Updated: 11/4/2013
While storming across the battlefield, you may run into an occasional hiccup, issue, glitch, or problem that could interrupt or prohibit your gameplay.
Below, find all the gameplay affecting issues we’re currently aware of and tracking, and any workarounds or troubleshooting for issues we may have confirmed or discovered:
To be proactive, always be sure you've updated your system, especially your graphics card's drivers, in order to ensure the best performance out of your gameplay--unless noted otherwise below. The most common cards are from NVIDIA and AMD, while you can find the specifics of your system by following these instructions.
The following are issues you may run in to when playing Battlefield 4:
Note: If you're encountering an issue not listed below, check this Battlelog post tracking further issues and workarounds.
My game freezes while spawning in a multiplayer match on PS3 while running in 1080p
"Missions" won't open whenever I select it from the My Soldier menu on Xbox 360
- My game freezes while I'm using the Indirect Fire Perk on the Support Class
- I'm running Windows Vista and do not have the latest AMD drivers (13.9) available to improve Battlefield 4 performance
- I can't download Battlefield 4 through Origin until October 30th, even though it has been release in my region
- Why does my Battlefield 4 purchase receipt/info say "Warsaw" followed by numbers?
- Battlefield 4 crashes into a red screen on my Windows 8 PC with an AMD graphics card
- I receive an error saying my Key is Already in Use when trying to install Battlefield 4
- My soldier's picture and emblem in the Battlelog App doesn't match my soldier on Battlelog.com
- I’m told my Punkbuster version is out of date or not installed
- I added a friend on Battlelog, but they aren’t showing up as a friend in Origin
- I receive an error whenever trying to launch Battlefield 4
- I’m trying to stream using Twitch, but my game is extremely laggy
- I'm told "An Error was Reported by EA Online" when trying to play Battlefield 4
You can find helpful information on these issues in their own individual articles:
- I purchased Battlefield 4 Premium, why can't I play Battlefield 4?
- I'm having problems installing Battlefield 4 on Xbox 360
- I get stuck on the Battlefield 4 loading screen on Xbox 360
- There are two Battlefield 4 shortcuts on my desktop after installation, and I'm not sure which one to use
- I haven't yet received my Veteran Battlepack
- All of my Polish-region PC Battlefield 4 discs claim to be Disc 1
- Battlefield 4 times-out when trying to launch on my PC
- I redeemed a Battlepack code in-game on PS3, but didn't get my pack
Aside from these issues, some players may experience...
My game freezes while spawning in a multiplayer match on PS3 while running in 1080p
Some players have reported success in troubleshooting freezing issues when spawning-in during a multiplayer match by reducing their PlayStation 3's video output to 720p from 1080p.
If you've been encountering problems involving your game freezing while playing multiplayer with you resolution in 1080p, try following these instructions from PlayStation to lower your video output to 720p to potentially ease this issue.
"Missions" won't open whenever I select it from the My Soldier menu on Xbox 360
Currently, when Xbox 360 players select Missions from the My Soldier menu in order to select challenges, the Mission menu does not open.
We're currently investigating this issue and will provide updates as soon as possible.
My game freezes while I'm using the Indirect Fire Perk on the Support Class
Some players have reported success in troubleshooting gameplay freezes after removing the Indirect Fire perk while playing the Support Class.
If you've been experiencing problems with your game freezing, try removing the Indirect Fire perk to solve your freezing issue.
I'm running Windows Vista and do not have the latest AMD drivers (13.9) available to improve Battlefield 4 performance
AMD has released new graphics drivers, version 13.9, that fix some graphical issues in Battlefield 4.
While AMD doesn't have Windows Vista drivers past version 13.4, Vista users can actually install and use the Windows 7 version 13.9 drivers on their Vista system.
I can't download Battlefield 4 through Origin until October 30th, even though it has been release in my region
If Battlefield 4 has been released in your region but the release date in Origin reads October 30th, this means your connection wasn't recognized by our GeoIP locating services and given the October 30th release date rather than the correct one for your region.
If you've been affected by this issue, you should now be able to pre-load and be able to jump into the game soon.
Why do I have a purchase receipt/info that says "Warsaw:" followed by numbers?
Don't worry, this is simply your Battlefield 4 purchase under an alternate invoice-name.
So if you're looking for information, or are confused, about your purchase, it may be listed as "Warsaw:#####:#########."
Battlefield 4 crashes into a red screen on my Windows 8 PC with an AMD graphics card
Windows 8 players running Battlefield 4 using an AMD graphics card may experience a crash to a red screen when Battlefield 4 changes maps between matches or games, and then must restart their PC in order to play again.
Some players have reported that running Battlefield 4 in Compatibility Mode for Windows 7 provides some help, but may still result in a red-screen-crash in between matches.
As noted above, AMD has released new drivers that should help solve these issues.
I receive an error saying my Key is Already in Use when trying to install Battlefield 4
If you're being told that your key is already in use while trying to install Battlefield 4 for the first time, it is most likely because you still have the Battlefield 4 Beta installed.
To install Battlefield 4, simply make sure you have uninstalled the Battlefield 4 Beta from your Origin My Games Library.
My soldier's picture and emblem in the Battlelog App doesn't match my soldier on Battlelog.com
If you change your Soldier or emblem at Battlelog.com, these changes may not be reflected or immediately visible in the Battlelog app for iOS and Android.
We're investigating this issue and will provide further updates as soon as possible.
I’m told my Punkbuster version is out of date or not installed
If you receive an error telling you that your Punkbuster is either out of date or not installed when trying to start your game:
Head to the Battlefield 4 installation folder, C:\Program Files (x86)\Origin Games\Battlefield 4 by default, then find the _Installer folder.
In _Installer, find and navigate into the Punkbuster folder, and from there, into the redist folder.
Find and run pbsvc.exe to update or repair your Punkbuster installation.
If the above folders don’t exist in your installation:
Head to punkbuster.com and click the Download PBSetup button, and select the option “For All Windows Games."
Open pbsetup.zip, then run pbsetup.exe. Accept the EULA, follow the instructions, update PunkBuster, and then click Add a Game.
In the drop down menu, select Battlefield 4, then Add Game, and finally, before trying to run Battlefield 4 again, Check for Updates.
I added a friend on Battlelog, but they aren’t showing up as a friend in Origin
To make sure the friends you add on Battlelog get added to your Origin friends, simply log out then log back in to the Origin client.
Any recently added friends should now be in your friends list.
I receive an error whenever trying to launch Battlefield 4
If you receive an error when trying to launch Battlefield 4:
Head to the Battlefield 4 installation folder, C:\Program Files (x86)\Origin Games\Battlefield 4 by default, then find the _Installer folder.
In _Installer, navigate into the VC folder, then into vc2012Update3, and finally redist.
In redist, find both the x86 and x64 versions of VCredist.exe.
Run and install both versions, and your game should now launch without error.
I’m trying to stream using Twitch, but my game is extremely laggy
Lowering your Broadcast Resolution, your Picture Quality, or both can result in a better gameplay experience when broadcasting your online play through Twitch:
Launch Battlefield 4 and open Origin In-Game by pressing Shift and F1.
Select the Camera icon to open your Twitch menu and login to your account.
Select the Advanced Settings tab to find the Broadcast Resolution and Picture Quality settings.
I'm unable to play Battlefield 4 on my 32-bit PC
PC Players trying to run Battlefield 4 on a 32-bit version of Windows must download and install the Day 1 Patch in order to play Battlefield 4.
I'm told "An Error was Reported by EA Online" when trying to play Battlefield 4
If you receive the message, "An Error was Reported by EA Online" when attempting to play Battlefield 4, it's likely due to having multiple IDs on the same account.
Try the following workaround to get in the game:
- Head to Battlelog and click the Profile in the top-right corner.
- Select "Change Soldier," and you should see a list of soldiers associated with your account, one of which will be Active and highlighted in green.
- Click the Active button next to one of your non-Active soldiers to set it as your primary, and then try to play Battlefield 4.
- If you still receive the above error, try setting different soldiers to active and attempting to play again.
Aside from these issues, some players may experience the following:
- Some players have reported that after saving in the single player campaign and then restarting their game, their save does not exist and must start over. We're investigating this issue and will provide updates as soon as possible.
- Your game, or the game's title screen may display in Fullscreen, even if you have windowed mode selected in your options
- You may experience a black screen when launching Battlefield 4 while using the Windows Aero theme with DPI scaling set to 150% or 200%
*]PlayStation players who sign out of, or are dropped by, the PlayStation Network will become stuck at an infinite loading screen and must restart their game to continue.
but its still pretty smooth (i play in 1080p so im not bothered with "only" 2gb)
