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Help computer Windows XP freezing, can I get rid of virus manually without any software?

kjm233

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Hi all

I have multiple computers but my old desktop which I use for the kids and to print/scan etc is running Windows XP. I turned it off the other day (which I don't do, generally because it is slow to boot I just leave it running) before we went away for a few days and when I came home first it would not turn on at all, then I found a sneaky button that when pushed does get it to boot and it gets to the desktop and is fine for a few minutes then the screen gets what looks like blurry vertical barcodes all over it and it won't do anything.

I have looked at the startup items and can see there seems to be a virus, I have disabled this on startup which makes things work for a few more minutes but then it freezes again. I have Malwarebytes and Avast, I did a quick scan on Malwarebytes but that didn't find anything and when I try to run Avast it freezes straight away.

Is there a way I can somehow get rid of this virus manually without using Avast or any other software?
Or does anyone have any other suggestions?

Thanks a lot
 
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first of all I would check that your video card is not overheating due to dust and/or damaged fan....

then, if there is really a virus, there is no reason to no use antivirus software, or...? why do you want to clean it manually?

It would also be informative to tell us what item you disabled in startup that you call a virus.
 
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have you tried starting in safe mode? if you can i would download kaspersky's free 1 month trial antivirus
then run that in safe mode
 

kjm233

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have you tried starting in safe mode? if you can i would download kaspersky's free 1 month trial antivirus
then run that in safe mode

It wasn't starting in safe mode before it would just freeze with a blank screen but I have managed to get it to work just now so will try that and see how I get on, thanks
 
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Don't even try to fix it. Unless its dust or something. Just format. Reinstall. This will tell you if it truly a virus and not the board itself. If you don't want to wipe the drive for some reason then plug in another drive. Install Linux
 

kjm233

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Don't even try to fix it. Unless its dust or something. Just format. Reinstall. This will tell you if it truly a virus and not the board itself. If you don't want to wipe the drive for some reason then plug in another drive. Install Linux
I don't have another drive available to do that and don't really want to buy anything as the computer is pretty old, I just want to try and get it working so the kids can keep using it.

Starting in safe mode and trying to run virus scanner didn't work either, it started scanning but has now frozen again and the scan has paused, any other suggestions out there?
 
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What are we working on here? Did you check for dust and overheating?

If its malware your most likely not going to be able to get rid if it. At least without a format
 
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I have looked at the startup items and can see there seems to be a virus

What leads you to believe there is a virus as you seem to be describing a hardware failure with the rest of your post. As others have said check for overheating of your components. GPU-Z found here: http://www.techpowerup.com/downloads/2317/techpowerup-gpu-z-v0-7-5/ should give you temperature information about your video card. If the temps are high you will most likely need to clean up your video card of dust, replace the thermal paste, etc.
 
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well... i remove viruses semi manually... but that's just me, i know what i'm doing & hunt for the kill

recently i traced something that hooked into explorer that makes lots of connections while filling up the ram, probably a spam or ddos botmet, but most people wouldnt know how to figure out how to find it

but vertical bars sounds like hardware is failing, even if there actually was a virus (since kids use it)
 

kjm233

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first of all I would check that your video card is not overheating due to dust and/or damaged fan....

then, if there is really a virus, there is no reason to no use antivirus software, or...? why do you want to clean it manually?

It would also be informative to tell us what item you disabled in startup that you call a virus.
It's not cooperating at all now so I can get the exact name of the virus but I'm pretty sure it was a virus as it was called daemon something and is from an add on (that someone in my house installed while trying to do something else!) that gave me other viruses that I did get rid of before the problems began.

I can't run the av scanner as the computer freezes everytime when it gets to about 14%.

I don't know much about the hardware side of things at all but I have taken another old computer apart before so will start by doing that and checking for dust etc, that seems to be the general consensus of what I should do first, yes? Any tips about other things I should look for other than the obvious dust and dirt?

Thanks a lot to everyone for your replies, this forum is fantastic!
 
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is it daemon tools? that's not a virus... unless it's a poor attempt at finding the cracked pro edition where someone else put the virus in it on purpose
 
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OP,

Do you have another PC you can slave that HDD into and run your AV scan from?
 
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then the screen gets what looks like blurry vertical barcodes all over it and it won't do anything.

Sounds like the integrated graphics is dying which is quite common on older boards and produces symptoms exactly like what you are describing.
I have never seen a virus that causes video hardware to malfunction as you are describing.
 

kjm233

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OP,

Do you have another PC you can slave that HDD into and run your AV scan from?
I have a laptop, excuse the ignorance but can I do it using that? And if so, what do I need to do that? I've taken my PC apart and cleaned the dust which was not very bad at all, I did take the RAM out and put it back in. Now when I start the computer it makes one beep to start with then probably about 30 seconds later it beeps twice, which I have looked in to and it seems the general answer is "parity cannot be reset" or otherwise "Catastrophic RAM failure", is this relevant if I take into account the first beep?

My last PC died a fairly similar death and I had someone come and look at it but even they didn't know what was the problem, the power supply was what they thought in the end, I always seem to have the "tricky" problems.

The fact is, at this stage my PC isn't going but I am more than happy to play around with things and try different stuff, I just don't know a great deal about it, so if anyone has any ideas I am more than willing to try them.
 
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If the computer didn't make those series of beeps before, it's likely that the RAM wasn't seated properly when you put it back in. I'd suggest checking and making sure you didn't get it backwards and/or that the RAM is seated all the way down. The two arms that hold the memory in should click up and latch on to the memory on their own as you push down. Make sure to pull the power cord and press the power button a few times before you start touching hardware too. That should drain the capacitors in the computer and make it safe to work on.

The beep code you hear is the BIOS's POST results, which stands for Power On Self-Test. Viruses typically can't get down this far in to the hardware, so anything here is likely a hardware failure.

What you're describing does sound quite a lot like a hardware problem rather than a virus, although there could be viruses on it as well. Artifacts and/or freezing is typically due to either a heat related issue or an electrical malfunction of a device. Assuming the issue is just the video card failing, I'd suggest looking for a PC recycler that could sell you a video card for cheap. Either take a picture of the motherboard or bring the computer in. You'll likely have an AGP or, at least, a PCI (not PCI-e) slot as an option to upgrade. If the video card is integrated in to the motherboard, you might need to disable it in the system's BIOS. They should be able to do the work for you for fairly cheap too, if you'd rather not do it yourself.

Worse case scenario, those PC recyclers should have some inexpensive Pentium 4 and/or Athlon XP machines to replace your potential paperweight.

You wouldn't happen to know the make and model of the computer, would you?
 
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Just another to take: Download ultimate boot cd (search for ubcd on google) - download the iso and use windows 7 to burn the image to a cd-r (right click the iso file, open with windows disc burning)(if no windows 7 is availabel you can use any program that can burn bootable images to a cd-r ex:nero, roxio, there are some freebies on the web that work fine as well). put that in the problematic PC and reboot it, setting the pc to boot from cd instead of the hard disk. it will boot into a menu that allows alot of things - you will want to do this process 3 times.

first time: check the hard drive for bad sectors
from the ubcd menu select hard drive, then diagnosis, then scroll down to "seatools for dos" (there are two of these, the higher version is easiest to use as it provides a graphic interface, the lower version is text mode - either will work, your choice). You want to make sure the drive with windows installed is selected (if only one hard drive don't worry as its selected by default). then from the menu in the top of the screen choose to run a LONG TEST (don't bother with the short test, we are specifically looking for long test here). after this starts let it run all the way through - this will take a long time to finish. If you see any errors reported or the test fails, you can stop here as the drive is bad and needs to be replaced - you could try to clone it using some of the cloning tools on the UBCD (reboot into it again, select hard drive, cloning) but this will probably fail if there are alot of sector errors, you will most likely need to replace the hard drive and reinstall windows onto the new drive. If it passes, your hard drive is fine, move on to the second ubcd boot.

second time: check your memory for errors
from the ubcd menu select memory, then memtest86+. let this test run until it completes and reports 3 passes. If you have any errors in this test you will need to find the bad stick or sticks of ram (run memtest using indidual sticks and set the ones with errors aside). you should be able to pick up older ram fairly cheap on ebay or newegg - just hunt around. If there are no errors move on to the third ubcd boot.

Third time: check CPU/chipset
from the ubcd menu select CPU, then select one of the burn in tests. let it run until you feel comfortable all is well - these tests force the cpu to run intensive calculations constantly in an attempt to overheat it. if it overheats or has errors, you found your culprit - again you should be able to pick up a cpu cooler and cpu on ebay fairly cheap. if all is well, move on-

The last thing I would test would be your power supply (check this if any of the above are bad also - it may be the CAUSE of them going bad) - use a power supply tester to do this or try swapping the power supply with a known good power supply. If the issue goes away then If all is well, move on.

If all is well up to this point you definitely have a software issue. Not booting into safe mode means windows is pretty messed up. With windows XP you can boot from the windows xp install cd and when it boots up past everything it loads, there will be an listing for repair option under install windows. select this, it will boot up a dos prompt which wants you select the windows isntallation you want to work on - type the number next to it and hit enter. When it allows you to type again type "chkdsk /r" (without the quotes) and hit enter. This will take a while but let it finish - after its done see if you can boot into safe mode. if you can boot into safe mode with networking. download rkill.exe(google search it) malwarebytes from malwarebytes.org, but BEFORE you run either go to start > accessories > system tools > disk cleanup (this will take a while to load up). Check ALL the boxes in disk cleanup and hit ok (this will also take a while to finish). This deletes temp files etc viruses like to hide in. NOW run rkill.exe - this looks for and shuts down potential virus services a removal scan could keep you from removing if running. NOW install and run malwarebytes, performing a FULL scan. after you remove whatever it finds, allow it to reboot to finish removing. (VERY important to download these items before the disk cleanup, as browsing will create more temp files)

There is one last thing I would try before giving up on it if all this doesnt work to that point. There is a program called combofix http://www.bleepingcomputer.com/download/combofix/dl/12/ which is basically automated windows repair on steriods. Run it, allow everything it initially asks you permission to do, and let it do its thing - it's saved me many times when nothing else in the world seemed to work.

All of the tools listed above are either open source (free to use) or free for home use.

removing viruses without software tools is pretty tedious. You can boot safe mode, go to start > run > msconfig.exe THEN select diagnostic startup. reboot your pc, running msconfig again, going through the services and startup tabs enabling one item at a time and rebooting, repeating this process until you have your issue again (then you know its caused by the last thing you enabled - googling this will probably give you details on which files etc you need to delete). If you choose to go this route you will need to spend some $ - for coffee.

Good Luck and let us know how it goes!
 
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