Gigabyte RMA Problems. I will no longer recommend them!!!

[Super XP]

My issues? Just read bellow. This has been the absolute WORST experience I've ever encountered in regards to computers. I will no longer buy or recommend a Gigabyte product ever again. I will also post this experience on News Groups and Forums so that people may judge for themselves whether to ever buy into Gigabyte.

I want my money back or I want a complete replacement with a different model number motherboard based on the SB750 chipset. Plain and Simple. I've had enough

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Question - 666812
From : NAME [ E-MAIL ]
Sent : 10/11/2008 02:15
Question : This was my first time I've ever purchased a Gigabyte product and it will be my LAST TIME.

It's been 5 months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ever since I've purchased this particular Gigabyte motherboard, I've had problems from day one. I've requested for a bios update to resolve several issues with this motherboard and Gigabyte failed to deliver. Finally when you do release a bios update F6B it's not only 3 months old, but it now made my system 100% worst than ever.
System hangs consistently, freezes for 3 to 5 seconds consistently over and over again in a matter of minutes at a time. There are just too many problems to list with this ridiculous motherboard.

I've updated to the latest bios off the Gigabyte website. Now my system is completely unstable and won't boot into Windows anymore. I've tried every possible technique to get Windows to load, with no luck. I also cannot save bios settings anymore for some reason, system just hangs.

I repair and build computers as a hobby and have "considerable experience" in this field. I only ask one thing, and that is to take this piece of junk I've purchased for an $expensive$ premium and replace it with a completely "NEW" sealed in a BOX SB750 based AM2+ motherboard with at least Crossfire X (GA-MA790GP-DS4H).

I've had enough with Gigabyte and with this motherboard. I don't want it fixed, I don't want it replaced, I just want my money back and/or a replacement with the above noted model motherboard. I will also be very happy to to right back to buying Asus and to pick up an Asus AM2+ based motherboard seeing I've never had a problem with Asus before.

I don't want technical advice; I've already gotten enough of it off News Groups and Forums. I am not the only person having "MAJOR" issues with this particular motherboard.

I've tolerated this nonsense ever since I purchased this motherboard several months ago. Now I've had enough.

This was my first ever purchase of a Gigabyte product, I really don't want it to be my last.

Thank you for your time and fortitude,

-------------------------------------------------------------------------------
Model Name : GA-MA790FX-DQ6
--------------------------
M/B Rev : 1.0
BIOS Ver : F5
Serial No. :
Purchase Dealer : NCIX.com
-------------------------------------------------------------------------------
VGA Brand : ATi Model : HD 4870 512MB GDDR5
CPU Brand : AMD Model : Phenom X4 9850 Speed : 2.50 GHz
Operation System : Vista 64-bit SP :
Memory Brand : Type : DDRII
Memory Size : 8GB Speed : DDR2-1066
Power Supply : 750 W

Answer - 666812
Answer : Examine all your components and attempt to test with just the bare minimal installed
- cpu along with heatsinkfan
- single stick of memory
- videocard
- single hdd and optical drive

Are there any issue when operating with these components installed?
We only offer manufacture warranty service here, if you feel the board is the issue you may send in to us for further examination, any refunds will need to be through your vendor where it was purchased from.

Question - 667853
From : NAME [ E-MAIL ]
Sent : 10/14/2008 09:18
Question : I already tried everything you suggested along with many more techniques. Like I've mentioned in my previous question, I am extremely fluent in computer technology. This particular motherboard is defective by design IMO. A bios update may resolve the issues I'm experiencing, but Gigabyte has an "Extremely" bad habit with taking ages to release bios updates for there products. It's bad enough you guys released a bios update which made my system even worst.

The vender told me Gigabyte should be releasing newer BIOS UPDATES to resolve early issues with new motherboards released, so this was my main reason why I did not take back the motherboard and so far Gigabyte has not delivered. If I new Gigabyte had problems releasing adequate bios updates for there products consistently, I would never have purchased this Gigabyte product.

Gigabyte Failed Miserably.

Anyway just like I've predicted, Gigabyte tech support is no help, I will have to take matters into my own hands and sell this junk to somebody that wants it.

I will be relaying my BAD Gigabyte experience in more than 2,500 News Groups and Technology/PC Forums and let people be the judge.

Answer - 667853
Answer : Please note that bios is not something which you can release it a day or two, it will takes weeks or months to complete the test before being able to release it. We can assist
in warranty service, but any replacement for an different model cannot be done. Please contact our service department to provide you with more details and assistant regarding your request. You can email them at ( services@gigabyte-usa.com )

From : NAME [ E-MAIL ]
Sent : 10/15/2008 05:51
Question : Thanks for your reply.

I've used Asus motherboards in the past. Asus consistently released new Bios updates in a matter of weeks/months and they continue this strong customer trend.

This was my first time I've purchased a Gigabyte product. No offence to you or anybody at Gigabyte, but I've been having problems ever since I purchased this Gigabyte motherboard.

No problem, it's a revision 1.0 based motherboard. Problems are expected, just like other new motherboards from other companies. But waiting for 5+ months for a bios update from Gigabyte is a ridiculous time frame especially when you eventually release a bios update (2 months old) and it solves absolutely nothing but more problems.

Bios updates are 100% VITAL regardless. I really think Gigabyte needs to step it up a notch and release them in a much faster pace.

I've compared an equivalent Asus based motherboard with this Gigabyte motherboard I've purchased. Both have been released about the same time. Asus has been consistently updating the bios every 1 to 3 months and just in the last 3 months (June, July & August) they've released a new bios update every month in a row. These bios updates offered many features and solved many issues. This level of service is a must.

I feel Gigabyte let me down very much which unfortunately forced me to never purchase a product that has the Gigabyte LOGO on it.

ASUS BIOS UPDATES IN A ROW: Just look how much effort Asus puts into there Bios Updates, from supporting newer CPU's to Enhancing memory compatibility etc. they have it all. Why can't Gigabyte give this level of service?
-----------------------------
M3A-MVP DELUXE BIOS
Support new CPUs. Please refer to our website at: http://support.asus.com/cpusupport/cpusupport.aspx
File Size
802.64 (KBytes) 2007/11/27 update
---------------------------------------
M3A32-MVP Deluxe BIOS 0801
1. Enable support for SLP2.0
2. Fix "Cache Mapping Cycle" item disable function fail issue.
3. Fix system failed to install Vista 64bit and Vista 32bit issue when SATA port has been set to AHCI mode
4. Add new option: "Processor-NB Frequency Multiplier"
5. Add onboard wifi control item. (For WiFi-AP model only)
6. Add AM2+ cpu down core support.
7. Fix PC probe II power fan show 0 rpm issue.
File Size
781.92 (KBytes) 2008/01/03 update
-----------------------------------------
BIOS 1002
1. Enhance WiFi device performance.
2. Fix "ESC" does not work when Quick Boot function is disabled in BIOS.
3. Fix CPU setup may show error message when using certain B3 stepping Phenom CPU.
File Size
787.42 (KBytes) 2008/03/27 update
-------------------------------------------------
1102 BIOS
1.Resolve CrashFree function fail issue.
2.Support wake up system from S1/S3/S4/S5 by external modern.
3.Support new CPUs, please refer to our CPU support list for more details: http://support.asus.com/cpusupport/cpusupport.aspx.
File Size
786.96 (KBytes) 2008/06/16 update
-------------------------------------------------
1202 BIOS for M3A32-MVP Deluxe/Wifi-AP
1.Enhance memory compatibility.
2.Down speed from 1066 to 800Mhz if there are two 1066 dimm in one channel.
File Size
787.13 (KBytes) 2008/07/22 update
------------------------------------------------
1203 BIOS for M3A32-MVP Deluxe
1.Enhance system stability when using AMD 5400+ CPU and DDR2 800Mhz memory.
2.Resolve C1E function failure problem.
3.Resolve incorrect DRAM frequency value is shown in AI-Suite.
File Size
788.69 (KBytes) 2008/08/19 update

I feel I've gotten ripped off Big Time. I should have never went with Gigabyte, should have stuck with Asus.
If you can replace my motherboard with a completely different model, then this piece of junk is going onto e-Bay for sale. Plain and Simple. I've had enough BS.

And once again, I've started to relay my experience on News Groups and Forums.
Have a good Day.

 

[wolf2009]

WOW, you really stuck it to them.

Hope they give you a replacement

EDIT : LOL again. Did they send you another email after that one ?

 

[mlee49]

If thats their 'support' then I will never mess with Gigabutt. Sounds like they aren't will to try to help, just replace the board with them or take it back to the place of purchase for a refund.

I dont expect Gigabutt will provide a refund, but they should offer more than another email address to rma with.

 

[ascstinger]

dfi kept shipping my board back that had power problems until a vrm vaporized itself

 

[aximbigfan]

This may make me a new enemy, but I declare failure on your part. That is not how you talk to a CSR.

Restart with a new CSR, and talk in a polite, but firm manor. Make sure your message to them is spell checked, grammar is correct, and avoid anything that looks trashy.

Make sure you don't come off as being an arrogant prick. (NOT saying you are)

With this method, I have achieved success, for the most part.

Chris

 

[ShadowFold]

Deja Vu.. Same thing happened to me awile ago. I seriously loath them now.

 

[jbunch07]

I've had 2gigabyte boards in my time, The first one worked flawlessly, The second one not the same story. I don't think ill buy from them again. Problems do happen but that's no excuse for bad support.

 

[Kursah]

I've had decent and crap from Asus, DFI, Gigabyte, Abit, etc...they all have win/lose situations, but generally I've been more lucky then not....my worst experience was by and far ASUS...but look, I'm currently running on an Asus board, probably the best MB I've ever owned.

Unfortunately tho, it seems newer hardware seems to have lower standards or breaks easier than the old-school stuff...I still have an Abit AS8-V that works flawlessly, with vdroop mod, hell that thing was a beast back when...if you OC'd too far, it'd beep, and go into bios...you do that on a modern bios it's a 50/50 crapshoot that it might not post or it might reset itself....ya never know for sure. I think product quality and support could be improved across the board imo (no pun intended).

Sorry for your issues man...that really sucks. I've been there tho, and many companies follow similar lines of procedure unfortunately...

 

[flclisgreat]

i have had 2 dfi mobo's(not counting rma's). will never buy another one. first one came with the corner of the mobo bent behind it...WTF.

 

[blkhogan]

That's strange. I've always had very good luck with Gigabyte. I've had to RMA 2 boards to them, they promptly sent me new ones. Hmmmmm...... not good on their end

 

[Fitseries3]

tell them to refund your money in full and your going to go get a board THAT WORKS from one of their competitors.

 

[Exeodus]

Well, I have a Gigabyte board, and I do agree, there bios updates are far and few between.
I have a E8500 E0 stepping that I can't use yet because so far they only have a beta bios available, since September no less.

I also had a Galaxy II water cooling kit take a crap on me, the pump died. But I have been hesitant to get a rma because of the notoriously bad service.

Check out what the BBB has to say about them (this may be my last Gigabyte product)
http://www.la.bbb.org/BusinessReport.aspx?CompanyID=13136347

 

[wolf2009]

tell them to refund your money in full and your going to go get a board THAT WORKS from one of their competitors.

Lol did you read the OP, thats exactly what he was telling them

 

[blkhogan]

Just tell your going to kick their asses. That always works

Disclaimer:
TPU does not in anyway approve the kicking of anyones ass at any time.

 

[Pinchy]

Hmm I have never had a problem with GB or their support.

The last experience I had with them was when I installed a CPU and a bin bent. I didnt realise of course (LGA775) and the motherboard fried. Took it back to the store I bought from, they tried to tell me it was my fault the pin bent and they couldnt do anything. I told them to at least "try" and take it to GB and see what they can do.

They did this, and GB sent me a b/new board

On the same board I had a BIOS problem with the RAM mutli. Within 2 weeks of having the board, a new BIOS was released with the fix.

 

[AphexDreamer]

No matter who your talking to, HP, Asus, Gigabyte, or whatever, it just depends if you get an Asshole of a dude or a nice, helpfull one.

 

[FordGT90Concept]

I don't remember which P45 Gigabyte board it was but it was very picky with RAM and would freeze no matter what you were doing (memtest96, install windows, BIOS, etc.) a few seconds after boot. The only way to fix it was to update the BIOS but, not to the newest. F7 are more stable than what it shipped with but it would only run stable with F6. It's a good board once you get it working but it takes lot of messing around. I don't think I would buy Gigabyte again after that.


I've only had to deal with MSI tech support and they are excellent.

Check out what the BBB has to say about them (this may be my last Gigabyte product)
http://www.la.bbb.org/BusinessReport.aspx?CompanyID=13136347

F!?!

MSI has an F rating too though which I wholly disagree.

 

[craigo]

This is why i use intel boards...you may get a few poorly executed "value added features" in a third party component... but its not difficult to see the value in intel when issues arise.

 

[Stephen]

I've been planning on buying a Gigabyte motherboard when I build my first computer soon and I'm still going to buy it because of the good reviews I've found (it's the GA-M61PME S2).

Yeah it sounds like their tech support is crap but whenever I email any support I always try to make my first message as mature and polite as I can, then get down to earth.

 

[tkpenalty]

Sorry but the AMD platform boards fail to deliver in the first place so I wouldnt be surprised .

I think its the same story with every other company out there, DO YOUR RESEARCH before you purcahse any product. Their Intel boards are fine though (most of the time).

And btw I'd take a GA P45 DS3P/UD3P at most, anything higher end has a poorly designed cooling system/useless extras. Not saying that they're bad boards though. I want a GA P45 UD3P ...

 

[stanhemi]

same problem whit asus board 3 time in a row.for me asus it finish but i dont says asus are crap for that.but the CSR are just a bunch of ass....

 

[FordGT90Concept]

I've been planning on buying a Gigabyte motherboard when I build my first computer soon and I'm still going to buy it because of the good reviews I've found (it's the GA-M61PME S2).

I would advise against that. It is so not worth the two weeks of memory RMA's just because Gigabyte can't author stable BIOS.

 

[eidairaman1]

Super XP Chill out!

My issues? Just read bellow. This has been the absolute WORST experience I've ever encountered in regards to computers. I will no longer buy or recommend a Gigabyte product ever again. I will also post this experience on News Groups and Forums so that people may judge for themselves whether to ever buy into Gigabyte.

I want my money back or I want a complete replacement with a different model number motherboard based on the SB750 chipset. Plain and Simple. I've had enough

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dude you really jumped the gun on this issue, if your having so many problems request a replacement. If you become nasty with the Customer Service they will refuse to help you, that applies anywhere, you can always call and ask to talk to the top tech there.

But first of all Try the RMA then if that doesnt help any i have plenty of boards to recommend

http://forums.techpowerup.com/showpost.php?p=1004226&postcount=4544

 

[btarunr]

I've had no problems with Gigabyte staff. I've in fact had great experience in dealing with their staff at the Hyderabad service centre. I'd sent a problematic P35-DS3R. I had it back to me, serviced, in fresh packaging..along with of course...product catalogues, etc. I recommend gigabyte.

 

[Hayder_Master]

dumm , my gigabyte mobo have a problem too i want to contact them today , i hope not get same answer