Sapphire HD 6770 dead, RMA help appreciated.

itsakjt · Jun 22, 2014

Hi everyone,
A few days back, my 2.5 years old Sapphire HD 6770 died. I played BF4 for 1.5 hrs and sometime later got vertical lines on the screen while browsing the internet. Rebooted and no display. Rebooting again and again returned no display or blank display. After tons of reboots, I got to Windows again but after sometime it again crashed with the vertical lines. Rebooted. No display and beeps from motherboard. I turned off power, waited for sometime and turned back on. As soon as I pressed the power button, there was an explosion near the VRM of the card and POST failed with the same beep codes. I inspected it and one of the MOSFETs is gone. The PCB is not damaged. I have still got warranty. So can you guys help me out in what card I should accept as replacement? The HD 6770 is no longer in production. So I am confused what they will give me.

FreedomEclipse · Jun 23, 2014

the HD6770 was released back in 2011, Unless you have extended manufacturers warranty (of which is impossible) or life time warranty (also impossible as your card is not an XFX) They will charge you for any repairs that are needed on the card or at least charge you for trading up to a different model because the street value of a 6770 isnt very high....

itsakjt · Jun 23, 2014

FreedomEclipse said:
the HD6770 was released back in 2011, Unless you have extended manufacturers warranty (of which is impossible) or life time warranty (also impossible as your card is not an XFX) They will charge you for any repairs that are needed on the card or at least charge you for trading up to a different model because the street value of a 6770 isnt very high....

Actually here in my country, the total warranty term is 3 years. 2 years from the manufacturer as they state in the site and 1 year more from the distributor.

FreedomEclipse · Jun 23, 2014

well in that case, take it back to the shop for RMA. Shop warranty is when they will do an exchange for you if they have the same part of equivalent in stock. Sapphire wont accept direct RMAs (at least thats the situation here in the UK) so you'll have to RMA with the store regardless and let them deal with it for you. Ive had to RMA sapphire 4870s and 5850s in the past and its always had to go through the retailer.

itsakjt · Jun 23, 2014

FreedomEclipse said:
well in that case, take it back to the shop for RMA. Shop warranty is when they will do an exchange for you if they have the same part of equivalent in stock. Sapphire wont accept direct RMAs (at least thats the situation here in the UK) so you'll have to RMA with the store regardless and let them deal with it for you. Ive had to RMA sapphire 4870s and 5850s in the past and its always had to go through the retailer.

I see. Thanks for the info. Here in India, the case is different. We have to go to the distributor and on an average, they take 10-15 days and replace the card. I have seen and heard people got 6850 in place of 5770 and R9 270 in place of 7850. Don't know if I will be so lucky. But which card in the present series performs the same or slightly better than the 6770 because I should expect that only. I guess the R7 250. Am I correct?

FreedomEclipse · Jun 23, 2014

10-15days is if the card is still in production & the store has one to swap out for you, Sapphire might give them credit to do an exchange - ~~both~~ ALL my RMAs with Sapphire took 1 month if not longer.

OneMoar · Jun 23, 2014

I would just save up and get a new gpu if they are gonna charge you to repair it you can snag a 6870 or even a 6950 for about 100.00USD

itsakjt · Jun 23, 2014

My friend gave a dead 6850 purchased on Dec 2011. He got a replacement 6850 only in like "new condition" which looks good as new and works like new as well. It took 7 days only.

System Name	Coffee \| Maximus
Processor	Intel Core i7 9700K @ 5.2 GHz with AVX, 4.8 GHz cache clock \| i7 9700KF @ 5.0 GHz/4.7 GHz cache
Motherboard	ASUS Maximus X Formula \| ASUS Maximus VIII Ranger (modded BIOS for Coffee Lake)+TPM2.0 module
Cooling	Cooler Master ML240 Illusion \| Cooler Master ML120L RGB
Memory	216 GB (32 GB) Kingston Fury Beast @3600 MHz CL17 \| 48 GB (32 GB) HyperX Fury @3200 MHz CL14
Video Card(s)	Zotac RTX 3070 8 GB Twin Edge \| Galax RTX 2060 Super 8 GB
Storage	Samsung PM981a 1TB NVMe+480GB SATA SSD+2 TB HDD \| Crucial P5 1TB, Crucial P1 500GB+2.5TB HDDs
Display(s)	LG OLED 55 G3, 4K 120 Hz, VRR, ALLM, GSync, FreeSync \| Samsung 43AU9070 4K TV, VRR, ALLM
Case	Corsair Crystal 460X RGB \| Lianli Lancool 215
Audio Device(s)	Creative Sound Blaster Z SE \| Realtek ALC1150 (Supreme FX)
Power Supply	ASUS ROG Strix 750G (80+ Gold) \| Cooler Master MWE 650 V2 (80+ Bronze)
Mouse	Cooler Master MM731 19000 DPI gaming mouse
Keyboard	Cooler Master CK721 65% mechanical gaming keyboard (tactile)
Software	Windows 11 Pro x64 \|Windows 11 Pro x64
Benchmark Scores	Cinebench R20 MT 4200,ST 547 CPU-Z MT 4871, ST 620 \| R20 MT - 4158, ST - 534, CPU-Z MT 4798, ST 603

System Name	Codename: Icarus Mk.VI
Processor	Intel 8600k@Stock -- pending tuning
Motherboard	Asus ROG Strixx Z370-F
Cooling	CPU: BeQuiet! Dark Rock Pro 4 {1xCorsair ML120 Pro\|5xML140 Pro}
Memory	32GB XPG Gammix D10 {2x16GB}
Video Card(s)	ASUS Dual Radeon™ RX 6700 XT OC Edition
Storage	Samsung 970 Evo 512GB SSD (Boot)\|WD SN770 (Gaming)\|2x 3TB Toshiba DT01ACA300\|2x 2TB Crucial BX500
Display(s)	LG GP850-B
Case	Corsair 760T (White)
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Corsair AX760
Mouse	Logitech G900
Keyboard	Duckyshine Dead LED(s) III
Software	Windows 10 Pro
Benchmark Scores	(ノಠ益ಠ)ノ彡┻━┻

System Name	Coffee \| Maximus
Processor	Intel Core i7 9700K @ 5.2 GHz with AVX, 4.8 GHz cache clock \| i7 9700KF @ 5.0 GHz/4.7 GHz cache
Motherboard	ASUS Maximus X Formula \| ASUS Maximus VIII Ranger (modded BIOS for Coffee Lake)+TPM2.0 module
Cooling	Cooler Master ML240 Illusion \| Cooler Master ML120L RGB
Memory	216 GB (32 GB) Kingston Fury Beast @3600 MHz CL17 \| 48 GB (32 GB) HyperX Fury @3200 MHz CL14
Video Card(s)	Zotac RTX 3070 8 GB Twin Edge \| Galax RTX 2060 Super 8 GB
Storage	Samsung PM981a 1TB NVMe+480GB SATA SSD+2 TB HDD \| Crucial P5 1TB, Crucial P1 500GB+2.5TB HDDs
Display(s)	LG OLED 55 G3, 4K 120 Hz, VRR, ALLM, GSync, FreeSync \| Samsung 43AU9070 4K TV, VRR, ALLM
Case	Corsair Crystal 460X RGB \| Lianli Lancool 215
Audio Device(s)	Creative Sound Blaster Z SE \| Realtek ALC1150 (Supreme FX)
Power Supply	ASUS ROG Strix 750G (80+ Gold) \| Cooler Master MWE 650 V2 (80+ Bronze)
Mouse	Cooler Master MM731 19000 DPI gaming mouse
Keyboard	Cooler Master CK721 65% mechanical gaming keyboard (tactile)
Software	Windows 11 Pro x64 \|Windows 11 Pro x64
Benchmark Scores	Cinebench R20 MT 4200,ST 547 CPU-Z MT 4871, ST 620 \| R20 MT - 4158, ST - 534, CPU-Z MT 4798, ST 603

System Name	Codename: Icarus Mk.VI
Processor	Intel 8600k@Stock -- pending tuning
Motherboard	Asus ROG Strixx Z370-F
Cooling	CPU: BeQuiet! Dark Rock Pro 4 {1xCorsair ML120 Pro\|5xML140 Pro}
Memory	32GB XPG Gammix D10 {2x16GB}
Video Card(s)	ASUS Dual Radeon™ RX 6700 XT OC Edition
Storage	Samsung 970 Evo 512GB SSD (Boot)\|WD SN770 (Gaming)\|2x 3TB Toshiba DT01ACA300\|2x 2TB Crucial BX500
Display(s)	LG GP850-B
Case	Corsair 760T (White)
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Corsair AX760
Mouse	Logitech G900
Keyboard	Duckyshine Dead LED(s) III
Software	Windows 10 Pro
Benchmark Scores	(ノಠ益ಠ)ノ彡┻━┻

System Name	Coffee \| Maximus
Processor	Intel Core i7 9700K @ 5.2 GHz with AVX, 4.8 GHz cache clock \| i7 9700KF @ 5.0 GHz/4.7 GHz cache
Motherboard	ASUS Maximus X Formula \| ASUS Maximus VIII Ranger (modded BIOS for Coffee Lake)+TPM2.0 module
Cooling	Cooler Master ML240 Illusion \| Cooler Master ML120L RGB
Memory	216 GB (32 GB) Kingston Fury Beast @3600 MHz CL17 \| 48 GB (32 GB) HyperX Fury @3200 MHz CL14
Video Card(s)	Zotac RTX 3070 8 GB Twin Edge \| Galax RTX 2060 Super 8 GB
Storage	Samsung PM981a 1TB NVMe+480GB SATA SSD+2 TB HDD \| Crucial P5 1TB, Crucial P1 500GB+2.5TB HDDs
Display(s)	LG OLED 55 G3, 4K 120 Hz, VRR, ALLM, GSync, FreeSync \| Samsung 43AU9070 4K TV, VRR, ALLM
Case	Corsair Crystal 460X RGB \| Lianli Lancool 215
Audio Device(s)	Creative Sound Blaster Z SE \| Realtek ALC1150 (Supreme FX)
Power Supply	ASUS ROG Strix 750G (80+ Gold) \| Cooler Master MWE 650 V2 (80+ Bronze)
Mouse	Cooler Master MM731 19000 DPI gaming mouse
Keyboard	Cooler Master CK721 65% mechanical gaming keyboard (tactile)
Software	Windows 11 Pro x64 \|Windows 11 Pro x64
Benchmark Scores	Cinebench R20 MT 4200,ST 547 CPU-Z MT 4871, ST 620 \| R20 MT - 4158, ST - 534, CPU-Z MT 4798, ST 603

Sapphire HD 6770 dead, RMA help appreciated.

itsakjt

FreedomEclipse

~Technological Technocrat~

itsakjt

FreedomEclipse

~Technological Technocrat~

itsakjt

FreedomEclipse

~Technological Technocrat~

OneMoar

There is Always Moar

itsakjt

System Name	RPC MK2.5
Processor	Ryzen 5800x
Motherboard	Gigabyte Aorus Pro V2
Cooling	Enermax ETX-T50RGB
Memory	CL16 BL2K16G36C16U4RL 3600 1:1 micron e-die
Video Card(s)	GIGABYTE RTX 3070 Ti GAMING OC
Storage	ADATA SX8200PRO NVME 512GB, Intel 545s 500GBSSD, ADATA SU800 SSD, 3TB Spinner
Display(s)	LG Ultra Gear 32 1440p 165hz Dell 1440p 75hz
Case	Phanteks P300 /w 300A front panel conversion
Audio Device(s)	onboard
Power Supply	SeaSonic Focus+ Platinum 750W
Mouse	Kone burst Pro
Keyboard	EVGA Z15
Software	Windows 11 +startisallback