i need help. my computer restarts after winows xp boot with system error

[quasar923]

i have a brand new custom built windows xp home edition operating computer. it has work fine untill now. after is goes through the start up with the blue bar whick normally only takes about 8 cycles now takes 17. after that is goes black and in a small box with an X in a red cirlce it says "lsass.exe-system error" at the top, then below it it says "the end point format is invalid", then it lets me click the exit at the top right corner or click OK and then it restarts and does the smame thing over again. please help.

 

[DR.Death]

it sound like a Virus. can u boot in safe mode

 

[francis511]

virus i think

 

[Alcpone]

I googled and found this,

http://www.neuber.com/taskmanager/process/lsass.exe.html

 

[quasar923]

yes i can boot in safe mode . what should i do?

 

[Alcpone]

yes i can boot in safe mode . what should i do?

Setup a new account to test if you can boot into windows normally in safe mode or scan for gremlins in safe mode!

You could then attempt a repair with your original xp disk if that doesn't help!

 

[francis511]

Note: The lsass.exe file is located in the C:\Windows\System32 folder. In other cases, lsass.exe is a virus, spyware, trojan or worm! Check this with Security Task Manager.

 

[Alcpone]

Note: The lsass.exe file is located in the C:\Windows\System32 folder. In other cases, lsass.exe is a virus, spyware, trojan or worm! Check this with Security Task Manager.

lol

Well copy and pasted!

 

[quasar923]

well right now im in safe mode scaning for virisus with norton anti virus. should i try to find the actual file and delete it?

 

[Alcpone]

well right now im in safe mode scaning for virisus with norton anti virus. should i try to find the actual file and delete it?

I would suggest making a new user account, see if that will allow you to log in!

If you can, then put your xp disk in and go to start - run and type sfc /scannow

That may repair that file!

 

[francis511]

i say so because i think i caught it once

 

[Alcpone]

i say so because i think i caught it once

Well, what did you do to rectify it? The lad needs help!

 

[quasar923]

yes i do need help

 

[Alcpone]

yes i do need help

Did you try what I suggested?

 

[quasar923]

i have created the new account but not nything with the windows xp cd because my dad has it and he needs to get it for me for some reason he wont let me knwo where it is. but hell get it in like 10 minutes so ill try that. the only thing is that the cd he has is windows xp pro and my comp is home editoin will that have any difference?

 

[Alcpone]

i have created the new account but not nything with the windows xp cd because my dad has it and he needs to get it for me for some reason he wont let me knwo where it is. but hell get it in like 10 minutes so ill try that. the only thing is that the cd he has is windows xp pro and my comp is home editoin will that have any difference?

Yeah, you need the disk that it was installed with!

Have you been into msconfig recently? Im wondering if you may have disabled a startup function of xp!

 

[quasar923]

im not shure. but i never had a cd except for when my friend who built it for me used a home edition cd but he was out of cd keys so it gave me a period of tiem until i got the actual thing. i called microsoft and they gave me a key over the phone for free too and it worked so i dont have the cd

 

[Alcpone]

im not shure. but i never had a cd except for when my friend who built it for me used a home edition cd but he was out of cd keys so it gave me a period of tiem until i got the actual thing. i called microsoft and they gave me a key over the phone for free too and it worked so i dont have the cd

They gave you a key for free?

Do you not mean they just authorised the key that he used to install with?

You can still run sfc /scannow but if it throws up that it needs the original disk you will need that!

I take it its running with a new account though?

Did it find any gremlins?

 

[quasar923]

yes it was for free i clicked the activate windows and he gave me a whole new key. yes it is working on a new account and im using the internet with it now under safe mode with networking. how do i find gremlins?

 

[Alcpone]

yes it was for free i clicked the activate windows and he gave me a whole new key. yes it is working on a new account and im using the internet with it now under safe mode with networking. how do i find gremlins?

I ment virus's (gremlins)

Have you even tried system restore?

 

[quasar923]

oh, no it did not find ny viruses i scaned it with norton anti virus and it didnt find anything

could i just delete the file because i was able to find it under windows23

 

[Alcpone]

oh, no it did not find ny viruses i scaned it with norton anti virus and it didnt find anything

could i just delete the file because i was able to find it under windows23

It's a system file, so no dont delete it!

I have said all I can say, get your friend to help you out!

 

[quasar923]

he said he doenst know nything about it. hes not too good at programing

 

[quasar923]

is there any way i could restore my computer and delete all of my files and stuff

 

[francis511]

der, um ,ahh , yeah ages ago.well all the obvious.google it.run avir ( 2 or 3). try
manually deleting troublesome files .actually i think it gave me some trouble.