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Why I'll Never Buy Anything Gigabyte Again.

newtekie1

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So...yeah...they sent me the wrong fan...:banghead:
 
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So...yeah...they sent me the wrong fan...:banghead:
I was following this thread before few weeks ago, I think? Just joined to gain some faith back in humanity and read this. They dun goofed. They think this is some sort of game!? I'll... *must not lose temper*

My own GPU (Radeon R9 380 G1 Gaming 4GB) from Gigabyte is having problems with keeping its performance level at stock speeds. I'll be more careful next time if I am buying their products.

I trusted them, I never had problems before with what they make, now I'm seeing threads like this pop up out of nowhere.

They shouldn't treat consumers like this come on. Also saw that thread about Asus. I wonder if other companies will follow suit with their Q&A+Tech Support and RMA.

I knew both Gigabyte and Asus for their reliability, never had to RMA anything at all for 10 years.

I literally feel your pain.
 
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So...yeah...they sent me the wrong fan...:banghead:
So at what point are we going to discuss the fact that all these people seem to hate you for some reason? I mean seriously that was like a huge point in your discussion with them lol.
 
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tekie, bro that just sux big time
You've got hit with the crappiest luck
Hopefully some other public outlet i.e. a Facebook posting outlining the shit they have done even as you had insight to this very issue hapining will get much needed results. Hang in there brother
 
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tekie, bro that just sux big time
You've got hit with the crappiest luck
Hopefully some other public outlet i.e. a Facebook posting outlining the shit they have done even as you had insight to this very issue hapining will get much needed results. Hang in there brother
This! Why do I never see stuff like this on social media, huh? Rarely there's a comment of someone complaining on one of their FB posts, but that's it. They get a nice reply about supporting their issue, and then the commenting person would just vanish.

*sigh* Maybe it's just because we don't feel like bothering them, don't make a scene or not feeling entitled all the time. Everyone has their reasons.
 
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newtekie1

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This! Why do I never see stuff like this on social media, huh? Rarely there's a comment of someone complaining on one of their FB posts, but that's it. They get a nice reply about supporting their issue, and then the commenting person would just vanish.

Because they can delete anything they want from their page.
 
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Because they can delete anything they want from their page.
Yeah, I know. But, you would be wise to speak up more about this... injustice, as other's have most likely suggested. I wish you best luck, while I deal with my slightly broken GPU. :twitch:
 

newtekie1

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Well, the saga continues.

So, they asked me to take the fan off my card and take pictures of it so they know what fan to send me. (Seriously?!? They can't figure which fan, on a single fan GPU, I need...) There is no way to remove the fan without taking the entire heatsink off the card. The fan connector is covered by the fins on the cooler. That's fine, small card, tight spaces, it is cool. I take the heatsink off, go to unplug the fan, and the plastic on the fan connector on the card breaks in half, and one of the 3 pins on the card COMES OFF IN THE FAN CONNECTOR! What kind of crappy construction...

Anyway, I called them up, again, and now I'm sending the card back...again... At least this time they gave me a pre-paid label to ship it back. Of course it is a ground label, can't even spring for 3-day yah cheap bastards, and it is going to CA. So another 3 weeks without a graphics card. YAY!:rolleyes:
 
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As I read further, the story becomes more horrible. Next thing you know I will be having myself a nightmare, that my GPU is frying itself. Except that it will actually happen.

Who knows, with this kind of unpredictability?

Or maybe, just maybe... This is trying to tell me to switch to console gaming. Which *pfft* will never happen. I'd rather play Doom on a 486, I'd rather play a point and click adventure game.
 
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Whats a gigabyte
 

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I'd rather play a point and click adventure game.

I just played Escape From Monkey Island last weekend...on my ASUS GTX970s in SLI...
 
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I just played Escape From Monkey Island last weekend...on my ASUS GTX970s in SLI...
I could never get into those games, never had them when I was 4, what I played was horrible 3D platformers meant for kids and Quake III Arena.

Yes, my parents didn't give a flipping bird about what I was playing. As long as I didn't mess up the computer.
 

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This makes me like EVGA's service oh so much more they would have just cross shipped me a card...

I love that about them. Their Advanced RMA is awesome, and I usually always got brand new stuff back. And it literally took 1 email or phone call to set it all in motion.
 
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This thread sounds really unfair. I had some Gigabyte motherboards with weak OC potential, but as far as quality goes, it ain't nothing to them. It's funny how we all live in the PC world dominated by Gigabyte, MSI and Asus, and everybody forgot how poor some of the Biostar and Asrock motherboards used to be.
 
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My story: 2 Bad + 1 Unknown Gigabyte HD 7970 OCs, first one RMA'd for unstable vram causing blue screens, they say okay, will replace. Got replacement which had a grimier circuit board with obvious solder repair and scuff on heatsink shroud. Turn it on, even worse more frequent crashes. Sometimes instant crash in windows. Sent it back got the replacement which is exact same card visually. At that time I had procured a replacement PNY gtx 770 instead and sold the 7970 to a litecoin miner.

Broke even, GTX 770 isn't substantially faster but it never crashes ever. Everything is much smoother and it is perfect for what I am doing.

Not a problem with Gigabyte Z77 motherboard though, that MB performs great besides USB port issues on the non intel usbs.
 

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We'll thought I'd update. After shipping the card back to them, they received it Jan. 20th. I would think, since this is the second RMA, and they failed at shipping me the proper fan, meaning the card has been useless since November, that they would make getting the card back to me a priority. Nope. They have now had the card for over 2 weeks and have not fixed it and shipped it back or shipped me a replacement. I've called twice to check on the status, both times I was told they would check with the engineer assigned to repair the card and send me an email update. Of course, I receive nothing. Finally, today, I demand to speak to a manager. He then tells me that they need to replace the card completely because they don't have any of the fan they need in stock...and they also don't have any of the cards in stock. So I'll just have to wait for more cards to come in from overseas. No idea when that will be. But he was sure to make all right, he upgraded it to overnight shipping, whenever the card does finally come in... I definitely will not buy anything Gigabyte again. If they had any chance of saving me as a customer, they've completely blown it.
 

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Pretty sad customer service.
 

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We'll thought I'd update. After shipping the card back to them, they received it Jan. 20th. I would think, since this is the second RMA, and they failed at shipping me the proper fan, meaning the card has been useless since November, that they would make getting the card back to me a priority. Nope. They have now had the card for over 2 weeks and have not fixed it and shipped it back or shipped me a replacement. I've called twice to check on the status, both times I was told they would check with the engineer assigned to repair the card and send me an email update. Of course, I receive nothing. Finally, today, I demand to speak to a manager. He then tells me that they need to replace the card completely because they don't have any of the fan they need in stock...and they also don't have any of the cards in stock. So I'll just have to wait for more cards to come in from overseas. No idea when that will be. But he was sure to make all right, he upgraded it to overnight shipping, whenever the card does finally come in... I definitely will not buy anything Gigabyte again. If they had any chance of saving me as a customer, they've completely blown it.


send them an invoice for your time.
 
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Damn this makes Ebuyer (UK) look good. I feel frustrated reading your story. I'm a bit wary of buying Gigabyte now despite your struggle being with the US division
 

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We'll thought I'd update. After shipping the card back to them, they received it Jan. 20th. I would think, since this is the second RMA, and they failed at shipping me the proper fan, meaning the card has been useless since November, that they would make getting the card back to me a priority. Nope. They have now had the card for over 2 weeks and have not fixed it and shipped it back or shipped me a replacement. I've called twice to check on the status, both times I was told they would check with the engineer assigned to repair the card and send me an email update. Of course, I receive nothing. Finally, today, I demand to speak to a manager. He then tells me that they need to replace the card completely because they don't have any of the fan they need in stock...and they also don't have any of the cards in stock. So I'll just have to wait for more cards to come in from overseas. No idea when that will be. But he was sure to make all right, he upgraded it to overnight shipping, whenever the card does finally come in... I definitely will not buy anything Gigabyte again. If they had any chance of saving me as a customer, they've completely blown it.

They should be upgrading your card to something in stock and better. Just saying.
 

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Just ask if they will send a new fan?

I have done that with XFX and they sent me the whole cooler including fans :), They helped before that too were the fan was faulty and i had it up for sale and i sent it to XFX they replaced the card and sent it to the buyer.

I have had a very few Gigabyte items and it will stay like that as the experience has always been motherboards buggy as the cheap ass PC Chips crap.
 

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We'll thought I'd update. After shipping the card back to them, they received it Jan. 20th. I would think, since this is the second RMA, and they failed at shipping me the proper fan, meaning the card has been useless since November, that they would make getting the card back to me a priority. Nope. They have now had the card for over 2 weeks and have not fixed it and shipped it back or shipped me a replacement. I've called twice to check on the status, both times I was told they would check with the engineer assigned to repair the card and send me an email update. Of course, I receive nothing. Finally, today, I demand to speak to a manager. He then tells me that they need to replace the card completely because they don't have any of the fan they need in stock...and they also don't have any of the cards in stock. So I'll just have to wait for more cards to come in from overseas. No idea when that will be. But he was sure to make all right, he upgraded it to overnight shipping, whenever the card does finally come in... I definitely will not buy anything Gigabyte again. If they had any chance of saving me as a customer, they've completely blown it.
That's the same line of bullshit PowerColor fed me. I basically laid the law down to them that they have no right to hold my hardware because of a problem on their end. It is their duty to send me an "equal or greater value" card back immediately. I called on a Monday and I had the tracking number on Thursday. Make it very clear to them that their supply chain is of no concern to the end user; they've effectively committed theft.

Call them back up, talk to the manager, and quote their warranty policy back to them (included with the card). Remind them that you've given them ample time to fix the problem their way and they've failed. That's how you get this resolved fast.
 
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cdawall

where the hell are my stars
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To fix this issue I have two X99m boards just in case (they were both free lol)
 

newtekie1

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Software Windows 10 Pro x64
That's the same line of bullshit PowerColor fed me. I basically laid the law down to them that they have no right to hold my hardware because of a problem on their end. It is their duty to send me an "equal or greater value" card back immediately. I called on a Monday and I had the tracking number on Thursday. Make it very clear to them that their supply chain is of no concern to the end user; they've effectively committed theft.

Call them back up, talk to the manager, and quote their warranty policy back to them (included with the card). Remind them that you've given them ample time to fix the problem their way and they've failed. That's how you get this resolved fast.

The problem is there is nothing of equal or greater value they could provide. The GTX970 is the most powerful ITX card Gigabyte sells.
 

newtekie1

Semi-Retired Folder
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Cooling Corsair H115i Pro w/ Noctua NF-A14 Fans
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Video Card(s) RTX 2070 Super
Storage 500GB SX8200 Pro + 8TB with 1TB SSD Cache
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Case Fractal Design Define S
Audio Device(s) Onboard is good enough for me
Power Supply eVGA SuperNOVA 1000w G3
Software Windows 10 Pro x64
Well, they finally managed to ship me a card...and of course they lied to me and shipped it ground, so I won't get it until next Monday. How great!
 
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