ATI Mobility Redeon HD 5850. Please Help

Kamran · Apr 26, 2012

Hi Every one, I just upgraded the RAM of my Alienware M15X Laptop from 4 GB to 8 GB. Rating of the graphic card in Windows Experience Index came down from 7.0 to 6.0 after the upgrade.
Please Help me how to fix it and I can not find any driver for my ATI Mobility Redeon HD 5850 card on AMD Website and When I download 5800 series driver it say no such graphic card is found in your system but when I go to device manager and update the driver it shows that I have ATI Mobility Redeon HD 5850 graphic card installed. Please help I am very sad How to bring back the score of my graphic card to 7.0

I installed the old ram again but the score remains 6.0 on Windows Experience Index.

TheMailMan78 · Apr 26, 2012

Kamran said:
Hi Every one, I just upgraded the RAM of my Alienware M15X Laptop from 4 GB to 8 GB. Rating of the graphic card in Windows Experience Index came down from 7.0 to 6.0 after the upgrade.
Please Help me how to fix it and I can not find any driver for my ATI Mobility Redeon HD 5850 card on AMD Website and When I download 5800 series driver it say no such graphic card is found in your system but when I go to device manager and update the driver it shows that I have ATI Mobility Redeon HD 5850 graphic card installed. Please help I am very sad How to bring back the score of my graphic card to 7.0

I installed the old ram again but the score remains 6.0 on Windows Experience Index.

The index score is bogus man. However when was the last time you did a clean install of Windows?

Kamran · Apr 26, 2012

I never did clean installed. It is factory installed Windows 7 Professional X64. I never formatted it since I bought it.
Man help me. How to tell what is the true rating of my Graphic card then?

Kamran · Apr 26, 2012

Here is the specification of My graphic Card after checking it on GPUZ. Did I messed up some thing in my graphic card after RAM upgrade or is it normal for all Mobility HD 5850 cards.

TheMailMan78 · Apr 26, 2012

Kamran said:
I never did clean installed. It is factory installed Windows 7 Professional X64. I never formatted it since I bought it.
Man help me. How to tell what is the true rating of my Graphic card then?

Have you played a game since the upgrade? If it games fine then I wouldn't worry man. Windows index isn't really a good judgement of performance.

How old is the computer? My rule of thumb is to reinstall the OS once a year just to get rid of any trash or corruption that may occur overtime. Its not really necessary per say. Its just something that solves issues like the one you are having.

Kamran said:
Here is the specification of My graphic Card after checking it on GPUZ. Did I messed up some thing in my graphic card after RAM upgrade or is it normal for all Mobility HD 5850 cards.
http://gpuz.techpowerup.com/12/04/26/6bd.png

If the RAM is shared and you put slower RAM in then yeah. It could have effected GPU performance. However I don't "think" a 5850 Mobility shares RAM. Could be wrong. HOWEVER I don't think you damaged anything. Did you run a re-assessment after you put the old RAM back in?

Kamran · Apr 26, 2012

Redeon HD 5850 Windows Index went down after Upgrade

I bought this computer like 3 weeks ago on ebay. It has I 7 X 940 Extreme Processor. So I just bought because it had High score in Windows Experience Index but I wonder why the score will come down after I installed better RAM than before it had. I checked it on CRUCIAL RAM website and crucial recommend that RAM for my laptop. If I know this is gonna happen. I was not going to update it :cry:

brandonwh64 · Apr 26, 2012

Kamran said:
I bought this computer like 3 weeks ago on ebay. It has I 7 X 940 Extreme Processor. So I just bought because it had High score in Windows Experience Index but I wonder why the score will come down after I installed better RAM than before it had. I checked it on CRUCIAL RAM website and crucial recommend that RAM for my laptop. If I know this is gonna happen. I was not going to update it

Calm down, Its ok man. as MM said, WEI is crap and should not be trusted. If you feel this is an error then download 3dmark11 and run a test with new ram, THEN put old ram in and rerun the test to see which score is better.

TheMailMan78 · Apr 26, 2012

Kamran said:
I bought this computer like 3 weeks ago on ebay. It has I 7 X 940 Extreme Processor. So I just bought because it had High score in Windows Experience Index but I wonder why the score will come down after I installed better RAM than before it had. I checked it on CRUCIAL RAM website and crucial recommend that RAM for my laptop. If I know this is gonna happen. I was not going to update it

Don't worry man. Like I said windows index is wierd. There is a whole thread on TPU started a few days ago of people messing with it to get all kinds of weird ratings. If you bought the computer off of ebay I suggest a clean install anyway. No telling what they pre-installed when they shipped it to you.

Kamran · Apr 26, 2012

Thanks guys but I also have hard time to find the driver for my graphic card on AMD website the only driver they recommend for my computer is for 5800 series and When I want to install it that gives me blue screen of death and windows says that driver is not compatible for my graphic card.

TheMailMan78 · Apr 26, 2012

Kamran said:
Thanks guys but I also have hard time to find the driver for my graphic card on AMD website the only driver they recommend for my computer is for 5800 series and When I want to install it that gives me blue screen of death and windows says that driver is not compatible for my graphic card.

I'm telling you man I would format. Chances are you are downloading a non-mobility driver.

Sasqui · Apr 26, 2012

Have you tried finding the driver on the Dell/Alienware site using your machine service tag?

Steve-007UK · Apr 26, 2012

Kamran said:
I bought this computer like 3 weeks ago on ebay. It has I 7 X 940 Extreme Processor. So I just bought because it had High score in Windows Experience Index but I wonder why the score will come down after I installed better RAM than before it had. I checked it on CRUCIAL RAM website and crucial recommend that RAM for my laptop. If I know this is gonna happen. I was not going to update it

First of all and like others have said, The Windows index score i bogus and never works right.

Now did you run the WEI test again after you added more ram? Did you also check to make sure the ram is still running at the same speed as before?

As for the ati driver, Did you try this tool http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Kamran · Apr 27, 2012

I downloaded its driver from Dell website too but it does work with my computer but its kinda of old version. I did download ATI software what tells you which driver is compatible with your graphic card and when that software compatibility software download compatible driver for the graphic card, it does not work with my computer.
I was wondering if I can flash graphic card will that fix rating of my computer's graphic card. But I don't know how to flash the BIOS of my computer's graphic card. The only easy Graphic card Bios software on dell website is very easy to use but It does not fix the rating in windows index.
Can you guys please check that picture what uploaded from gpu z and tell me is that the normal specification of my graphic card.
And please also let me know how to enable crossfire in my graphic card. In catalyst center I don't see the option of enabling crossfire.

Kamran · Apr 27, 2012

One more issue. When I want to factory reset my computer from Dell Hidden partition. It does go to the restoration section but when I select factory reset. It say incorrect parameter.

AlienIsGOD · Apr 27, 2012

Kamran said:
I was wondering if I can flash graphic card will that fix rating of my computer's graphic card. But I don't know how to flash the BIOS of my computer's graphic card. The only easy Graphic card Bios software on dell website is very easy to use but It does not fix the rating in windows index.

Kamran, why are you so obsessed with WEI score? its been stated SEVERAL times that its not a good indicator of anything. do what the others have suggested and reformat.

OneMoar · Apr 27, 2012

slower ram maby ?
WEI = completely and utterly meaningless its not even 50% accurate most of the time

Kamran · Apr 27, 2012

AlienIsGOD said:
Kamran, why are you so obsessed with WEI score? its been stated SEVERAL times that its not a good indicator of anything. do what the others have suggested and reformat.

But if I use other format option then I wound lose those good softwares what came with my computer, like nero burner. And I do have alienrespon DVD with me but that only include drivers and does not carry softwares.

Kamran · Apr 28, 2012

Hi Guys thanks alot for the suggestions over here. Finally My graphic card score came back to normal 7.0.
I don't know what has happen but it came back to normal again. I am soo happy. Maybe I installed the driver again from the dvd what came with my laptop. I am not sure but maybe that was the problem of old driver. I almost hated my laptop but now I love it again.
Here is the specs of my laptop
Cpu I7 940X
Samsung 250 SSD
8 GB DDR 3 Crucial RAM 10600 MGZ
Ati Mobility Radeon 5850

Now my base score is Samsung SSD Which has 6.8 Rating in WEI
I am going to Upgrade My SSD too 500 gb but I don't know which one to get that can give me higher rating than 6.8.

Dent1 · Apr 28, 2012

Stop obsessing over Windows Experience Index, it isnt an accurate measure of performance. It means absolutely nothing in the real world.

eidairaman1 · Apr 28, 2012

What is the Exact Make Model of Your Laptop?

What are the Specifications of that Laptop which means, Motherboard/Chipset/Audio Chip/Bios/Ram/HD/Video Card

What Power Adapter are You Using

What Exact Ram did you put in the Machine?

Have You ever Formatted or Installed Drivers or an Operating system such as Windows on a Computer Before?

Once You Provide answers to those questions I will be able to help you much better than just saying your "card isnt working right or WEI isnt right"

System Name	TheMailbox 5.0 / The Mailbox 4.5
Processor	RYZEN 1700X / Intel i7 2600k @ 4.2GHz
Motherboard	Fatal1ty X370 Gaming K4 / Gigabyte Z77X-UP5 TH Intel LGA 1155
Cooling	MasterLiquid PRO 280 / Scythe Katana 4
Memory	ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s)	MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage	256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s)	LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case	Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s)	Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply	Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse	SteelSeries Sensei (RAW) / Logitech G5
Keyboard	Razer BlackWidow / Logitech (Unknown)
Software	Windows 10 Pro (64-bit)
Benchmark Scores	Benching is for bitches.

System Name	TheMailbox 5.0 / The Mailbox 4.5
Processor	RYZEN 1700X / Intel i7 2600k @ 4.2GHz
Motherboard	Fatal1ty X370 Gaming K4 / Gigabyte Z77X-UP5 TH Intel LGA 1155
Cooling	MasterLiquid PRO 280 / Scythe Katana 4
Memory	ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s)	MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage	256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s)	LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case	Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s)	Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply	Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse	SteelSeries Sensei (RAW) / Logitech G5
Keyboard	Razer BlackWidow / Logitech (Unknown)
Software	Windows 10 Pro (64-bit)
Benchmark Scores	Benching is for bitches.

System Name	TheMailbox 5.0 / The Mailbox 4.5
Processor	RYZEN 1700X / Intel i7 2600k @ 4.2GHz
Motherboard	Fatal1ty X370 Gaming K4 / Gigabyte Z77X-UP5 TH Intel LGA 1155
Cooling	MasterLiquid PRO 280 / Scythe Katana 4
Memory	ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s)	MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage	256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s)	LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case	Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s)	Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply	Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse	SteelSeries Sensei (RAW) / Logitech G5
Keyboard	Razer BlackWidow / Logitech (Unknown)
Software	Windows 10 Pro (64-bit)
Benchmark Scores	Benching is for bitches.

System Name	TheMailbox 5.0 / The Mailbox 4.5
Processor	RYZEN 1700X / Intel i7 2600k @ 4.2GHz
Motherboard	Fatal1ty X370 Gaming K4 / Gigabyte Z77X-UP5 TH Intel LGA 1155
Cooling	MasterLiquid PRO 280 / Scythe Katana 4
Memory	ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s)	MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage	256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s)	LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case	Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s)	Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply	Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse	SteelSeries Sensei (RAW) / Logitech G5
Keyboard	Razer BlackWidow / Logitech (Unknown)
Software	Windows 10 Pro (64-bit)
Benchmark Scores	Benching is for bitches.

System Name	Senile
Processor	I7-4790K@4.8 GHz 24/7
Motherboard	MSI Z97-G45 Gaming
Cooling	Be Quiet Pure Rock Air
Memory	16GB 4x4 G.Skill CAS9 2133 Sniper
Video Card(s)	GIGABYTE Vega 64
Storage	Samsung EVO 500GB / 8 Different WDs / QNAP TS-253 8GB NAS with 2x10Tb WD Blue
Display(s)	34" LG 34CB88-P 21:9 Curved UltraWide QHD (34401440) FREE_SYNC*
Case	Rosewill
Audio Device(s)	Onboard + HD HDMI
Power Supply	Corsair HX750
Mouse	Logitech G5
Keyboard	Corsair Strafe RGB & G610 Orion Red
Software	Win 10

ATI Mobility Redeon HD 5850. Please Help

Kamran

New Member

TheMailMan78

Big Member

Kamran

New Member

Kamran

New Member

TheMailMan78

Big Member

Kamran

New Member

brandonwh64

Addicted to Bacon and StarCrunches!!!

TheMailMan78

Big Member

Kamran

New Member

TheMailMan78

Big Member

Sasqui

Steve-007UK

Kamran

New Member

Kamran

New Member

AlienIsGOD

Vanguard Beta Tester

OneMoar

There is Always Moar

Kamran

New Member

Kamran

New Member

Dent1

eidairaman1

The Exiled Airman

System Name	PC-Chips
Processor	Ryzen 5 5600x
Motherboard	Asus ROG Strix B550-F Gaming.
Cooling	Thermalright Peerless Assassin 120 SE CPU Air Cooler 6 heat pipes.
Memory	Patriot Viper 32gig dual channel 3600mhz
Video Card(s)	PowerColor HellHound RX 7900 GRE OC
Storage	2X Samsung 860 EVO SSD's 500gig / 2TB crucial P3-NVME / WD-BLUE SN550 1TB M.2 / SP A55 512gig
Display(s)	Panasonic 40-inch 4k TV
Case	Modded NZXT H510
Audio Device(s)	Realtek S1220A - Yamaha A-S501 AMP - 4 x Wharfedale diamond 9.1 speakers - Wharfedale SW150 sub
Power Supply	EVGA SuperNOVA G6 750W 80+ Gold
Mouse	Some cheap wireless thing
Keyboard	Razer Cynosa lite
VR HMD	Oculus Quest 2 128gig version
Software	Windows 11 pro 64bit

System Name	Aliens Ryzen Rig \| 2nd Hand Omen
Processor	Ryzen R5 5600 \| Ryzen R5 3600
Motherboard	Gigabyte B450 Aorus Elite (F61 BIOS) \| B450 matx
Cooling	DeepCool Castle EX V2 240mm AIO\| stock for now
Memory	8GB X 2 DDR4 3000mhz Team Group Vulcan \| 16GB DDR4
Video Card(s)	Sapphire Pulse RX 5700 8GB \| GTX 1650 4GB
Storage	Adata XPG 8200 PRO 512GB SSD OS / 240 SSD + 2TB M.2 SSD Games / 1000 GB Data \| SSD + HDD
Display(s)	Acer ED273 27" VA 144hz Freesync \|TCL 32" 1080P w/ HDR
Case	NZXT H500 Black \| HP Omen Obelisk
Audio Device(s)	Onboard Realtek \| Onboard Realtek
Power Supply	EVGA SuperNOVA G3 650w 80+ Gold \| 500w
Mouse	Steelseries Rival 500 15 button mouse w/ Razor Goliathus Chroma XL mousemat \| Logitech G502
Keyboard	Logitech G910 Orion Spark RGB w/ Romer G tactile keys \| Logitech G513 Carbon w/ Romer G tactile keys
Software	Windows 10 Pro \| Windows 10 Pro

System Name	RPC MK2.5
Processor	Ryzen 5800x
Motherboard	Gigabyte Aorus Pro V2
Cooling	Enermax ETX-T50RGB
Memory	CL16 BL2K16G36C16U4RL 3600 1:1 micron e-die
Video Card(s)	GIGABYTE RTX 3070 Ti GAMING OC
Storage	ADATA SX8200PRO NVME 512GB, Intel 545s 500GBSSD, ADATA SU800 SSD, 3TB Spinner
Display(s)	LG Ultra Gear 32 1440p 165hz Dell 1440p 75hz
Case	Phanteks P300 /w 300A front panel conversion
Audio Device(s)	onboard
Power Supply	SeaSonic Focus+ Platinum 750W
Mouse	Kone burst Pro
Keyboard	EVGA Z15
Software	Windows 11 +startisallback

System Name	My baby
Processor	Athlon II X4 620 @ 3.5GHz, 1.45v, NB @ 2700Mhz, HT @ 2700Mhz - 24hr prime95 stable
Motherboard	Asus M4A785TD-V EVO
Cooling	Sonic Tower Rev 2 with 120mm Akasa attached, Akasa @ Front, Xilence Red Wing 120mm @ Rear
Memory	8 GB G.Skills 1600Mhz
Video Card(s)	ATI ASUS Crossfire 5850
Storage	Crucial MX100 SATA 2.5 SSD
Display(s)	Lenovo ThinkVision 27" (LEN P27h-10)
Case	Antec VSK 2000 Black Tower Case
Audio Device(s)	Onkyo TX-SR309 Receiver, 2x Kef Cresta 1, 1x Kef Center 20c
Power Supply	OCZ StealthXstream II 600w, 4x12v/18A, 80% efficiency.
Software	Windows 10 Professional 64-bit

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64