How to Fix a Malware Infected Computer?

[lisaglenn]

Hi everyone..
My system was infected with a Malware. Even after malware has been removed from a computer many of the problems caused by it still remain.
How do I Recover my Important Files Deleted During Infection?

 

[DRDNA]

Well Malewarbytes is good as it gets for maleware removal.
http://www.malwarebytes.org/

AS for the files well recuva should be able to get them but if they were removed in part of the cleaning process then they are probably infected as well. If the virus did the removal then recuva should get them back. Be sure to scan for maleware or virus when recovering files. Good luck.

 

[de.das.dude]

malwarebytes + tdss killer. i had a similar porblem and i was recomended the same here.

 

[Wrigleyvillain]

Run in Safe mode...failing that Google for a Live CD you can boot from that is for exactly this purpose (disinfecting). Can more effectively clean when infected volume not the startup (nothing "in use").

 

[Octopuss]

Me myself, I don't believe in removal of such stuff at all, no matter how good the software used is. Backing up some documents, music, movies and whatever, and doing clean install of the OS might even be significantly faster, too - with guaranteed result.
Just my 2c.

P.S. Wrong forum section.

 

[LagunaX]

1) Boot up in safe mode (usually f8)
2) First run Rkill http://www.bleepingcomputer.com/forums/t/308364/rkill-what-it-does-and-what-it-doesnt-a-brief-introduction-to-the-program/
3) Then full malwarebytes scan and clean
4) Reboot
5) May need to boot from your Windows installation CD/DVD and select the "Repair Windows" option after a safe mode clean if some components are damaged or missing.
6) In the future, create a backup image on another partition or hard drive, so you can reinstall from the image in case this happens again. The backup image containing your OS and programs, you should keep your files and data elsewhere.

 

[Shou Miko]

malwarebytes + tdss killer. i had a similar porblem and i was recomended the same here.

TDSS Killer is a nice small tool that works great

 

[Tatty_Two]

Moved to the software section.... I like to keep me drawers tidy!

 

[Schmuckley]

I'd save browser profiles/pic/etc;then wipe it and do fresh install.
http://www.howtogeek.com/136116/how-to-easily-back-up-and-migrate-your-browser-bookmarks/

Idk about that method but..I find where the folder is and copy it;then save to usb and re-paste after installing browser on fresh Windows.

For Firefox it's C:\users\(username)\appdata\roaming\mozilla (mozilla is what gets copied)

 

[qubit]

I don't see why people are giving tips on how to remove the malware, since the OP has already said he's removed it? It looks to me like he wants to recover data, although it's not especially clear.

@lisaglenn

You need to be more specific about this data if we're to help you. What do you mean by important files? Are these Windows system files? Are they files in your data area such as Documents? Tell us.

Note that the data may be gone forever and hence cannot be recovered.

Finally, I don't trust anything to properly remove malware, so I would format and reinstall Windows, which is guaranteed to remove all malware. Backup your data first, obviously. It should be backed up regularly, anyway.

 

[MxPhenom 216]

I don't see why people are giving tips on how to remove the malware, since the OP has already said he's removed it? It looks to me like he wants to recover data, although it's not especially clear.

@lisaglenn

You need to be more specific about this data if we're to help you. What do you mean by important files? Are these Windows system files? Are they files in your data area such as Documents? Tell us.

Note that the data may be gone forever and hence cannot be recovered.

Finally, I don't trust anything to properly remove malware, so I would format and reinstall Windows, which is guaranteed to remove all malware. Backup your data first, obviously. It should be backed up regularly, anyway.

Its TPU dude. People only read the title, and well his/her title is misleading to say the least.

 

[qubit]

Its TPU dude. People only read the title, and well his/her title is misleading to say the least.

Duh! Yeah.

 

[erocker]

I'm sure lisaglenn or some other new member will give us the answer by providing a nice spammy link soon.

 

[Ahhzz]

Depending on what he had, he may be looking for this. Unhide. some of the more recent viruses had the fun habit of ultra-hiding documents, desktop icons, programs, etc. This will show you what's been hidden (or more accurately, "un-hide" them). If that's your issue, there's also some directions about recovering the program links you're missing. If so, post back here, and for Zeus's sake, don't delete your temporary files: that's where they're moved.

 

[BroBQ]

Me myself, I don't believe in removal of such stuff at all, no matter how good the software used is. Backing up some documents, music, movies and whatever, and doing clean install of the OS might even be significantly faster, too - with guaranteed result.
Just my 2c.

P.S. Wrong forum section.

Sometimes this is a much better option. But it all depends on the severity of the malware.

 

[lisaglenn]

Re:

1) Boot up in safe mode (usually f8)
2) First run Rkill http://www.bleepingcomputer.com/forums/t/308364/rkill-what-it-does-and-what-it-doesnt-a-brief-introduction-to-the-program/
3) Then full malwarebytes scan and clean
4) Reboot
5) May need to boot from your Windows installation CD/DVD and select the "Repair Windows" option after a safe mode clean if some components are damaged or missing.
6) In the future, create a backup image on another partition or hard drive, so you can reinstall from the image in case this happens again. The backup image containing your OS and programs, you should keep your files and data elsewhere.

Thankyou dear....
I'll try this and let you know if I'll get any other problem..

 

[TheVanillatech]

People may disagree - I have read some good solutions here. The problem is once a PC becomes so bogged down with malware and spyware, the cleanup process is a long drawn out headache and sometimes a losing battle.

Try what LagunaX said and if you succeed then cool!

But remember that the best way to fully clean a PC is to have your boot drive (with your operating system) on a small partition of the hard drive, and keep all your important stuff on another. Then the fastest and most sure way of cleaning a PC of Malware is to simply format the boot drive back to clean and re-install the OS and drivers. You will be back up and running in under an hour with no important data lost.