SSD nowhere to be found, HELP

[MrThomsen25]

Hello Community.

I have a problem, and ive practically done everything possible to solve. I now have to turn to experts to help me further.

I have a SATA 3 6GBPS 240GB SSD, brand new!

Im trying to put this in a HP Elite Small Form factor 8100 PC.

The BIOS cant find the SSD and neither can windows..

So list of what ive tried already:

1.The SSD have been initialized, formatted and assigned drive letter from third party computer (friends) Worked instantly in his
2. 3 different 7 pin ATA cables.
3. 3 different ports tried
4. Updated BIOS to latest available by HP
5. Updated all possible drivers from HP support page
6. Tried IDE/ACHI/RAID
7. I have a seagate 250gb which i have win7 already on, i have tried to put this as primary, but the SSD is nowhere to be found in device manger
8. I have fooled around with boot manager
9.Clean install with win7 pro x64 (cant be found)
10. Shift+f10 with diskpart and list disk (not found)
11. Different 15 pin power supply

This SSD IS A GHOST!!

i know for a fact that the SSD is 100% working.. This is driving me NUTS!

I would literally jump through the roof in joy if someone can tell me how to fix this..

 

[andrewsmc]

7. I have a seagate 250gb which i have win7 already on, i have tried to put this as primary, but the SSD is nowhere to be found in device manger

i know for a fact that the SSD is 100% working.. This is driving me NUTS!

How do you know it is 100% working??

 

[TheButcherNL]

He already tried it in another pc ^^

 

[MrThomsen25]

How?

Because when i click it into my friends PC, it can both be seen on the win7 clean install, and in device manager..

Not to mention i unpacked it 2 days ago.. It is working.. Im sure

 

[andrewsmc]

Yep... I did miss that. DOH!

Have you tried this? http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=0&prodSeriesId=4098436&prodNameId=4098511&swEnvOID=4051&swLang=13&mode=2&taskId=135&swItem=vc-100296-1

 

[natr0n]

It maybe incompatible with that hp board.

 

[TheMailMan78]

Hello Community.

I have a problem, and ive practically done everything possible to solve. I now have to turn to experts to help me further.

I have a SATA 3 6GBPS 240GB SSD, brand new!

Im trying to put this in a HP Elite Small Form factor 8100 PC.

The BIOS cant find the SSD and neither can windows..

So list of what ive tried already:

1.The SSD have been initialized, formatted and assigned drive letter from third party computer (friends) Worked instantly in his
2. 3 different 7 pin ATA cables.
3. 3 different ports tried
4. Updated BIOS to latest available by HP
5. Updated all possible drivers from HP support page
6. Tried IDE/ACHI/RAID
7. I have a seagate 250gb which i have win7 already on, i have tried to put this as primary, but the SSD is nowhere to be found in device manger
8. I have fooled around with boot manager
9.Clean install with win7 pro x64 (cant be found)
10. Shift+f10 with diskpart and list disk (not found)
11. Different 15 pin power supply

This SSD IS A GHOST!!

i know for a fact that the SSD is 100% working.. This is driving me NUTS!

I would literally jump through the roof in joy if someone can tell me how to fix this..

Do you have any other HD's hooked up? If so disconect them and any other device thats connected to the SATA. Make sure ONLY the SSD is hooked up into the SATA 0 port or SATA 1 port. Then reset the CMOS. Boot up and report back here.

 

[MrThomsen25]

Do you have any other HD's hooked up? If so disconect them and any other device thats connected to the SATA. Make sure ONLY the SSD is hooked up into the SATA 0 port or SATA 1 port. Then reset the CMOS. Boot up and report back here.

Ive tried with and without other HD, but now when you mention it, ive always had my CD DRIVE connected to SATA1, and if not the cd drive, i then had the seagate connected..

When you say reset CMOS is that removing the battery for 10 secs ?

 

[MxPhenom 216]

Ive tried with and without other HD, but now when you mention it, ive always had my CD DRIVE connected to SATA1, and if not the cd drive, i then had the seagate connected..

When you say reset CMOS is that removing the battery for 10 secs ?

That works too, or you can go into the bios and hit Reset to Default or itll say. Reset to Factory Values.

 

[MrThomsen25]

It maybe incompatible with that hp board.

I was also thinking this, but the SSD is backwards compatible, and its a PC from 2012..

I would be okay with not having SATA 3 speeds, at the moment i would accept almost anything.

I cant find anything about the mobo, im getting fed up with HP honestly

 

[TheMailMan78]

Ive tried with and without other HD, but now when you mention it, ive always had my CD DRIVE connected to SATA1, and if not the cd drive, i then had the seagate connected..

When you say reset CMOS is that removing the battery for 10 secs ?

Normally there is a jumper you have to move over AND disconnect the battery. Then reset the jumper and reinstall the battery. This will do a proper CMOS reset.

Do this once you only have the SSD hooked up. Nothing else.

That works too, or you can go into the bios and hit Reset to Default or itll say. Reset to Factory Values.

No that doesnt do a proper reset.

I was also thinking this, but the SSD is backwards compatible, and its a PC from 2012..

I would be okay with not having SATA 3 speeds, at the moment i would accept almost anything.

I cant find anything about the mobo, im getting fed up with HP honestly

Don't give up yet man.

 

[MrThomsen25]

That works too, or you can go into the bios and hit Reset to Default or itll say. Reset to Factory Values.

Thanks, ill report back asap!

 

[TheMailMan78]

Thanks, ill report back asap!

Thats not a proper reset.

 

[natr0n]

look for this button to clear bios.red circled.

 

[andrewsmc]

And I am still curious if you updated your SSD firmware for that board....? http://h20000.www2.hp.com/bizsuppor...wLang=13&mode=2&taskId=135&swItem=vc-100296-1

 

[MxPhenom 216]

Thats not a proper reset.

How so?

 

[MrThomsen25]

Okay!

I removed the CDROM from sata1 and removed the seagate from sata0

I hooked up SSD in sata0

I cleared the bios as natr0n advised.

I reset the bios to factory defaults..

Cant be found in BIOS still, and when i let it boot it says Non-disk or disk error

 

[TheMailMan78]

Okay!

I removed the CDROM from sata1 and removed the seagate from sata0

I hooked up SSD in sata0

I cleared the bios as natr0n advised.

I reset the bios to factory defaults..

Cant be found in BIOS still, and when i let it boot it says Non-disk or disk error

Is the firmware updated on the SSD?

And I am still curious if you updated your SSD firmware for that board....? http://h20000.www2.hp.com/bizsuppor...wLang=13&mode=2&taskId=135&swItem=vc-100296-1

Beat me to it. lol

How so?

Because you have to kill ALL power. Anything left over can preserve corrupt info. Thats the whole reason they have the jumper there to begin with. A simple push button reset just sets things to default. Doesnt fix anything deeper then a bum setting.

 

[MrThomsen25]

And I am still curious if you updated your SSD firmware for that board....? http://h20000.www2.hp.com/bizsuppor...wLang=13&mode=2&taskId=135&swItem=vc-100296-1

Ive tried to download this, boot up with my seagates win7, but when trying to run it i receive error with "This does not meet your minimum requirements" if i remember correctly

I can hook up the seagate and try run it again and supply you with exact error message if that would help

EDIT: Hooking up win7 again, and trying to run the exe file

Is the firmware updated on the SSD?

Honestly i dont know.. I presumed that since it worked flawlessly on another PC system.

 

[TheMailMan78]

Honestly i dont know.. I presumed that since it worked flawlessly on another PC system.

Not always. Just because it works ok on one PC just means that firmware works on that PC. Not yours maybe. This is why I suggest you upgrade the firmware on the SSD.

 

[andrewsmc]

Ive tried to download this, boot up with my seagates win7, but when trying to run it i receive error with "This does not meet your minimum requirements" if i remember correctly

I can hook up the seagate and try run it again and supply you with exact error message if that would help

EDIT: Hooking up win7 again, and trying to run the exe file

Yes, I would suggest doing this and report back. Follow the instructions to a T.

 

[MrThomsen25]

Is the firmware updated on the SSD?



Beat me to it. lol

When i run this software it checks throgh different things and finally comes to:

This Hard disk model is not supported. Model = ST3250318AS ATA Devi


Note: I boot up with the seagate in win7 to run the exe file.. is that wrong ??

yes, i would suggest doing this and report back. Follow the instructions to a t.

#24

 

[MxPhenom 216]

When i run this software it checks throgh different things and finally comes to:

This Hard disk model is not supported. Model = ST3250318AS ATA Devi


Note: I boot up with the seagate in win7 to run the exe file.. is that wrong ??

YOu will probably need to take the SSD out, boot to it in a different system that works with it, update the firmware for it in that system, then move it back into this one.

When you boot to Win7 on the seagate and try to update the firmware of the SSD it is trying to update the seagate, not the actual SSD which is leading me to think you need to be able to boot to the SSD to be able to update it.

 

[MrThomsen25]

Not always. Just because it works ok on one PC just means that firmware works on that PC. Not yours maybe. This is why I suggest you upgrade the firmware on the SSD.

Okay, i will definately look into this, if nothing else is working, allthough i must admit, im sensing its more an issue with the MOBO/HP system

 

[TheMailMan78]

YOu will probably need to take the SSD out, boot to it in a different system that works with it, update the firmware for it in that system, then move it back into this one.

When you boot to Win7 on the seagate and try to update the firmware of the SSD it is trying to update the seagate, not the actual SSD which is leading me to think you need to be able to boot to the SSD to be able to update it.

This.