Damaged 5900X & AiO plating after TG Kryonaut

[Thermal-Grizzly]

Such warning should appear in the grease package!

Put this to inform customer he using it at his own risk.

And they are not so micro, as mine, rdwing and others pics showed..

It seems like i explained it not carefully enough. With micro scratches im referring to scratches which are mostly not even visible and are on most coolers even if they are fresh out of the box. If you look at a bottom of a cooler they are never 100% plain, more like 99,8%, you will always see some rings on them. The scratches you are facing are a whole different category, but are still not affecting the performance in any way.

Jannik - Thermal Grizzly

 

[mtcn77]

I still assume had the product wouldn't cause friction, the oxides are in suspension in a viscous state. The only explanation is fast curing "evaporation" like it happens with diamond pastes, though it ought to accompany a loss of conductance and tim failure upon its discovery.

 

[rdwing]

Well I can confirm that I did hear from Jannik. I guess there is some problems from TG email servers to gmail. I really suggest looking at better email service. Sounds like this will get resolved finally. Thanks,

 

[xdk]

To update the case, I finally received compensation offer from Thermal Grizzly, but that is unappropiate low value, so I waiting for the response.

 

[basco]

can i ask what do you expect to get ?
we dont know the offer so ?

i mean serious it will not affect your cpu nor the cooling performance-that is not to say it sucks that it happened.

 

[mtcn77]

can i ask what do you expect to get ?
we dont know the offer so ?

I bet it's an honorary spot at overclocking competition rankings.

 

[maxfly]

To update the case, I finally received compensation offer from Thermal Grizzly, but that is unappropiate low value, so I waiting for the response.

If i were you i wouldnt share any compensation offer publicly. Otherwise you will leave yourself open to being judged unfairly.
Just my 2c.

 

[xdk]

If i were you i wouldnt share any compensation offer publicly. Otherwise you will leave yourself open to being judged unfairly.
Just my 2c.

Of course, just wanted to update that TG Support reacted and started work to resolve this.

 

[xdk]

Jannik - Thermal Grizzly

Just want to remind here, I still waiting for reponse for messages sent to official support email and to j.froehlich

 

[OneMoar]

seems like your are blowing this a bit out of proportion

sounds like the shop you bought it from sold you old stock and didn't adhere to the recall

the last cases I have seen of this where over a year ago and where also due to people getting ahold of old stock

there has been a handful of cases of this its not a wide spread issue and only affected a few thousand units pre-recall

the issue is purely cosmetic anyway does TG owe you some compensation, Probly
should they pay to replace your cooler and cpu FUCK NO

and this situation is COMPLETELY DIFFERENT then IC-Diamond the issue with IC-Diamond wasn't so much the damaged caused but the entirely childish and unprofessional manner it was handled,
as well the the ceo of the dam company coming here and having a complete Streisand monument meltdown

 

[xdk]

I want to add, that I didn't receive together with compensation offer any apology word or they didn't express regret for what their product caused, which is rather unusual in such cases, and their compensation offer was unappropiate low, just like take some $$ and stay quiet, I have a feeling TG doesn't feel very guilty for their premium product, and that now they working to proof in their way that was not Kryo fault, instead of send appropiate compensations to end this. They said sthg about "internal tests" and "many scams after bad batch", so Im almost sure that soon they'll post some "proofs" from laboratory environemt that Kryonaut couldn't cause damage posted here and there etc. etc. But I wasn't asked to hire for tests my Kryonaut tube, my CPU and rest of my hardware so. Interesting if I predicted them and with what they will come back.

 

[Mussels]

All they really owe you is a replacement thermal paste

cosmetic damage is not that big a deal, unlike the IC diamond you havent had the serial numbers gouged out or anything - and as they said, they've had a lot of scammers do exactly this make a few scratches and demand large sums of money

 

[OneMoar]

I want to add, that I didn't receive together with compensation offer any apology word or they didn't express regret for what their product caused, which is rather unusual in such cases, and their compensation offer was unappropiate low, just like take some $$ and stay quiet, I have a feeling TG doesn't feel very guilty for their premium product, and that now they working to proof in their way that was not Kryo fault, instead of send appropiate compensations to end this. They said sthg about "internal tests" and "many scams after bad batch", so Im almost sure that soon they'll post some "proofs" from laboratory environemt that Kryonaut couldn't cause damage posted here and there etc. etc. But I wasn't asked to hire for tests my Kryonaut tube, my CPU and rest of my hardware so. Interesting if I predicted them and with what they will come back.

see now you are just speculating. thing is borderline disparaging remarks do not strengthen your case only weaken it

you keep mentioning the offer was inappropriately low much was the offer exactly ?. because you are giving the impression of somebody that is not looking for fair compensation but looking to profit off the situation

my honest opinion is that thermal grizzly did the best they could with the recall and its up to the retailer to ensure that the stock is sent back to them and not out to customers
I promise you they never even bothered to check there stock for recalled units and send them back

also there is certain people that do take advantage of stuff like this and attempt to get the manufacture to pay for damage not related to there product.
I mean after all how do you prove that the product in question caused the damage.
how do you prove that the guy with the IHS that looks like it was attacked by a rabid badger was accually using your product and not sandpaper

 

[xdk]

All they really owe you is a replacement thermal paste

cosmetic damage is not that big a deal, unlike the IC diamond you havent had the serial numbers gouged out or anything - and as they said, they've had a lot of scammers do exactly this make a few scratches and demand large sums of money

Replacement thermal paste because? So agree its failed? So no, technically and literally zero warning what it can do. Or it's not suppose do to it. So, theoretically, new replacement paste and damaged hardware. I have in the a$$ u think its cosmetic, i see it IRL, i didnt agrees for that and wouldnt happen with different grease. Simple. Sad but True my TG friend.

@OneMore the sandpaper doesn't make the pitting u should see on the pics, what is odd they look very simillar in other threads "Kryonaut scratching".

 

[OneMoar]

I got news for you all thermal-paste is somewhat abrasive if it wasn't it would not work very well as thermal paste 90% of all the compounds used in thermal paste are either silica, ceramic or metallic

 

[mtcn77]

I would accept the money and upgrade to liquid metal. There. Everyone's happy.

 

[xdk]

I got news for you all thermal-paste is somewhat abrasive if it wasn't it would not work very well as thermal paste 90% of all the compounds used in thermal paste are either silica, ceramic or metallic

So why when I used Kryonaut before, or NT-H1, GC Extreme, CM's and Arctic greases, they were never abrassive and leaved IHS and coldplate in perfect condition? Because now I picked sandpaper or drill to fondle 1000$ 5900X to get 200$ compensation? OK.

@mtcn77 u should google to see what LM doing with IHS and where/when u should apply it.

 

[mtcn77]

@mtcn77 u should google to see what LM doing with IHS and where/when u should apply it.

I'm saddened to hear your perception on the good stuff.

 

[Mussels]

Replacement thermal paste because? So agree its failed? So no, technically and literally zero warning what it can do. Or it's not suppose do to it. So, theoretically, new replacement paste and damaged hardware. I have in the a$$ u think its cosmetic, i see it IRL, i didnt agrees for that and wouldnt happen with different grease. Simple. Sad but True my TG friend.

@OneMore the sandpaper doesn't make the pitting u should see on the pics, what is odd they look very simillar in other threads "Kryonaut scratching".

?
By definition cosmetic means you can see it. either there's a language barrier here or you're just getting hostile over nothing - i dont even know what "i have in the ass" is meant to mean, but beware insulting other members here.

That pitting you see is purely visible, has not voided your warranty on CPU or cooler and very likely wont affect the cooling of them either... so that means its cosmetic damage, not functional damage or something to void your warranties. What are you asking for? Do you want replacement thermal paste? some sandpaper? a brand new CPU? What are you expecting from TG, here?

Have you confirmed you got one of the bad batches, or was it an assumption? User error can also genuinely happen here

 

[Blue4130]

? Because now I picked sandpaper or drill to fondle 1000$ 5900X to get 200$ compensation? OK.

If they offered you $200, they offered you way too much.

 

[xdk]

If they offered you $200, they offered you way too much.

They offered 150€ for 80€ brand new price Noctua cooler in other thread, just read all before post.

I didn't told what they offered, I know its fragile topic. Of course and I think its obvious that I would like to have undamaged both such expensive and rare CPU (almost impossible to find in stock already), and the cooler. How recently these components come to me, and almost new hardware looks already battle scarred. To compare, before getting 5900X I owned much lower price 3900X for longer time, where I changed coolers and grease many times, and still it looked like brand new at sell time. No doubt if I would like to sell CPU and cooler now as briefy used, it would be suspicious for potential buyer and solid point to lower resell value. How you don't look at this, I'm injuried.

 

[sepheronx]

They offered 150€ for 80€ brand new price Noctua cooler in other thread, just read all before post.

I didn't told what they offered, I know its fragile topic. Of course I would like to have undamaged both components as how recently they come to me, and almost new hardware looks already battle scarred. To compare, before getting 5900X I owned much lower price 3900X which I changed coolers and grease many times, and still it looked like brand new at sell time. No doubt if I would like to sell CPU and cooler now as briefy used, it would be suspicious for potential buyer and solid point to lower resell value. How you don't look at this, I'm injuried.

I am having a trouble time understanding you. It must be a language barrier. I know you are trying to explain why you feel the compensation isn't enough, but can you kindly give a breakdown as to how it isn't enough?

So you are saying that someone got 150 euro's for a 80 euro cooler and you are wanting similar compensation for your cooler, is this correct? You have said it is insufficient but you haven't really made clear how or why.

Just to get some clarity - are you wanting them to pay you for both a new processor and a new AIO?

 

[OneMoar]

175.00 usd is way more then I thought they would offer
as for resell value your point is shaky at best cosmetic damage very rarely effects price, in this market with the scarcity you are still likely to get more then msrp

this thread is going no-ware its just turned into a public name and shame

 

[House79]

They offered 150€ for 80€ brand new price Noctua cooler in other thread, just read all before post.

I didn't told what they offered, I know its fragile topic. Of course and I think its obvious that I would like to have undamaged both such expensive and rare CPU (almost impossible to find in stock already), and the cooler. How recently these components come to me, and almost new hardware looks already battle scarred. To compare, before getting 5900X I owned much lower price 3900X for longer time, where I changed coolers and grease many times, and still it looked like brand new at sell time. No doubt if I would like to sell CPU and cooler now as briefy used, it would be suspicious for potential buyer and solid point to lower resell value. How you don't look at this, I'm injuried.

What about temps after and before those scratches on ryzen? Have they changed significantly? I have the same scratches on my 5900x after using kryonout

It seems like i explained it not carefully enough. With micro scratches im referring to scratches which are mostly not even visible and are on most coolers even if they are fresh out of the box. If you look at a bottom of a cooler they are never 100% plain, more like 99,8%, you will always see some rings on them. The scratches you are facing are a whole different category, but are still not affecting the performance in any way.

Jannik - Thermal Grizzly

I'm having the same issue, same scratches on my 5900x after kryonout

 

[ThrashZone]

Hi,
If the scratches come up as an issue for an rma claim then it's a problem otherwise don't use thermal grizzly kryonaut.