Seagate Releases New Firmware for the Freezing 1.5TB Barracuda 7200.11 Hard Drives

malware · Nov 26, 2008

For people that still experience the freezing problems with their 1.5TB Seagate Barracuda 7200.11 hard drives, here is some relief for you. As previously reported here, Seagate has released a new firmware for the small number of drives with strange behaviour. Here's the official statement:

Some Seagate Barracuda 7200.11 1.5TB hard drives may show uncharacteristic operation when used with Mac and Linux operating systems in multi-drive configurations. Users may experiences pauses in video streaming applications or a dropped drive from RAID arrays. Customers seeing these symptoms should contact Seagate Technical Support for a firmware upgrade. In order to assure the proper application of the new firmware, please email a description of the issues you're seeing to Seagate (discsupport@seagate.com) Please include the following disk drive information: model number, serial number and current firmware revision. Also, please describe your system, operating system and the application in use when the issue arose, and you will receive a prompt response with appropriate instructions. As an alternative to the contact email address above please access http://www.seagate.com/www/en-us/about/contact_us/.

Again, to obtain the firmware first you need to find your HDD's model number, serial number, current firmware version using either Seatools for DOS or just look at the drive's sticker it should be written there, and finally you need to describe your system specs, operating system and the application in use when the disk freezes. After you have that information, please contact Seagate Technical Support, by email or by phone, they'll send you the new firmware and probably tell you how to update.

View at TechPowerUp Main Site

human_error · Nov 26, 2008

I received this update a couple of days ago and can confirm that it works as the freezing for 15-30 seconds issue i was seeing is gone, and there is no perceivable performance hit (didnt bench the drive before the update so i can't tell if the fix has a perf hit or not).

djisas · Nov 26, 2008

I got an 320GB one that just died on me, maybe i should contact them to see if i can avoid rma it...
The thing still works and is detected but cannot be accessed and is reported as 0GB...

DOM · Dec 13, 2008

to obtain the firmware first you need to find your HDD's model number

what if mines not on the list ?

Model: ST31500341AS

Firmware: CC1J

Processor	Intel Core 2 Quad Q6600 G0 VID: 1.2125
Motherboard	GIGABYTE GA-P35-DS3P rev.2.0
Cooling	Thermalright Ultra-120 eXtreme + Noctua NF-S12 Fan
Memory	4x1 GB PQI DDR2 PC2-6400
Video Card(s)	Colorful iGame Radeon HD 4890 1 GB GDDR5
Storage	2x 500 GB Seagate Barracuda 7200.11 32 MB RAID0
Display(s)	BenQ G2400W 24-inch WideScreen LCD
Case	Cooler Master COSMOS RC-1000 (sold), Cooler Master HAF-932 (delivered)
Audio Device(s)	Creative X-Fi XtremeMusic + Logitech Z-5500 Digital THX
Power Supply	Chieftec CFT-1000G-DF 1kW
Software	Laptop: Lenovo 3000 N200 C2DT2310/3GB/120GB/GF7300/15.4"/Razer

Processor	Intel Core i9 9900k @ 5.1GHZ all core load (8c 16t)
Motherboard	MSI MEG Z390 ACE
Cooling	Corsair H100i v2 240mm
Memory	32GB Corsair 3200mhz C16 (2x16GB)
Video Card(s)	Powercolor RX 6900 XT Red Devil Ultimate (XTXH) @ 2.6ghz core, 2.1ghz mem
Storage	256GB WD Black NVME drive, 4TB across various SSDs/NVMEs, 4TB HDD
Display(s)	Asus 32" PG32QUX (4k 144hz mini-LED backlit IPS with freesync & gsync & 1400 nit HDR)
Case	Corsair 760T
Power Supply	Corsair HX850i
Mouse	Logitech G502 Lightspeed on powerplay mousemat
Keyboard	Logitech G910
VR HMD	Wireless Vive Pro & Valve knuckles
Software	Windows 10 Pro

System Name	Unreal Machine IV
Processor	Ryzen 7 5700X
Motherboard	Asrock 570X Taichi
Cooling	Noctua U9S
Memory	Team UD4-4000 @4000 CL18 1:1
Video Card(s)	5600XT Red Devil
Storage	Kingston SSD 240GB + WD RED 4TB + WD Blue SN 550 Nvme 1TB X3
Display(s)	DELL U2417H
Case	Old school Termalthake xaser III black with lots of noctua 80mm fans
Audio Device(s)	Creative SB X-Fi Titanium Fatal1ty Champion + Creative Inspire t7900 7.1 + Sony MDR-1A + AKG K-240
Power Supply	Seasonic Prime GX-750
Mouse	Logitech G502 hero SE
Keyboard	Logitech
Software	10 pro
Benchmark Scores	Cinebench R23 Multi ~15k 4.4Ghz all core Cinebench R23 single 1.5k 4.65Ghz

Processor	Intel i7 4770K
Motherboard	Asrock
Cooling	Water
Memory	Team Xtreem LV 16GB (2x8GB)
Video Card(s)	EK Full WB HD7970
Display(s)	CROSSOVER 27Q LED-P 27"
Case	Danger Den Torture Rack
Audio Device(s)	Onboard
Power Supply	CORSAIR Professional Series Gold AX1200
Software	W 10 Pro

Seagate Releases New Firmware for the Freezing 1.5TB Barracuda 7200.11 Hard Drives

malware

New Member

human_error

djisas

DOM