Very odd problem

Crazykenny · Apr 4, 2013

Hey guys,

I really need your help on this one because I'm at a total loss.

The problem is as followed; whenever I turn my computer on (cold-boot) it wont see either my mouse or keyboard and during the POST it confirms it with a nice message of "NO KEYBOARD FOUND", neither the lights of my Black Widow keyboard or G9 mouse come on either. This happens very rarely but mostly always after a cold boot.

To resolve the issue I tap my power-on button once after it has reached my login screen, wait for the computer turn off, switch off my power supply and let the rest of the current out of my system by pressing the on button a few times. After that I turn my PC back on and voila my mouse and keyboard now work.

Its more of a nuisance then a real problem, but a problem nonetheless. Hardware shouldnt behave like that.

All of the computer specs are in my description and on my profile. Keyboard is a Razer Black Widow mechanical keyboard and the mouse is a Logitech G9x.

Hope you guys can help me with this one!

RCoon · Apr 4, 2013

Check the BIOS USB settings, they'll be in there somewhere. First try them in different USB ports, most motherboards have a dedicated set of input I/O's for gaming peripherals, try those.

Crazykenny · Apr 4, 2013

RCoon said:
Check the BIOS USB settings, they'll be in there somewhere. First try them in different USB ports, most motherboards have a dedicated set of input I/O's for gaming peripherals, try those.

Already tryed switching USB ports I'm afraid. (Forgot to mention it) My motherboard has a shit-ton of menu's and submenu's, the only thing I made sure of was that Legacy USB was Enabled.

cadaveca · Apr 4, 2013

Crazykenny said:
Already tryed switching USB ports I'm afraid. (Forgot to mention it) My motherboard has a shit-ton of menu's and submenu's, the only thing I made sure of was that Legacy USB was Enabled.

You're probably running an older BIOS, this was a common issue with early UEFI releases, no matter what brand. Best thing is to make sure these devices are not plugged into any BLUE USB ports. If that does not work, then you need to update BIOS. You'll find many mentions in BIOS version notes about adding/fixing USB compatibility.

RCoon · Apr 4, 2013

Just checked your Mobo Ports and specs, they're mostly USB 3.0, and run off of an NEC controller. Peripherals generally dislike USB 3.0 (as i have found out with my razer black widow). Only way i found of resolving this was to use the USB 2.0 ports that my motherboard has (yours only has 1 but 9 at mid board).
Check that the USB 3.0 power option is enabled in BIOS, and make sure its at the latest version (PS Asus is a bitch)

Mathragh · Apr 4, 2013

Generally, you dont need anymore than USB 2.0(or 1.0 ) for those devices, so you're fine if you use the non-3.0 ports. Furthermore, my brother once had a problem which looks a bit like yours. He solved it by going to the power settings in windows and disabling the USB powerdown(or sleep, something like that) option. If nothing helps i suppose trying that wont hurt either

Good luck!

Crazykenny · Apr 5, 2013

cadaveca said:
You're probably running an older BIOS, this was a common issue with early UEFI releases, no matter what brand. Best thing is to make sure these devices are not plugged into any BLUE USB ports. If that does not work, then you need to update BIOS. You'll find many mentions in BIOS version notes about adding/fixing USB compatibility.

Mathragh said:
Generally, you dont need anymore than USB 2.0(or 1.0 ) for those devices, so you're fine if you use the non-3.0 ports. Furthermore, my brother once had a problem which looks a bit like yours. He solved it by going to the power settings in windows and disabling the USB powerdown(or sleep, something like that) option. If nothing helps i suppose trying that wont hurt either

Good luck!

The problem is that (I think, or I'm color blind

) my motherboard only has USB 3.0 ports. I'll dig a little further in the BIOS to look for those power settings you mentioned Cadaveca and turn off the power settings in Windows as you mentioned Mathragh.

As for the BIOS itself its fairly recent, I reckon I updated it a little less then 2 months ago. I will however check the ASUS site to see if there is a new version available.

Thanks for all the help so far! I'll report back in if I find anything.

de.das.dude · Apr 5, 2013

you need to turn on "usb boot" from under the boot menu. this enables usb devices to be detected during POST.

Crazykenny · Apr 9, 2013

I'm afraid the problem still exists guys. I updated my BIOS to the latest version and tickered a bit in the USB settings. I also turned off the Selective USB Interrupt in Windows, no dice...

I'm running out of idea's here.

RCoon · Apr 9, 2013

Crazykenny said:
I'm afraid the problem still exists guys. I updated my BIOS to the latest version and tickered a bit in the USB settings. I also turned off the Selective USB Interrupt in Windows, no dice...

I'm running out of idea's here.

Literally, peripherals just do not like USB 3.0. I have not found a fix for this, but luckily my MoBo has 2 USB 2.0's for my mouse and keyboard. Yours only seems to have one. Do either mouse or keyboard work in that port? If so, USB hub

ruff0r · Apr 9, 2013

RCoon said:
Literally, peripherals just do not like USB 3.0. I have not found a fix for this, but luckily my MoBo has 2 USB 2.0's for my mouse and keyboard. Yours only seems to have one. Do either mouse or keyboard work in that port? If so, USB hub

His Mainboard has 4 internal USB 2.0 Headers.
If you can get one of these

it would help you then.

Crazykenny · Apr 9, 2013

The USB 2.0 port on my board is reserved for ROG Connect, not sure if peripherals work on that. A USB 2.0 PCI-Bracket would be a solution, but then again, it would mess up my cable routing.

If there is absolutely no other way I will look into it however. Its annoying as f* to have to reboot my PC as many as 3 times before it will detect my mouse and keyboard.

ne6togadno · Apr 9, 2013

you are not colorblind. asus are idiots.
marked on the picture should be "white" usb 2 port that you are looking for.
you can switch your mouse in your kb usb. i use my mouse same way it works fine (kb is stealseries shift, mouse cm storm sentinel advance). mouse is avilable after kb is initialized but with your system you shouldnt notice big delay.

Crazykenny · Apr 9, 2013

ne6togadno said:
you are not colorblind. asus are idiots.
marked on the picture should be "white" usb 2 port that you are looking for.
you can switch your mouse in your kb usb. i use my mouse same way it works fine (kb is stealseries shift, mouse cm storm sentinel advance). mouse is avilable after kb is initialized but with your system you shouldnt notice big delay.

The one you marked there is the ASUS ROG Connect port. Would it be ok to plug my peripherals in there? Or even a USB Hub? Unfortunately my keyboard does not have a USB port build into it.

natr0n · Apr 9, 2013

It's your power states in bios causing this.
http://en.wikipedia.org/wiki/Advanced_Configuration_and_Power_Interface

Crazykenny · Apr 9, 2013

natr0n said:
It's your power states in bios causing this.
http://en.wikipedia.org/wiki/Advanced_Configuration_and_Power_Interface

What should I turn on/off or change?

natr0n · Apr 9, 2013

Crazykenny said:
What should I turn on/off or change?

S1 or S3 whatever is default try the other.

TRWOV · Apr 9, 2013

Give the USB 2.0 ports a try. My Nostromo wouldn't work on any of the USB 3.0 ports, I ended up buying a USB 2.0 PCI backplate (like the one ruff0r showed) to get it working. no problems with the mouse or keyboard though.

Aquinus · Apr 9, 2013

natr0n said:
http://absba7.absba.org/teamwork13/720390/3.jpg

S1 or S3 whatever is default try the other.

Don't think this will work. I this you misdiagnosed the issue, power states would cause an issue later when the machine can actually go down to a low power mode. This is much more basic than that.

I find that enabling support for legacy USB devices will give me keyboard and mouse control in the BIOS and at POST after the USB controller has been initialized. A lot of motherboards have various USB options that describe how it should be initialized and such.

Edit:
Here is an example from my BIOS. Ignore the "3 keyboards" part. My keyboard has a hub with two ports on the keyboard.

Crazykenny · Apr 9, 2013

Aquinus said:
I find that enabling support for legacy USB devices will give me keyboard and mouse control in the BIOS and at POST after the USB controller has been initialized. A lot of motherboards have various USB options that describe how it should be initialized and such.

Edit:
Here is an example from my BIOS. Ignore the "3 keyboards" part. My keyboard has a hub with two ports on the keyboard.
http://www.techpowerup.com/forums/attachment.php?attachmentid=50722&stc=1&d=1365524835

My settings are exactly the same.

While I was writing this post I plugged in a USB stick in the ROG Connect port. To my suprise it actually worked, the stick was detected and showed up as another drive. Now the question is if the ROG Connect port would appreciate me plugging in a 6-port USB hub. If not, my problem is probably solved (if you guys are sure its 2.0).

As for the ACPI setting. I have no idea in hell where to find those settings in my BIOS. Its probably hidden beneeth a bizillion menu's. Any ideas?

I appreciate all the help so far guys

ne6togadno · Apr 9, 2013

Crazykenny said:
The one you marked there is the ASUS ROG Connect port. Would it be ok to plug my peripherals in there? Or even a USB Hub?

you already have your answer on this

Crazykenny said:
Unfortunately my keyboard does not have a USB port build into it.

have u checked on the right side next to the audio jacks

Aquinus · Apr 9, 2013

Crazykenny said:
My settings are exactly the same.

While I was writing this post I plugged in a USB stick in the ROG Connect port. To my suprise it actually worked, the stick was detected and showed up as another drive. Now the question is if the ROG Connect port would appreciate me plugging in a 6-port USB hub. If not, my problem is probably solved (if you guys are sure its 2.0).

As for the ACPI setting. I have no idea in hell where to find those settings in my BIOS. Its probably hidden beneeth a bizillion menu's. Any ideas?

I appreciate all the help so far guys

Mine doesn't like to detect the keyboard and mouse when they're in a USB 3.0 port at initial post. If the ROG 2.0 port worked maybe any other USB 2.0 port should work as well? That is the case for mine and maybe it is for yours as well.

ne6togadno · Apr 10, 2013

Aquinus said:
Mine doesn't like to detect the keyboard and mouse when they're in a USB 3.0 port at initial post. If the ROG 2.0 port worked maybe any other USB 2.0 port should work as well? That is the case for mine and maybe it is for yours as well.

his mb have only one usb 2.0 at the back - rog port.

@Crazykenny
your case has 2.0 ports at the top pannel you can use them for kb and mouse

Shou Miko · Apr 10, 2013

when u don't activate ROG Connect u should be able to use the ROG USB2.0 port as a regular usb port.

Crazykenny · Apr 10, 2013

ne6togadno said:
you already have your answer on this

have u checked on the right side next to the audio jacks

Mine doesnt have either audio jacks or a USB port. Its the entry level Razer Blackwidow. No fancy backlighting or extra ports.

ne6togadno said:
his mb have only one usb 2.0 at the back - rog port.

@Crazykenny
your case has 2.0 ports at the top pannel you can use them for kb and mouse

The USB 2.0 on the frontpanel would work, but then again I'm really paranoia when it comes to cablemanaging. I dont really like have 2 peripherals stick out of the top of my case 24/7

puma99dk| said:
when u don't activate ROG Connect u should be able to use the ROG USB2.0 port as a regular usb port.

I would disable it if I knew where, I'm probably not looking good enough to find all these options I'm sure. But without any changes it seems to work just fine aswell. (Maybe its disabled by default)

System Name	Monolith // Fileserver
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System Name	Monolith // Fileserver
Processor	Intel Core i7 2600K @ 3.4GHz // 2x Intel Xeon Nocona, @ 4x 2.8ghz
Motherboard	ASUS Maximus IV Extreme-Z // ASUS NCCH-DL Socket 604
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Audio Device(s)	Creative F4tality Champion Series 7.1 // Onboard AC97 audio
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Software	Windows 7 Professional x64 // Windows XP Professional x86
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System Name	HP Omen 17
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Video Card(s)	GTX 1060
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Power Supply	230W
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Mouse	ROG Pugio II
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Very odd problem

Crazykenny

RCoon

Crazykenny

cadaveca

My name is Dave

RCoon

Mathragh

Crazykenny

de.das.dude

Pro Indian Modder

Crazykenny

RCoon

ruff0r

Crazykenny

ne6togadno

Attachments

Crazykenny

natr0n

Crazykenny

natr0n

TRWOV

Aquinus

Resident Wat-man

Crazykenny

ne6togadno

Attachments

Aquinus

Resident Wat-man

ne6togadno

Shou Miko

Crazykenny

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Mouse	G703
Keyboard	Old USB Dell Keyboard x2
VR HMD	Rift S
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