Gigabyte G1 Gaming Radeon R9 380 4GB GDDR5

Fadingmem0ry · Dec 25, 2015

I have recently received this new graphics card; however, after inserting it into a Dell XPS 8700 ( with an Intel core i7 @ 3.60 GHz, 8 GB RAM, 64-bit operating system, and Windows 8.1), the monitor would no longer turn on. I also tried installing the software before inserting the hardware, but for some reason, the installation failed. Any ideas as to why this may be?

Jack1n · Dec 25, 2015

Need to be more specific with the specs, does the motherboard have a post code led?

NdMk2o1o · Dec 25, 2015

Fadingmem0ry said:
I have recently received this new graphics card; however, after inserting it into a Dell XPS 8700 ( with an Intel core i7 @ 3.60 GHz, 8 GB RAM, 64-bit operating system, and Windows 8.1), the monitor would no longer turn on. I also tried installing the software before inserting the hardware, but for some reason, the installation failed. Any ideas as to why this may be?

Your PSU may struggle to run that card as apparently it's only a 460w unit and only has 384w on the +12v rail (32amps x12) (source)

Silly question have you plugged the 8 pin connector in?

Fadingmem0ry · Dec 25, 2015

We have a 6-pin connector, and yes, I plugged that in.

AlienIsGOD · Dec 25, 2015

Fadingmem0ry said:
We have a 6-pin connector, and yes, I plugged that in.

card needs an 8 pin, not a 6 pin

dorsetknob · Dec 25, 2015

Full system spec's would be appreciated and as above
^^^^^

NdMk2o1o said:
Your PSU may struggle to run that card as apparently it's only a 460w unit and only has 384w on the +12v rail (32amps x12) (source)

^^^^^^^
you are going to need to invest in a more powerful PSU
somewhere in the region of 500w to 600w bronze certified with the correct 6+2 or 8 pin power supply for the graphics card

The software WILL FAIL to install if the system fails to initilise the card (lack of power )

BIG PSu
@Fadingmem0ry
Welcome to the TPU community

The N · Dec 26, 2015

if PSU is weak, or old enough to die any day, then you should upgrade it. just get a Quality build PSU of 600w capacity. you're good to go. AMD GPUs are more power hungry.

System Name	Dell XPS 8700
Processor	Intel(R) Core(TM) i7-4790 CPU @ 3.60 GHz
Memory	8GB Dual Channel DDR3 1600MHz - 2 DIMMs
Storage	1TB 7,200rpm Serial ATA
Mouse	Dell USB Laser Mouse (Wired)
Keyboard	Dell Multimedia Keyboard (wired) - English
Software	Windows 8.1 64-bit

Processor	AMD Ryzen 7 5800X
Motherboard	B550 Aorus PRO V2
Cooling	Corsair H115i RGB Platinum
Memory	Gskill Trident Z Neo 3600 2x16GB
Video Card(s)	MSI RTX 3070 Trio X
Storage	WD Blue SN550 1TB NVME/Supertalent Teranova 2x1TB
Display(s)	Acer XV340CK
Case	Corsair 4000D Airflow
Power Supply	Corsair HX850i
Mouse	Logitech G502 Lightspeed
Keyboard	Logitech G513 Tactile
Software	Windows 10 Pro

System Name	Ryzen Reynolds
Processor	Ryzen 1600 - 4.0Ghz 1.415v - SMT disabled
Motherboard	mATX Asrock AB350m AM4
Cooling	Raijintek Leto Pro
Memory	Vulcan T-Force 16GB DDR4 3000 16.18.18 @3200Mhz 14.17.17
Video Card(s)	Sapphire Nitro+ 4GB RX 580 - 1450/2000 BIOS mod 8-)
Storage	Seagate B'cuda 1TB/Sandisk 128GB SSD
Display(s)	Acer ED242QR 75hz Freesync
Case	Corsair Carbide Series SPEC-01
Audio Device(s)	Onboard
Power Supply	Corsair VS 550w
Mouse	Zalman ZM-M401R
Keyboard	Razor Lycosa
Software	Windows 10 x64
Benchmark Scores	https://www.3dmark.com/spy/6220813

System Name	Dell XPS 8700
Processor	Intel(R) Core(TM) i7-4790 CPU @ 3.60 GHz
Memory	8GB Dual Channel DDR3 1600MHz - 2 DIMMs
Storage	1TB 7,200rpm Serial ATA
Mouse	Dell USB Laser Mouse (Wired)
Keyboard	Dell Multimedia Keyboard (wired) - English
Software	Windows 8.1 64-bit

System Name	Aliens Ryzen Rig \| 2nd Hand Omen
Processor	Ryzen R5 5600 \| Ryzen R5 3600
Motherboard	Gigabyte B450 Aorus Elite (F61 BIOS) \| B450 matx
Cooling	DeepCool Castle EX V2 240mm AIO\| stock for now
Memory	8GB X 2 DDR4 3000mhz Team Group Vulcan \| 16GB DDR4
Video Card(s)	Sapphire Pulse RX 5700 8GB \| GTX 1650 4GB
Storage	Adata XPG 8200 PRO 512GB SSD OS / 240 SSD + 2TB M.2 SSD Games / 1000 GB Data \| SSD + HDD
Display(s)	Acer ED273 27" VA 144hz Freesync \|TCL 32" 1080P w/ HDR
Case	NZXT H500 Black \| HP Omen Obelisk
Audio Device(s)	Onboard Realtek \| Onboard Realtek
Power Supply	EVGA SuperNOVA G3 650w 80+ Gold \| 500w
Mouse	Steelseries Rival 500 15 button mouse w/ Razor Goliathus Chroma XL mousemat \| Logitech G502
Keyboard	Logitech G910 Orion Spark RGB w/ Romer G tactile keys \| Logitech G513 Carbon w/ Romer G tactile keys
Software	Windows 10 Pro \| Windows 10 Pro

Gigabyte G1 Gaming Radeon R9 380 4GB GDDR5

Fadingmem0ry

Jack1n

NdMk2o1o

Fadingmem0ry

AlienIsGOD

Vanguard Beta Tester

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

The N

System Name	The N Machinima
Processor	Core i5 2500 (2nd Gen)
Motherboard	MSI P67A GD65 B3
Cooling	CM V6 GT
Memory	Corsair dominator 2x2GB 1600mhz
Video Card(s)	Gigabyte GTX 760 windforce 3x
Storage	Seagate 500GB/WD 500GB HDDs
Display(s)	Samsung 22 Inch 1080p
Case	CM 690 PLUS
Audio Device(s)	Onboard
Power Supply	Corsair GS 800
Software	Windows 7 x64
Benchmark Scores	http://i.imgur.com/0O79u7Z.jpg