ATI drivers have stopped responding

[itsakjt]

I've had this problem with two different power supplies

PC Power and Cooling 610W - http://www.newegg.com/Product/Product.aspx?Item=N82E16817703005

and my current PSU
CORSAIR HX Series HX750 750W - http://www.newegg.com/Product/Product.aspx?Item=N82E16817139010

My video card has two connectors for a power supply that appears to be 6 pins each. My old PSU didn't have those connectors so I had a 6 pin connector to whatever type of power plugged into the IDE drives. This IDE power was shared with another hard drive as well since the cord had multiple connectors. My new PSU has connectors that I think will plug directly into this video card, should I try that?

Oh my god, you should plug in those connectors only if they are available. Try that and post results. Never use adapters with GPUs or any other device unless you don't have an other option.

 

[sazkion]

The HX shouldn't do that. It is rock solid stable.
Yes, all the drives should be on separate lines than the video card.

What motherboard are you using? and what bios. You should really fill out your system specs in your profile so we have a better understanding.

I remember filling it out when I registered. I guess it didn't save. I'll fill it out once I get home from work

Oh my god, you should plug in those connectors only if they are available. Try that and post results. Never use adapters with GPUs or any other device unless you don't have an other option.

I believe the adapters came with the video card. Once I get home I'll plug in the other cables. I'll let you know what happens.

 

[Zubasa]

I believe the adapters came with the video card. Once I get home I'll plug in the other cables. I'll let you know what happens.

Those adapters do more bad than good really.
You basically you should never use them, if the PSU don't have the proper connectors, chances are it isn't enough to power the card.
If you have the HX, then it should have to connectors already don't use the adapters.

Generally when you see the drivers stop responding, it mean something is unstable and caused the card to crash.

 

[sazkion]

Those adapters do more bad than good really.
You basically you should never use them, if the PSU don't have the proper connectors, chances are it isn't enough to power the card.
If you have the HX, then it should have to connectors already don't use the adapters.

Generally when you see the drivers stop responding, it mean something is unstable and caused the card to crash.

I'm pretty sure it does. Its one of those power supplies where you can plug in the cables you need (modular?) I saw some cables with the 6 pin connectors but I didn't realize they fit my video card

 

[tokyoduong]

Yes HX is modular and please use the connection you need. Adapters are made only for last resort. I just don't know how it can explain your 45 amp spike though. Just try it and see if it works. Hopefully, it's just a datalog error.

BTW the 2 parts that always need dedicated rails are CPU and GPU. Pretty much anything else can share rails.

I can only assure that this looks like a power problem. The data shows that your gpu tries to draw more power to crank up to 900mhz from 300mhz. It did not get enough so it pulls more amps and somehow spiked at 45 amps. Your card then went to limp mode because of it. Maybe your use of adapters really mess up the power draw and caused the spikes. It's pretty hard to make a Seasonic platform to spike and drop voltage from 12.17 to 12.00. But you did

 

[sazkion]

Yes HX is modular and please use the connection you need. Adapters are made only for last resort. I just don't know how it can explain your 45 amp spike though. Just try it and see if it works. Hopefully, it's just a datalog error.

BTW the 2 parts that always need dedicated rails are CPU and GPU. Pretty much anything else can share rails.

I can only assure that this looks like a power problem. The data shows that your gpu tries to draw more power to crank up to 900mhz from 300mhz. It did not get enough so it pulls more amps and somehow spiked at 45 amps. Your card then went to limp mode because of it. Maybe your use of adapters really mess up the power draw and caused the spikes. It's pretty hard to make a Seasonic platform to spike and drop voltage from 12.17 to 12.00. But you did

I installed individual power cords from my PSU to my Video card, unfortunately it did it again. The connectors had an option for either 8 pin or 6 pin connections. I put the 6 pin in the video card and it fit perfectly.

I just thought of trying to move my video card to another slot. Unfortunately it would be blocking two of my SATA ports but I could make it work. Could this be an option?

 

[itsakjt]

I installed individual power cords from my PSU to my Video card, unfortunately it did it again. The connectors had an option for either 8 pin or 6 pin connections. I put the 6 pin in the video card and it fit perfectly.

I just thought of trying to move my video card to another slot. Unfortunately it would be blocking two of my SATA ports but I could make it work. Could this be an option?

Check with your motherboard manual first whether it is also an x16 slot working at x16 also. Some motherboards have 2 x16 slots of which one works at x16 mode and the other works at less like x8. So check it.

 

[tokyoduong]

I need the rest of your specs. I think your motherboard could be causing this. Either that or your windows and drivers may be bad and need clean install. It just looks like the card went back to power save mode. AMD cards run at 100mhz core and 300mhz memory when you're in desktop to save power.
Try turning that feature off and manually set it at 900mhz. Have fan at 80% also.

I installed individual power cords from my PSU to my Video card, unfortunately it did it again. The connectors had an option for either 8 pin or 6 pin connections. I put the 6 pin in the video card and it fit perfectly.

I just thought of trying to move my video card to another slot. Unfortunately it would be blocking two of my SATA ports but I could make it work. Could this be an option?

Check your manual and plug it in the main pcie slot which should be x16. Don't move it then.

We need to figure out why the card downclocked itself.

http://www.techpowerup.com/reviews/HIS/Radeon_HD_6870/32.html
If you look at that link, you'll see that a 6870 down clock to exactly 100mhz and 300mhz gpu core/memory in desktop mode. Exactly the same freqs your log shows.

Your driver or windows, whatever is manipulating your card power management is broken. It could be also the game. My best bet is your driver. I think if you just manually force the card to run at 900mhz then you will not see any more frame drops. Then you know the card works. After that, do a clean install(uninstall, driver sweep, install fresh driver) and see if it's still happening.

 

[sazkion]

Check with your motherboard manual first whether it is also an x16 slot working at x16 also. Some motherboards have 2 x16 slots of which one works at x16 mode and the other works at less like x8. So check it.

I'll try to find my manual and see if it mentions anything. Thanks

I need the rest of your specs. I think your motherboard could be causing this. Either that or your windows and drivers may be bad and need clean install. It just looks like the card went back to power save mode. AMD cards run at 100mhz core and 300mhz memory when you're in desktop to save power.
Try turning that feature off and manually set it at 900mhz. Have fan at 80% also.


Check your manual and plug it in the main pcie slot which should be x16. Don't move it then.

We need to figure out why the card downclocked itself.

http://www.techpowerup.com/reviews/HIS/Radeon_HD_6870/32.html
If you look at that link, you'll see that a 6870 down clock to exactly 100mhz and 300mhz gpu core/memory in desktop mode. Exactly the same freqs your log shows.

Your driver or windows, whatever is manipulating your card power management is broken. It could be also the game. My best bet is your driver. I think if you just manually force the card to run at 900mhz then you will not see any more frame drops. Then you know the card works. After that, do a clean install(uninstall, driver sweep, install fresh driver) and see if it's still happening.

I uninstalled the driver using windows. I then uninstalled CCC and all of the other AMD programs I had installed. I downloaded the newest CCC and then rebooted my computer. After the boot I installed CCC. Is their anything I should have done to remove all drivers?

 

[sazkion]

Well I played StarCraft II on high settings for around four hours today and I didn't have any issues. I'm hoping that changing the power cords and reinstalling the driver fixed it.

 

[tokyoduong]

Well I played StarCraft II on high settings for around four hours today and I didn't have any issues. I'm hoping that changing the power cords and reinstalling the driver fixed it.

You should be good now
From the looks of it, it was probably your driver. Your 2nd log proved it.
Have fun gaming and stop worrying about it now