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Phanteks ethoo luxe update

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I received my new luxe, and it was beautiful! windows were covered, so no scratches, accesory. box tied down so it didn't rattle around inside and dent up the case. I chose the black case and was as happy as kittens when I got it and opened it up I was awed by the build quality.
I removed the manual and acc box, but looking everywhere I couldn't find the 2 led light strips. things happen stuff gets missed, so I emailed phanteks and told them that the 2 led strips were not in the box. 2 weeks later I received a brief and condensending email that said in part "dont you know that the light strips are always optional?"

my reply back was "no. stupid me, since I had seen the lighting in every add, every review, on the case box art, and the manual showing the lights installed or how to install them, I was fool enough to think that the lights were included as nowhere does it state that the light strips were optional."

just a warning about their bait and switch tactics, hope they don't screw you too as a side note phanteks will not post a negative review on their site.
 

sneekypeet

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Maybe you should spend a bit more time looking at the finer details in reviews, as this is where details such as this are brought to light.
I know when I reviewed it, the lighting is shows as being "offered as well", IE, does not come with the chassis.




Also found that TPU's review mentions optional LED lighting at the bottom of this page as they show the empty connection... http://www.techpowerup.com/reviews/Phanteks/Enthoo_Luxe/4.html
Just saying the information is out there! ;)
 
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Maybe you should spend a bit more time looking at the finer details in reviews, as this is where details such as this are brought to light.
I know when I reviewed it, the lighting is shows as being "offered as well", IE, does not come with the chassis.




Also found that TPU's review mentions optional LED lighting at the bottom of this page as they show the empty connection... http://www.techpowerup.com/reviews/Phanteks/Enthoo_Luxe/4.html
Just saying the information is out there! ;)

read it a little closer, it doesn't say they are optional just notes that the connectors are ready for them. the information out there still inferes the light strips are included. I don't mean to get into a pissing match about it, just trying to warn others before they too get screwed.
 
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from their sales page:
Staying true to the Phanteks’ Enthoo line, the Luxe features a sandblasted front and top panel. Ambient lighting run from top to front of the case on both sides. Even though smaller in size, the Enthoo Luxe boost many features from the award-winning Enthoo Primo. The Luxe comes pre-installed with a 200mm front fan and 2x PH-F140SP fans. Phanteks’ Enthoo Luxe has an extensive watercooling capabilities that allows for four different radiator mounting locations as well as sizes.

Features:

Enthoo Luxe includes 1 x 200mm fan in front 1x 140mm fan up top and 1 x 140mm fan in the rear. Ability to upgrade to additional fans is possible. All fans included are Phanteks’ new redesigned and better performing SP series fans.

Appearance:

-Sandblasted aluminum faceplates with matte finish / Glossy white aluminum faceplates
-Multi-color ambient lighting
-Stealth interior design


Cooling:

- Extreme cooling capacity
- Support for up to 8x 120mm / 7x 140mm / 2x 200mm fans
- Comes with 3 Phanteks premium fans
- PWM fan hub plus 2x y-splitters allow for 8 fan connections* (11 fans max with additional y-splitters sold seperately)
- Extensive water cooling support. Provides up to 4 different installation areas for slim and thick radiators varying from single to triple (120mm and 140mm form factors). Clearance for push-pull fan configurations.
- Innovative liquid cooling mounting systems: radiator brackets for easy installation


Functionality:

- Dual removable harddrive cages
- 2x removable Drop-N-Lock SSD brackets
- Fully equipped with dustfilters (1x top, 1x front, 2x bottom)
- Removable top mesh panel for easy fan installation and dust filter cleaning
- Compartment for fan installation in top panel
- Clean cable management using Phanteks' preinstalled Hoop-N-Loop cable ties
- Removable PSU cover
- Mod friendly structure uses screws NOT rivets
- 10 color abient lighting controller
- 2x USB 3.0, 2x USB 2.0, microphone, 3.5mm audio jack
 
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why would you need to be ready for something if it was included?
 
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where does that say the light strips are optional? please note" Appearance:
-Sandblasted aluminum faceplates with matte finish / Glossy white aluminum faceplates
-Multi-color ambient lighting
-Stealth interior design



I still believe their add work is deceptive.
 
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why would you need to be ready for something if it was included?
as in ready to install what was supposed to be included.
 
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would its inclusion not mean it was supported so they would list its inclusion not support instead in that case?
 
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would its inclusion not mean it was supported so they would list its inclusion not support instead in that case?
I just believe it was either a mistranslation, or just another example of corporate double talk. note that it plainly states the extra fanhub is an optional extra.
I like the case, will keep it, but I will never use or recommend their company, and luckley I have about 50 people I lan with each month to bad mouth phanteks too.

btw if I had not received such a snotty reply from them, but a simple note that I was mistaken, I would have dropped the subject altogether, but a smartass remark needs to be replied to.
 

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Yeah I'm just going to go ahead and close this.
 
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