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RTX 3070 still artifacting after RMA

ailectra

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Hi,

At the end of september I sent my Gigabyte Geforce RTX 3070 for repair because I had horrible artifacts rendering useless my computer. I knew it was a faulty gpu because I tried it on a friend's computer.

I got it back two days ago. However, I still have random artifacts freezing the screen. And every time it happens, there is a spike from 0 to 100% on the task manager. Even when the pc is idle and there are no background process. Also, sometimes instead of artifacting, I get a black screen for 5s.

I contacted the support but they told me they ran tests for 40 hours to make sure it was repaired. So, the problem is no longer my gpu but another component according to them.

However, when the artifacts first appeared, I hoped it was only my psu getting too old or a windows update going wrong. So, I changed the psu and got a new ssd so I can have a clean install without losing anything. I also did a memtest to check the rams. So, I know none of these components are faulty.

As for the cpu and motherboard, the pc works perfectly fine when I remove the gpu. I use Photoshop and make big OCR tasks without any problem.

Maybe the problem is software related. In safe mode I don't have any artifacts or black screen. Same when I use DDU to remove nvidia drivers. But the moment I install the drivers, I play peekaboo with my monitor. If it's software related I don't know what to do as I tried every version from the latest to the ones released in september.

I also tried underclocking the gpu with MSI Afterburner but it didn't work. I still got artifacts. However, right before artifacting, the gpu clock went from 240 MHz to 1815 MHz and the memory went to 7000 MHz.

20221118_162544.jpg


Does anyone know what to do?

Here is my specs:
Asus Sabertooth z97 mark 2
Intel i7-4790K @ 4GHz
Gigabyte Geforce RTX 3070
Corsair vengeance pro DDR3 2x8GB
Corsair RM850x 80 PLUS Gold
Western Digital SN850 1To

As for the OS, I tried a clean install of:
Windows 10 Home 21H2
Windows 10 Home 22H2
 
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Any chance you can try the same GPU in a different system/motherboard?
 

izy

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Can you move it to the other PCI-E slot and test it there?
 

ailectra

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Any chance you can try the same GPU in a different system/motherboard?

I'll have to wait 2 weeks for that unfortunately as my only friend with a pc and not a mac is in spain right now.

How does one do that with a monitor...

I know baby's like it though....

Repeat every 15s:
DISPLAY black screen
WAIT 5s
DISPLAY desktop

It only stops when I shutdown the pc and wait 20 minutes. If I don't wait, I'll get black screens even before login into windows. I even get them while trying to boot in safe mode by doing SHIFT+Restart.


Can you move it to the other PCI-E slot and test it there?
I tried both PCI-E slots. It didn't solve the problem.
 
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I contacted the support but they told me they ran tests for 40 hours to make sure it was repaired. So, the problem is no longer my gpu but another component according to them.
You should have tested on another PC again before switching the PSU and SSD, and make a video of the GPU showing the same issue on a different build.

The support rep used the textbook excuse for any post repair issue.
 
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I contacted the support but they told me they ran tests for 40 hours to make sure it was repaired. So, the problem is no longer my gpu but another component according to them.

And who were "them", it seems to me they didn't fix anything.... :(
 

ailectra

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You should have tested on another PC again before switching the PSU and SSD, and make a video of the GPU showing the same issue on a different build.

The support rep used the textbook excuse for any post repair issue.
Ok I'll try my gpu on another pc.
And who were "them", it seems to me they didn't fix anything.... :(
The more things I try, the more I'm inclined to think that.
 
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It hasn’t been said but maybe try different cables or maybe your pci-e slot is dirty
 

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Shouldn't have to do this but... maybe try taking 500MHz off of the memory and see what that does?
 
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If you're not getting artifacts safe mode, that's because your Nvidia GPU drivers don't load from what I remember. Safe mode just loads the most basic of drivers to get windows to function, so it's running on some basic VGA driver. Your GPU is just being functional enough to display an image and that's about it, it's getting almost no stress on it.

Sounds like you can run things fine using onboard video....so, the issue is most likely with the GPU, but as to why it's failed again, I can only speculate.

Worst case scenario is your original PSU is causing the problem and breaking the GPU....I know it sounds weird, but power can be fickle and really screw things up that you wouldn't think would be possible. I've seen poor power make touch screens fail (image would work, but the touch screen itself would fail so you had to use a mouse to interact with the device), short out ports (RJ-45, DB9, parallel ports and so on), cause USB ports to stop responding and in absolute worst case scenario I've seen a PSU completely fail and take multiple components with it.
 

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Out of the blue, I know, but I see fan is set to 0%. If you were to set it to 100% does the issue go away?

Also, out of curiosity, what chassis is this gear inside of?
 

izy

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Check your monitor cable (use another cable if you have) , try to connect it to a different port / different type of port (both on GPU and monitor) if your monitor has multiple inputs.
Disable spread spectrum bios , probably its not that but worth a shot.
Edit: from the picture looks like a vram problem , you can max underclock your VRAM and give it a try.
 
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If you have any skill with removing GPU shrouds do that. Every single Gigabyte GPU I have ever bought had not enough thermal paste applied. It would be fine in desktop but the minute you force the card it would be artifacts, black screens, freezes.
 
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If you have any skill with removing GPU shrouds do that. Every single Gigabyte GPU I have ever bought had not enough thermal paste applied. It would be fine in desktop but the minute you force the card it would be artifacts, black screens, freezes.

Don't forget to mention it voids the warranty....
 

ailectra

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It hasn’t been said but maybe try different cables or maybe your pci-e slot is dirty
The GPU has 2 HDMI slots, tried both ports with 2 different cables (one of them was new). Still artifacting
Shouldn't have to do this but... maybe try taking 500MHz off of the memory and see what that does?
I underclocked it to -200 core clock and -500 memory. Unfortunately, I got a black screen again.
Worst case scenario is your original PSU is causing the problem and breaking the GPU....
That's why I changed the PSU. I had an old 650W PSU. It was supposed to be enough for my specs. However, in august, when I started getting artifacts. I didn't want to believe it was my GPU. It was only 8 months old. So, I changed the PSU as it was not expensive to do. However, it didn't solve the problem and in the end I had to RMA the GPU.
Out of the blue, I know, but I see fan is set to 0%. If you were to set it to 100% does the issue go away?

Also, out of curiosity, what chassis is this gear inside of?
Strangely enough, Afterburner doesn't allow me to change the fan speed. I remember I did play with the fan setting back in august/september. But the fan speed slider won't move right now. However I know the fans are working because in FurMark they go as high as 70% speed.
Check your monitor cable (use other cable if you have) , try to connect it to a different port / different type of port (both on GPU and monitor) if your monitor has multiple inputs.
Disable spread spectrum bios , probably its not that but worth a shot.
Edit: from the picture looks like a vram problem , you can max underclock your VRAM and give it a try.
I'll try playing a little more with the underclocking. Better a lower specs GPU than no GPU.
 
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I underclocked it to -200 core clock and -500 memory. Unfortunately, I got a black screen again.
That was too much at idle clocks it seems, try underclocking the memory only -200.
 

ailectra

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Something strange happened just now. I put the gpu clock and the memory to -200. When idle, I had no more artifacts or black screen. The GPU still had random spikes but it only went to 1690 MHz.

I then tried to test it in a game that isn't too GPU-intensive : Sims 4. I had artifacts then a black screen. But the strange thing is the GPU clock went beyond 1690 MHz.

20221118_204637.jpg

Or maybe it's normal and it's just me that doesn't understand how overclocking/underclocking works. I've never done this kind of things before.
 
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Or maybe it's normal and it's just me that doesn't understand how overclocking/underclocking works. I've never done this kind of things before.

If you need to underclock your GPU memory -200Mhz isn't normal, there is something wrong with your GPU and it shouldn't have left the factory like this...
 

ailectra

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Clearly. Underclocking -200 MHz is a lot. It shouldn't even be called a RTX 3070 at this point. However, when I went at it incrementally, this value seemed to let me use my pc without problems.

As for the the gpu clock that goes beyond the value I put in Afterburner. After some tests, it seems that the underclocking gets removed when I open a new program. It shows the correct value in GPU-z, I open Firefox, 1850 MHz appears once again as boost value. I don't know why it does that.
 
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The boosting is normal and how high depends on what app you use at that moment, like watching a video in a browser will show lower clocks then when playing a demanding game or when running a GPU benchmark.

If you still have artifacting with the GPU @ stock clocks you should return the GPU and they should give you a new GPU because it's not normal.....
 
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ailectra

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I read on a reddit post with similar problems that the Nvidia Support advised them to change the 'Power management mode' to 'Prefer maximum performance' and 'Vertical Sync' to 'Adaptive' in the 3D settings. I did exactly that and I didn't have any artifacts or black screen for the last two hours.

However, my GPU Clock is now permanently at 1815 MHz and the Memory at 1750.2 MHz. Is it bad for my GPU? What about power consumption? Am I going to have a big electricity bill because of this change?

PS: I think I understand why their test was conclusive as the GPU doesn't seem to have problems when running at full speed non stop. That's why I could do stress tests without any problems but had black screens right after when the GPU went back to idle state.
 
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it's still broke bud, I'd take it back to the store or where i got it from and want my money back or RMA it again the cards no use to you like that.
 

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The situation is simple: Gigabyte support lied to you, the card is still broken. I've seen stories like this before about them. @newtekie1 vowed never to buy Gigabyte again due to crap support like this and he has a lot of experience in building and troubleshooting PCs.

These are classic symptoms of a broken graphics card. Don't bother messing around with it anymore. As you can see you're on a hiding to nothing and just increasing your frustration.

Simply tell them that you verified the fault in another PC and another card worked fine in yours so you want either another card or a refund. Don't settle for anything less or they'll leave you with a broken card.
 
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Hi,
Indeed return for refund if possible
Not sure of your region but reporting to BBB in USA can get things sorted pretty quickly
Sometimes even on companies facebook/ twitter accounts can help to.
 

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Is your RAM overclocked? I had such artifacts caused by wrong RAM OC settings.
 
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