New PC randomly restarting, Event 41 Kernel Power

[SethKnows]

Okay, I'll check all the connections and then try a different cable. The problem is, it's been difficult to force the shutdown lately. It just happens randomly. I'm using the middle sata ports.

 

[eidairaman1]

Force Shut Down? As In Windows?

 

[SethKnows]

Force Shut Down? As In Windows?

I could usually play ds3 or load up the bios to make the computer restart, but it's more random now, and hasn't done it in the bios lately.

 

[jumpman]

I am having basically the same issue. Computer randomly restarts when stressed. I could load up Unigine and a less than a min into it the computer would shut down and restart. Or I'm 10s into sleeping dogs and computer shuts down and restarts. However, when I take out my graphics card R9 290 and use a low power one I'm fine. I have a 650W seasonic psu and at first I'm thinking that could be the problem as well, but now I'm thinking maybe the motherboard is the problem. Have you tried a different motherboard yet?

 

[OneMoar]

I am having basically the same issue. Computer randomly restarts when stressed. I could load up Unigine and a less than a min into it the computer would shut down and restart. Or I'm 10s into sleeping dogs and computer shuts down and restarts. However, when I take out my graphics card R9 290 and use a low power one I'm fine. I have a 650W seasonic psu and at first I'm thinking that could be the problem as well, but now I'm thinking maybe the motherboard is the problem. Have you tried a different motherboard yet?

make your own thread

 

[SethKnows]

So in the bios it says 1.1 volts for the cpu, but hw monitor says 1.258, which do I trust? And does that mean I won't be able to overclock at all?

 

[SethKnows]

My new motherboard came in, I will be installing it today.

 

[SethKnows]

Sorry guys, I know it's been awhile. I decided to send the motherboard back without installing it, I've been reading many reports of that z97 platform having annoying bugs lately. I'm going to wait awhile before buying another one to see if the Mobo is the problem. When I play any game that is easy to run, Borderlands 2, Dead space, etc, it shuts down. However, I capped the framerate is Borderlands to 30 FPS, when it was usually uncapped, and it ran for awhile just fine. As soon as I uncapped the framerate, the pc shut down within 5 minutes of playing, 100+ FPS. What could this be?

 

[OneMoar]

Sorry guys, I know it's been awhile. I decided to send the motherboard back without installing it, I've been reading many reports of that z97 platform having annoying bugs lately. I'm going to wait awhile before buying another one to see if the Mobo is the problem. When I play any game that is easy to run, Borderlands 2, Dead space, etc, it shuts down. However, I capped the framerate is Borderlands to 30 FPS, when it was usually uncapped, and it ran for awhile just fine. As soon as I uncapped the framerate, the pc shut down within 5 minutes of playing, 100+ FPS. What could this be?

you read wrong you should have tested with another board now you are back at square one sigh ...
you have a hardware problem most likely a defective board
you tested the power supply
you tested the ram
you tested the drives
all that remains is the board and the cpu its self (assuming you tested the above correctly)

 

[OneMoar]

*DELETED*

 

[erocker]

Sounds like a faulty PSU to me. When you uncap the FPS (before the restart) do you get any kind of stuttering?

Or, it's shutting down due to the GPU overheating... If you haven't checked that already.

 

[OneMoar]

I agree with erocker it sounds like power but he said he tested in a replacement one so unless he got two bad ones in a row ....

 

[SethKnows]

Sounds like a faulty PSU to me. When you uncap the FPS (before the restart) do you get any kind of stuttering?

Or, it's shutting down due to the GPU overheating... If you haven't checked that already.

No stuttering, it's just random. The GPU temps are fine. I haven't tested the drives, well it could only be the SSD since I didn't have the other one yet. It shut down once while browsing the web too, no games running. I can't seem to figure out which settings are overvolting the cpu in the bios, I don't want to just start changing everything. I haven't shipped the motherboard off yet, I just figured it would be easier to not even install a board that could have bugs. The CPU overheats so technically it hasn't been properly stress tested. Idk guys, sometimes all these problems are overwhelming for about 3 grand into a PC. I just bought a new motorcycle, that's why I haven't been on, but I do want to fix it and play my damn games.

 

[erocker]

Well, if the CPU is overheating that will cause a shutdown. That's your problem. 1.258v, as you listed above is normal for load voltage, so it's not overvolting anything. Check your cooler, make sure it is mounted correctly and make sure you use new thermal paste when reseating it.

 

[SethKnows]

Cooler is mounted correctly and I've reapplied thermal paste. The cpu is only getting hot during stress tests, within a few minutes of prime95 and a few seconds of intelburntest. When gaming the temps don't exceed 60 degrees.

 

[OneMoar]

Cooler is mounted correctly and I've reapplied thermal paste. The cpu is only getting hot during stress tests, within a few minutes of prime95 and a few seconds of intelburntest. When gaming the temps don't exceed 60 degrees.

#define hot
also thats normal

 

[erocker]

With getting 90+c in within a few seconds of Intel burn test, you could be getting some temperature spikes in games that you're not seeing. Either way, there's definitely something off with the cooling.

 

[OneMoar]

hurrm are you sure you are looking at the right sensor 60 to 90 is a huge gap even for AVX loads
I wonder if the boost state voltage might be set to something wacky
check the LLC settings in the bios as well as the turbo voltages/multis

 

[SethKnows]

I'll check those settings in the bios. I just don't know about all the other settings that I've seen. I didn't go to school for this stuff, just a hobby.

 

[TheHunter]

This sudden restart sounds like buggy bios setting or not enough voltage.


Try to raise cpu power current a bit (should be in Amperage, on Asus its in %), or set LLC to 2, 1 is max on asrcok if im not mistaken.

And maybe raise cpu vring-uncore- cache (one and the same thing) voltage a bit.. 0,010v should be enough, same thing by VCCSA (cpu system agent), try 0.010 - 0.020v+ offset



What ram do you have, does it have enough voltage, do you use XMP profile for it?

 

[95Viper]

Not being trying to be mean, hateful or anything... however, this thread has been going around in circles trying to get this sorted.
IMO, SethKnows needs to find someone, or get someone, he knows that knows locally to come over and look at his setup.

I may be wrong; however, I still think it is a power problem... whether it is the PSU, the PSU's regulation, or the MB's regulation, etc.

Can you try downloading HWInfo32 or HWInfo64 and run the sensor test and post some pics of the results, like these:


Also, run some testing and see if it will show the maximum results, too.
Try not to let it crash before you get a screen shot.
Software is not perfect usually; however, it may pick up on something.

 

[SethKnows]

Not being trying to be mean, hateful or anything... however, this thread has been going around in circles trying to get this sorted.
IMO, SethKnows needs to find someone, or get someone, he knows that knows locally to come over and look at his setup.

I may be wrong; however, I still think it is a power problem... whether it is the PSU, the PSU's regulation, or the MB's regulation, etc.

Can you try downloading HWInfo32 or HWInfo64 and run the sensor test and post some pics of the results, like these:
View attachment 57508

Also, run some testing and see if it will show the maximum results, too.
Try not to let it crash before you get a screen shot.
Software is not perfect usually; however, it may pick up on something.

True, I do need to find someone to help me, the problem is paying someone to figure out nothing, which is usually the case. I want it to be a psu problem, but to me it's unlikely that I got two faulty power supplies. Sorry it's taking awhile for me to post stuff, I just got a new bike so I've beg riding a lot.

 

[Ruyki]

I have been getting some extremely high temps on my cpu when running prime95 for awhile. intelburntest actually causes shutdowns as well. Temps are good for about 10 minutes and 100% then they skyrocket to over 85

There's no way you should be getting anywhere near 85°C with an AIO. I'd guess your cooler is broken, not attached properly or the temp sensor is reporting incorrect values.

Try your stock cooler.

 

[ChristTheGreat]

Is it shuting down or does it restart? cause I already seen restart with Kernel power event, and the faulty was nVidia/amd driver or VGA card..

P.S. as for vcore, if it is set to auto, with turbo boost, it can go up to 1.2v easy. In that case maybe disable turbo to see the real temp.. but 85C not overclock, is still too much..

 

[OneMoar]

read the thread from page one people
come on