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- Aug 24, 2007
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| System Name | Bitch / Dogma |
|---|---|
| Processor | 955 BE @ 3.8Gig / 9850 @stock |
| Video Card(s) | 8800 GTX 512 / 4890 |
| Storage | 8 x Samsung F2 1.5TB, 8 x Seagate 500s |
| Display(s) | Acer 24 / Dell 24 |
| Case | Lian li / Akasa |
| Software | Win server 2008 / Win 7 |
Hi all,
I'm looking for some advice (on behalf of a friend).
He recently bought:
An Asus AM3+ motherboard (with Bulldozer FX support)
An AMD FX4100 cpu
2 x 4GB G.Skill RipJaw DDR3 memory
Nvidia GTX 560
When he built the system it didn't POST - no screen output at all.
At this point he phoned me and asked for some advice - I spent a good couple of hours making sure all connections were in the right place etc, had him reinstall all the components, and try powering up without RAM, without CPU etc.
Result - no POST, no error beeps....nothing (power light on mobo was on, hard drives spin up, GFX + Case fans all spinning up)
At this point I had a look at the ASUS site and noticed that the release BIOS DID NOT support Bulldozer FX and in fact the BIOS that provided that support was only released 2 weeks ago.
My conclusion: BIOS upgrade needed.
Problem: How do you upgrade a BIOS when you only have a Bulldozer cpu and cant get the system to POST.
Next day I spoke to the supplier (Ebuyer) and they said it was not there responsibility to upgrade the BIOS - I disagreed as all the components were bought from them and surely they have to actually take these things into consideration.
Long story short - they upgraded the BIOS and said that their FX cpu worked fine (so looks to me like the BIOS was the issue) - however they charged my friend £10 for the update and £12 shipping.
The motherboard will arrive back on Saturday and I guess we will see then if the non POST issue has gone.
My question to you fine folks is :-
Do you think they should be responsible for making sure that a Mobo that is being sold as having Bulldozer FX support - actually is shipped with the BIOS version that provides that support? (when all components are purchased from the same store)
I'd love to hear your thoughts
I'm looking for some advice (on behalf of a friend).
He recently bought:
An Asus AM3+ motherboard (with Bulldozer FX support)
An AMD FX4100 cpu
2 x 4GB G.Skill RipJaw DDR3 memory
Nvidia GTX 560
When he built the system it didn't POST - no screen output at all.
At this point he phoned me and asked for some advice - I spent a good couple of hours making sure all connections were in the right place etc, had him reinstall all the components, and try powering up without RAM, without CPU etc.
Result - no POST, no error beeps....nothing (power light on mobo was on, hard drives spin up, GFX + Case fans all spinning up)
At this point I had a look at the ASUS site and noticed that the release BIOS DID NOT support Bulldozer FX and in fact the BIOS that provided that support was only released 2 weeks ago.
My conclusion: BIOS upgrade needed.
Problem: How do you upgrade a BIOS when you only have a Bulldozer cpu and cant get the system to POST.
Next day I spoke to the supplier (Ebuyer) and they said it was not there responsibility to upgrade the BIOS - I disagreed as all the components were bought from them and surely they have to actually take these things into consideration.
Long story short - they upgraded the BIOS and said that their FX cpu worked fine (so looks to me like the BIOS was the issue) - however they charged my friend £10 for the update and £12 shipping.
The motherboard will arrive back on Saturday and I guess we will see then if the non POST issue has gone.
My question to you fine folks is :-
Do you think they should be responsible for making sure that a Mobo that is being sold as having Bulldozer FX support - actually is shipped with the BIOS version that provides that support? (when all components are purchased from the same store)
I'd love to hear your thoughts
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