For any of you thinking you should never try to sell stuff and do I.T. Support and diagnostics are crazy, because every company needs profit if they have shelves(ruthless world).
I used to be a I.T. Tech at a local in-store shop (sadly out of business) where we also had store shelving stock.
We had over 6 case's, Intel and AMD dual to latest processors, Motherboards for all processors,
DDr,ddr2,ddr3 ram and so-dims for the laptops. We had antivirus software, security "camera" software, even POS system software. We also had windows vista-7 and XP(not after micro s. stopped shelving XP) we had everything, like a mini Fry's or Micro Center store. We had more tech then bestbuy in the same complex(client reference).
(we would restock from a weekly trip to LA to distribution warehouses like D&D)
One of the reason's we went of business is because there just was not enough sale's to cover the building utility's, renting/loan, and licensing needed to make the computer shop run. We had a good number of client's that liked the quick I.T. work.
In 1-3 days every system was on the bench then finished and returned, and that was with any problem(bad drives, salvage data, virus, maintenance, system build). I saw as a lot of work was being done for clients and there computer's, but are profit was coming from the work order's and barley any sales, and we were already low balling on charge's.
Didn't go well, we couldn't keep up with the low charge's on our work order's without any sales for all the store merchandise. So don't get angry at anybody trying to sell anything, because frankly no one win's if there is not enough profit, and the client can always say no or get a refund
Tech Ethics:
*Always refer to the "customer" as the Client so there isn't this sense of best buy sales rep.
*Never argue with the Client, and never disagree with the Client unless you peacefully explain and they understand.
*Always ask for what the client want's before you get into the diagnostics, you want to make sure you clarify or assure if it can be done. (sometimes there is confusion so take it seriously on this one)
*Call the Client with any notifications if there are more problems found, and if there need's to be any extra charge's. Also notify immediately if your done with the machine, so you have a happy client.
*Explain to the Client that you will assist them if there are any problem's, (give them number for contact) some people give out there cell numbers for anytime assistance.
*Just assume that all Clients are low in knowledge and explain it as if you were telling a semi elderly man that's just not the tech geek.
there's some obvious suggestion's like, get the work done on time, do it right, and know what your doing.