issues with corsair

[Estaric]

So let me get this off my chest, I wanna like my corsair products, but I cant. I have owned 2 corsair scimitars (current is a replacement they sent for the first), 2 K65 lux (yet again replacement to the first) and 3 Void pro wireless (have had 2 replacements). They all have great build quality but are plagued by constant issues. My 2 scimitars have had an issue with random disconnections, the 3 void wireless I have had have had numerous issues with the headphones dying at full charge, not charging at all, volume adjustment crashes icue, surround sound crashes icue and constant crackling noises at any volume. The 2 k65 have had issues with the rgb lighting not working and flickering on and off and a new issue that happened today that pushed me to write this. For no reason in the middle of typing my backspace stopped working so I assumed it was icue going crazy again so I restart my pc upon getting to the log in screen my keyboard isnt working at all but the lights at the top are on. So i switch usb ports and no luck, I then take it out to the laptop we keep in the dining room and yet again no luck. So i finally take to google and i cant find anything on how to fix this other than a hard reset of my keyboard. So I decide to do this upon realization in order to the the hard reset I have to get files from corsair support which iv never had respond faster than 3-4 days. So now im stuck with a Razer keyboard until support decides to get back to me. I originally switched to Corsair to get away from Razers issues, but have found that corsair has just as many issues.

 

[bonehead123]

Hummm....seems like you've had a really long, bad string of issues with your peripherals....

I've always had good luck with every Corsair product I've bought, including cases, KB's, coolers etc... But I run a very lean and clean system though....

I would suggest you CALL them instead of emailing them though, perhaps you can get your issues resolved faster that way. I called them 1 time about an issue with my front USB ports acting up on my Air 540, they ran thru a few questions and then sent me a replacement panel free of charge via overnite FedEx, and did not even ask for the bad one back....

It may also be a good time for you to do a thorough review and cleanup of your system hardware, windows installation, as well as all drivers and 3rd party softwares.... It could be some random conflicts/incompatabilities that are causing some or all of these problems....

 

[Estaric]

Hummm....seems like you've had a really long, bad string of issues with your peripherals....

I've always had good luck with every Corsair product I've bought, including cases, KB's, coolers etc... But I run a very lean and clean system though....

I would suggest you CALL them instead of emailing them though, perhaps you can get your issues resolved faster that way.
It may also be a good time for you to do a thorough review and cleanup of your system hardware, windows installation, as well as all drivers and 3rd party softwares.... It could be some random conflicts/incompatabilities that are causing some or all of these problems....

Iv already done multiple clean installs not to mention iv used these on other pc's and all the devices have shown the same issues on other pc's.
it really just comes down to bad luck I feel

 

[quanash]

If you have a friend that uses Corsair products, try to test your peripherals there in order to confirm that it is not a software or hardware related ( I'm talking about your PCs USB ports or electrical infrastucture ) issue.

While you were there, try to force update the firmwares of your peripherals there as well.

If you continue have have similar issues this will confirm that your peripherals are the main reason.

 

[eidairaman1]

So let me get this off my chest, I wanna like my corsair products, but I cant. I have owned 2 corsair scimitars (current is a replacement they sent for the first), 2 K65 lux (yet again replacement to the first) and 3 Void pro wireless (have had 2 replacements). They all have great build quality but are plagued by constant issues. My 2 scimitars have had an issue with random disconnections, the 3 void wireless I have had have had numerous issues with the headphones dying at full charge, not charging at all, volume adjustment crashes icue, surround sound crashes icue and constant crackling noises at any volume. The 2 k65 have had issues with the rgb lighting not working and flickering on and off and a new issue that happened today that pushed me to write this. For no reason in the middle of typing my backspace stopped working so I assumed it was icue going crazy again so I restart my pc upon getting to the log in screen my keyboard isnt working at all but the lights at the top are on. So i switch usb ports and no luck, I then take it out to the laptop we keep in the dining room and yet again no luck. So i finally take to google and i cant find anything on how to fix this other than a hard reset of my keyboard. So I decide to do this upon realization in order to the the hard reset I have to get files from corsair support which iv never had respond faster than 3-4 days. So now im stuck with a Razer keyboard until support decides to get back to me. I originally switched to Corsair to get away from Razers issues, but have found that corsair has just as many issues.

Best thing, don't buy corsair

 

[Mussels]

I own a heap of corsair periperhals and i've seen no issues like those you are describing... i'd be very tempted to lean towards some faulty USB port frying all that hardware

 

[jsfitz54]

I own 1 of these for testing usb ports: https://www.ebay.com/itm/XTAR-VI01-...884660&hash=item2ef08e0a7f:g:nuMAAOSwxH1T11-6

Other brands: https://www.ebay.com/sch/i.html?_od...TRS1&_nkw=usb+current+voltage+tester&_sacat=0

 

[DeathtoGnomes]

Wireless are subject to interference and can cause problems no matter what distance separates dongle and keyboard/mouse.

 

[Bill_Bright]

In the beginning, if it said Corsair on the label, you could be sure you had a quality, reliable product. But I think as the rave reviews flowed in, they got greedy and too big for their britches. We saw it big time with their PSUs when they changed suppliers and fail rates (and complaints) skyrocketed - at least with their lower tier supplies. Their top tier are still top tier, IMO.

I personally have had several quality consistency problems with several of their cases. We built 3 systems for a client using 300r cases. One was just fine. The second had poorly finished sheet metal edges that would slice your knuckles. The third was not "true" - that is, the case was warped, it would only sit on 3 out of 4 feet and would wobble. This causes a concern with excessive stress at motherboard mounting points. And note the box the case came in was in perfect condition so it left the factory that way.

A colleague has had to return 2 Corsair keyboards. One was DOA and the replacement stopped working properly after about 3 months.

Wireless are subject to interference and can cause problems no matter what distance separates dongle and keyboard/mouse.

That's like says Honda's engines can fail. Yes they can, but how likely?

I have wireless keyboards and mice on all our systems here - including 3 in this small office. That's 6 wireless devices (and two wireless phone handsets) in the same 12x14 foot room. No interference problems here. And there is a wireless keyboard and mouse used in the living room that sits about 12 feet away from the dongle. No distance and interference problems there. And there are 6 wireless remotes for the home theater equipment and a wireless phone handset in the same room and none interfere with each other.

Just because something is subject to a problem does not mean the problem will happen or is even prevalent.

The wires with wired keyboards and mice are subject to getting tangled up in your feet!

 

[John Naylor]

You really can't judge the Corsair label by anything as they just basically resell stuff other people make and slap their logo on it. based upon boardroom "how much can we make in this' decisions, quality can vary each time an OEM purchase desicion is made. I often have to just smile and shake my head when reading a post that Corsairs [insert product name here][ is better or worse than another brand when both where made on the same platform using the same parts by the same people on the same production lines. Even within the same product lines one can be great while another not much.

Memory - Up thru DDR3, after Mushkin, Corsair was the 2nd choice among enthusiasts. Nowadays, I don't see anyone as standing above anyone else.

PSUs - Some great products, some crappy products, mostly pretty good much like most everybody else. My 1st choice is Seasonic but in many cases you can byt the same Seasonic product which has been OEM's to someone else for a lot less.... these are all basically the same product:
-Antec High Current Gamer (M) 400-620 , XFX Core 450-550, XFX TS 550 Bronze, Seasonic S12II Bronze , Seasonic M12II Bronze 520-620. The Cordsair650 TX was made by Seasonic as was the 750 / 850 TX2, HX 520-650, most of the Cosair AX series. But others in those lines were made by Flextronics and CWT that were also very good.... others by Great Wall ... er, not so much.

Peripherals - Not a big fan. For KB and Muse, Im done with wireless... to many lost connections, freezes and battery deaths at inopportune times. For headphones, my choice has been the Logitech G930 / G933. My son has a $350 pair of wired Sennheisrers and the G933 and he mostly uses the wireless.The KB / Mice cables have are almost not visible... KB wire goes out the back of the KB drawer and bever see it again ... mouse goes about 9" into the cable hole on the desk return. With the headset, not much of an issue for me but my son is 6-4 was continually having his head twisted around when he stood up, till he ripped the cable out. It was while he bought a temporary headset while waiting for a repair that he tried the G930.

CLCs - Literally wouldn't use any CLC ... we will not install them even if provided by user.

Cases - They make some very good cases ... but since Phanteks arrived on the scene, its kinda like the 1060 / 480 choice... came pretty close to matching the 1060 but fell just a little bit short. Since 2014, id say about 80% of builds we've done had Phanteks cases, 10% Corsair and 10% other.

Fans - The DCV stuff is OK, ... just not a top performer . The PWM is a bit troubled
https://www.overclock.net/forum/61-...m-rad-fans-going-very-exact-spec-needs-4.html

 

[DeathtoGnomes]

That's like says Honda's engines can fail. Yes they can, but how likely?

I have wireless keyboards and mice on all our systems here - including 3 in this small office. That's 6 wireless devices (and two wireless phone handsets) in the same 12x14 foot room. No interference problems here. And there is a wireless keyboard and mouse used in the living room that sits about 12 feet away from the dongle. No distance and interference problems there. And there are 6 wireless remotes for the home theater equipment and a wireless phone handset in the same room and none interfere with each other.

what part of "Subject to" did you intentionally ignore and then spew the usual user gibberish that you dont have a problem?

 

[Bill_Bright]

"Subject to" and "can" imply the same thing. Just because any wireless device (including wifi, your TV remote, cell phone, or mouse) is "subject to" interference, and "can" cause problems with other devices, that does NOT suggest they will be affected by, or cause interference. Nor does it mean they should automatically be avoided. So IMO, your point, and your typical subsequent personal attack was pointless "gibberish".

John Naylor is correct and brings up a valid point about batteries dying. But all my wireless keyboards and mice (from various makers) have an LED indicator that flashes when the battery charge gets low, but well before connection is lost. So for me, that is not a problem. I do, however, recommend rechargeable batteries. On this computer, which is used heavily, I have to replace the batteries about every 4 months. I am sure I have recouped my money for the rechargeables over regular batteries by now. But of course, that has nothing to do with Corsair.

You really can't judge the Corsair label by anything as they just basically resell stuff other people make and slap their logo on it.

The facts are, that's how many products are sold these days. That is good and bad. It does in effect, limit the number of choices for consumers. But that also means (in theory anyway) the prices should be lower as more OEM units are made.

 

[John Naylor]

When I was talking about lost connections, i was ignoring dead / dying batteries ... I have had connections drop with full batteries and were always a PITA to "reconnect" ... I felt like the unlucky family member tryting to get twp parrties to talk to one another before the upcoming wedding over some perceived slight that happened 17 years ago.

And yes ... it is true that any products are sold that way .... even when its a product only offered by a single vendor. The point here is if yu are asked which of the following are true :

a) Corsair makes crappy PSUs
b) Corsair makes average PSUs
c) Corsair makes good PSUs
d) Corsair makes superb PSUs

The question can't be answered without adding option e) all of the above. No different than asking "which brand laptop is best ?" When examining a purchase ... we start by picking a chassis ... enclosure, screen, KB / TP, MoBo amd then picking the rest as add-ons. Answer depends on what components are inside and which ones you got to pick.

a) who is the OEM ?
b) is it an OEM design or did the seller design it and contract out construction ?
c) What components are inside ?
d) How does it perform ?

Knowing which products were built on the same platform is a big advantage as ypu can compare pricing and pik the best for you. Here i US, ya can grab a Seasonic GB Bronze budget PSU for as little as $30 ... the Antec / XFX versions are substantially more.... down under however, the Seasonics are pretty expensive and the Antec is quite affordable.

And some product lines just go away. For abut 20 years, when shopping for RAM always looked at Mushkin 1st ... when you'd go on the enthusiast OC web sites you'd see crazy OCs and voltages as high as 1.94. Everything else was crapping out above 1.75. As production lines improved and vendors switched to less expensive modules, they kep sourcing from premium vendors. Corsair's Vengeance pro DDR3 and Dominator lines for 2400 were sold at 10-12-12-28... but after ver 4.51, the switched suppliers and timings dropped to 10-12-12-31. With DDR4, they were initially extremely hard to source and while now that's less so, usually have to go to smaller sellers to "get the good stuff'.

 

[DeathtoGnomes]

"Subject to" and "can" imply the same thing. Just because any wireless device (including wifi, your TV remote, cell phone, or mouse) is "subject to" interference, and "can" cause problems with other devices, that does NOT suggest they will be affected by, or cause interference. Nor does it mean they should automatically be avoided. So IMO, your point, and your typical subsequent personal attack was pointless "gibberish".

to suggest wireless will never be affected by anykind of interference is ignorant. Wireless has improved considerably in the last decade, interference does not happen as much anymore, but still happens. You being a techy should know better. The rest was not a personal attack, just stating fact.
EDIT: wording

The question can't be answered without adding option e) all of the above.

option e) should still be added.

 

[eidairaman1]

to suggest wireless not be affected by interference is ignorant. Wireless has improved considerably in the last decade, interference does not happen as much anymore, but still happens. You being a techy should know better. The rest was not a personal attack, just stating fact.


option e) should still be added.

Okay everything that's Wireless will be interfered with at some point or another but for this guy to have as many problems as he had I think it might be time he switch brands.

USB wireless adapters I typically will get a extension cable whether it's for keyboards or Bluetooth to get it out from back of the Tower. In the United States there's a FCC notification about this.

 

[Estaric]

Honestly once the opportunity presents itself I will more than likely replace all my corsair peripherals. I did see a couple people say it could be a usb issue, its possible but unlikely due to the fact that the original corsair products I had were on a completely different system than the one im currently using. Most the issues I have with everything seems related to Cue software. Corsairs software seems to be the biggest culprit with things going wrong with peripherals.

 

[DeathtoGnomes]

Okay everything that's Wireless will be interfered with at some point or another but for this guy to have as many problems as he had I think it might be time he switch brands.

USB wireless adapters I typically will get a extension cable whether it's for keyboards or Bluetooth to get it out from back of the Tower. In the United States there's a FCC notification about this.

fixed my post for wording.

 

[eidairaman1]

Honestly once the opportunity presents itself I will more than likely replace all my corsair peripherals. I did see a couple people say it could be a usb issue, its possible but unlikely due to the fact that the original corsair products I had were on a completely different system than the one im currently using. Most the issues I have with everything seems related to Cue software. Corsairs software seems to be the biggest culprit with things going wrong with peripherals.

Probably sloppy coding

 

[Bill_Bright]

to suggest wireless will never be affected by anykind of interference is ignorant.

Come on! I NEVER said that. Can't you debate a topic without misrepresenting what others say?

To use your own words in the hope you can understand them, what part of "Subject to" do you not understand? No one here, including me, NEVER EVER said wireless devices are "never" subject to anykind of interference. So why are you misrepresenting what was said? That is just not cool!

You being a techy should know better. The rest was not a personal attack, just stating fact.

I am not just a techy. I am a certified air traffic control RADIO communications technician, as seen through the link in my sig. So yes, I know a little bit about RF and EMI/RFI. And yes, telling a poster their comments are gibberish is a personal affront.

Okay everything that's Wireless will be interfered with at some point or another

Sorry, but that is just not true. There is no reason to suggest "everything" that's wireless "will" be interfered with.

Contrary to what some lawn creatures and a few others seem to think, electrical engineers are not dumb. They know what causes interference and they know how to prevent unwanted emanations from RF generating devices, and they know how to shield interference from sensitive devices.

They even know how to use "channels" and "pairing" to ensure 10 identical wireless keyboards and 10 identical wireless mice in the same office do NOT interfere with each other, with other wireless devices, or be interfered with by nearby emanating devices.

Engineers know how to design wireless access points to automatically select less crowded wifi channels on crowded bands. And guess what? It works!

Cell phones in overcrowded metropolitan areas work just fine without "walking over" each other!

The fact of the matter is, true interference is typically caused by a faulty or physically damaged component or device and not just because some other wireless device is nearby.

...is ignorant.

What's being ignorant is suggesting a keyboard or mouse will somehow be problematic just because it is wireless. That's total nonsense.

Is a wireless keyboard and wireless mouse the best solution for everyone? Of course not!
Is a wired mouse and keyboard the best solution for everyone? Of course not.

 

[DeathtoGnomes]

No one here, including me, NEVER EVER said wireless devices are "never" subject to anykind of interference.

geee, thats what i said originally.

I am not just a techy. I am a certified air traffic control RADIO communications technician

sorry beavis, you are just a techy here, like the rest of us

 

[eidairaman1]

Come on! I NEVER said that. Can't you debate a topic without misrepresenting what others say?

To use your own words in the hope you can understand them, what part of "Subject to" do you not understand? No one here, including me, NEVER EVER said wireless devices are "never" subject to anykind of interference. So why are you misrepresenting what was said? That is just not cool!
I am not just a techy. I am a certified air traffic control RADIO communications technician, as seen through the link in my sig. So yes, I know a little bit about RF and EMI/RFI. And yes, telling a poster their comments are gibberish is a personal affront.
Sorry, but that is just not true. There is no reason to suggest "everything" that's wireless "will" be interfered with.

Contrary to what some lawn creatures and a few others seem to think, electrical engineers are not dumb. They know what causes interference and they know how to prevent unwanted emanations from RF generating devices, and they know how to shield interference from sensitive devices.

They even know how to use "channels" and "pairing" to ensure 10 identical wireless keyboards and 10 identical wireless mice in the same office do NOT interfere with each other, with other wireless devices, or be interfered with by nearby emanating devices.

Engineers know how to design wireless access points to automatically select less crowded wifi channels on crowded bands. And guess what? It works!

Cell phones in overcrowded metropolitan areas work just fine without "walking over" each other!

The fact of the matter is, true interference is typically caused by a faulty or physically damaged component or device and not just because some other wireless device is nearby.

What's being ignorant is suggesting a keyboard or mouse will somehow be problematic just because it is wireless. That's total nonsense.

Is a wireless keyboard and wireless mouse the best solution for everyone? Of course not!
Is a wired mouse and keyboard the best solution for everyone? Of course not.

Bill you would argue that the sky is purple.

They call it Emi for a reason...

 

[Jetster]

Sure its not your PC? They all are having connection problems?

 

[Bill_Bright]

They call it Emi for a reason...

Of course! That's very true. But just because something is "subject to" EMI, that does not mean it "will be interfered with" - as you claimed.

And why? Because designers must comply with FCC, OSHA, UL, European IEC, CENELEC and other international standards, regulations and rules on RFI/EMI emissions, suppression and shielding. Designers want their products to work so they engineer and manufacture in proper shielding and suppression. Devices use proper grounding and power supplies connected through properly grounded outlets. Facilities are required to meet proper Earth grounding safety standards. "Floating ground" devices like vehicles and aircraft are required to suppress RFI/EMI emissions. If none of that was present, the spark plugs from nearly every car that passed our homes would wreck havoc on our wireless devices. Garage doors would constantly be opening and closing. TV channels would be changing. The world would be a crazy place - or much more crazy than it is already.

Appliance, consumer electronics, keyboard and mouse designers don't want nearby TVs, cell towers, razors and microwave ovens causing interference, or getting interfered with. So they design these products to either suppress or block EMI/RFI. So I say again, if EMI/RFI is a problem, it is because a product is faulty, damaged (or subject to intentional vandalism, destruction or sabotage! ), and not just because the device is wireless - as suggested above.

Bottom line: EMI/RFI is no reason to avoid using wireless keyboards and mice.

Bill you would argue that the sky is purple.

Only if true and others were claiming otherwise.

 

[Estaric]

ok so its been only 5 days after my keyboard stopped working. Today I woke up to an email from corsair support with the proper firmware file attached and my keyboard is working perfect again... or is what I would have liked to have said. So I did absolutely everything corsair support told me to do, I got the keyboard working long enough to type the beginning of this and then it started clicking things and opening random things so i unplugged it again and much to everyone's surprise the firmware corrupted again. So i have officially decided that it is not worth my time to fix this piece of trash keyboard and am gonna use the Razer blackwidow again. I absolutely hate corsair now.


Oh also for a bit more ranting about corsair, ever sense my keyboard broke iv been noticing corsair icue to be bugging out more than usual. I had it delete all my keybindings on my mouse, the rgb on my mouse and headphones have been turning on and off randomly. and also I set up a macro on my mouse yesterday and when I clicked it my computer hard locked and had to be force restarted