable, and requires hardware-level revisions for the next version of the system. For those with the current version, Retroid has announced a $10 discount coupon towards their future products for everyone who purchased the system. Moreover, those who simply do not wish to put up with the scaling issues, will have the opportunity to return the product and receive a full refund. The return window is valid only until 14th of March, and while the number of returns was capped at 200 previously, Retroid's recent statement, shared by RGC, contains no such indication.
Source:
Notebookcheck
According to Retroid, the aforementioned issue is not fixable, and requires hardware-level revisions for the next version of the system. For those with the current version, Retroid has announced a $10 discount coupon towards their future products for everyone who purchased the system. Moreover, those who simply do not wish to put up with the scaling issues, will have the opportunity to return the product and receive a full refund. The return window is valid only until 14th of March, and while the number of returns was capped at 200 previously, Retroid's recent statement, shared by RGC, contains no such indication.
14 Comments on Retroid Pocket Mini Scaling Issue Deemed Unfixable, $10 Discount Announced For Customers
The fundamental oversight, speaks volumes about the company: Fake enthusiasts trying to cash-in on a persisting fad.
But, I have no horse in this race other than passing interest.
Knowing who holds the game's copyright, I have no expectations of anything good...
what they SHOULD have done was issue a RECALL, since the issue can NOT be fixed, and this amounts to a defective product, which never should have been released....
And offering a $10 discount on the future purchase of a ~$200 pad is EXTREMELY insulting IMO....
man I am soooo glad I don't have any interest in handheld gamr tois !
This is not done out of kindness of heart or dedication. Dedication wouldn't have created this issue to begin with. They're producing for a niche... and fail to read the room. Painful.
The recalled units should be sold much cheaper in the shop.
Again I wonder who tests hardware before shipping? No prototype phase?
edit: maybe software issue - but the text claims a hardware issue. And it seems not to be fixable in software - which I highly doubt.
Let's not over-react folks. We wouldn't want anyone to think we were behaving like "ignorant, ill tempered nobody's" would we, eh Nadella?
The response is OK. But its also the only possible response and honestly, for what it is, I had expected more fine grained damage control. Like... a coupon for the next purchase?! Thats almost an insult if you're not returning the device and I wonder how you'd feel if you're not returning it. You can't be happy... Instead, credit customers that 10 bucks directly, and you're saving face. Its a small feature not doing what was promised; so amend the existing contract in customer's favor to fix the gap. Because what's a coupon really saying? 'Buy more with us, so we can screw you again'?
Don't mistake calling things what they are for overreacting. People should instead do a lot more of this, and follow through on it. It'll teach companies how the world is supposed to work. Contract is contract. Simple.